IT Consolidation Update

1. IT Consolidation Update July 2006

2. History • Senate Bill 991, passed by the NC General Assembly in 2004, required a plan to consolidate information technology infrastructure, staffing and expenditures where a statewide approach would be more economical. • Five agencies serving as a pilot • Governor’s Office • Lt. Governor’s Office • Office of State Budget and Management • Department of Administration • Office of State Personnel Version 6

3. Scope Team • Agency CIOs, Agency IT employees, ITS, OSP, OSC and the Budget Office Change Management Areas • IT Organizational Alignment • Data Center Operations (servers) • Network Operations • Security Operations • Desktop Management • Service Desk Version 6

4. Scope • 54 IT FTEs including 10 enterprise IT ‘infrastructure’ FTEs • 80 Servers • ~1100 PC’s • ~1200 switch ports • 31+ locations Version 6

5. Approach • Team assessed IT infrastructure FTEs, organization structure, processes, funding and physical IT assets. • Team developed “future state profiles” addressing the Change Management areas. • Reviewed findings, risks and plan with agency senior management. • Organizational changes announced late June, effective July 1st. • Change Management area ‘services’ being rolled out through summer. Version 6

6. Summary of Changes and Benefits Organization • All agency IT infrastructure FTEs realigned to report to ITS • Consistent roll out of IT services for all pilot organizations • More IT training and career opportunity • DOA IT application FTEs realigned to report to DOA IT Manager • Consistent application support and knowledge sharing in support of the DOA divisions Data Center Operations • All servers move to an enterprise wide service under ITS management • Consistently refreshed equipment • Environmentally controlled and secured server areas • 24X7X365 support Version 6

7. Summary of changes and benefits Network Operations • All network switches/wiring closets move to enterprise wide service under ITS management • Consistent technology throughout pilot agencies, refreshed equipment and backup equipment Security Operations • Dedicated security focal point for pilot agencies • Consistent and standardized IT policy, awareness and incident management throughout pilot agencies Version 6

8. Summary of changes and benefits Desktop Management • Organize and evolve the desktop management organization by merging agency and ITS desktop technician staff • Improved coverage, skills and agency knowledge transfer, grow the desktop management service Service Desk • Implement service desk tool (iWise) for tracking problem tickets • Single point of contact for IT help; quicker problem determination and resolution Version 6

9. Lessons Learned • Consistent, recurring spending is required to keep IT equipment up to date. (some agencies omitted refreshing IT equipment to save current dollars but increased risk of failure and future costs) • More focus is needed on IT banding (some agencies had non IT employees in IT bands) • Splintered IT organization structures sub optimize IT strategy rollouts, skill transfer and IT training and employee development. Version 6