May 2013

1. Rowlands Castle Surgery 12 The Green, Rowlands Castle, PO9 6BN Opening Hours Monday 8:30 – 18:00 Tuesday 8:30 – 18:00 Wednesday 8:30 – 18:00 Thursday 8:30 – 18:00 Friday 8:30 – 18:00 Saturday - Open alternate weekends 8:30 to 12:00 Sunday – Closed Contact Details Tel: 02392 412846 Fax: 02392 413070 Out of Hours: (18:00-18:30) 02392 412309 Out of Hours: (after 18:30) 111 Telephone Advice – Call 02392 412309 between 8.00 and 8.20 am Monday to Friday. A Dr will call you back. The New Doctors Dr Pippa Cox joined us in November 2012 and Dr Joe Webb in January 2013. They have settled in with the team at Rowlands very well and we have had very good feedback from patients so far. Extended Opening Hours The surgery currently offers some additional sessions for pre-booked routine appointments. This service is intended to help patients who experience difficulty in attending the surgery during normal working hours. Monday 18:30 – 19:00 Alternate weeks Saturday 08:30 – 12:00 Alternate weeks Full surgery facilities are not available during these hours – pre booked appointments only. Phones will be open for general enquires. May 2013 The Care Quality Commission (CQC) is the independent regulator of all health and social care services in England. Their job is to make sure that care provided by general medical practices and other care providers meets national standards of quality and safety. The national standards cover all aspects of care, Practices will be inspected by the CQC in the next few years and they will produce a report on our services. When you visit the surgery you may be asked to speak to an inspector and give your opinion on our performance both clinically and adminstratively. Patient Participation Group Our patient group meets once a year to discuss any surgery issues. Throughout the year we may send emails and ask for members opinions. If you would like to join the group either ask for an application form at reception or email janine.leake@nhs.net . Change of personal details In case we have to contact you urgently, please notify us immediately if your address or telephone number changes. Text Messages We are planning to send appointment reminders and some test results via a text message. This is designed to reduce the number of appointments missed and we hope will be convenient for our patients.  If you have not already given us your mobile number and you would like to receive messages for this service please let the receptionist know.  Don’t forget to let us know if you change your number.  If we already have your number and you would prefer not to receive messages by text please let us know so we can make a note on your records. Travel Vaccinations If you require any vaccinations relating to foreign travel you need to make an appointment to discuss travel arrangements – including countries and areas you are planning to visit. Please book an appointment at least 6 weeks before you travel as a second appointment may then be required to actually receive the vaccinations. Some travel vaccines are ordered on a private prescription and incur a charge over and above the normal prescription charge. You can order your repeat prescriptions online by going to – www.rowlandscastlesurgery.co.uk You will need a pin number and access ID which you can get from reception. Please allow at least 2 full working days before collecting your repeat prescription. We are not able to take prescription requests over the phone.