Customer Satisfaction Remote Care Your permanent connection to automatic services

1. Customer Satisfaction Remote Care Your permanent connection to automatic services

2. Maximum Service – Minimum effort Today's digital world requires high quality and high-tech maintenance support. Konica Minolta has embraced this challenge, integrating new technologies into the customer service delivery process. And the result is CS Remote Care.

3. The remote diagnostic system CSRC is one of the most flexible remote diagnostic system in today's business environment, it helps you and us by keeping the devices up and running while making live with our multifunctional devices much easier. All kinds of service relevant data, such as alerts, messages and counter readings can be remotely transmitted to our service department with no interaction from your side needed. The CS Remote Care system provides swift and effective maintenance support, with problem recognition even before difficulties become apparent. It boosts the productivity of your devices and assures maximum return on your investments.

4. Flexibly yours Fax, Email, Modem with GPRS or GSM: choose your own individual method of communication to streamline efforts thru proactive support. With detailed status messages shown on the displays of the output devices, users can give exact details to our customer service staff - who then take any necessary steps. If agreed, the Konica Minolta service consultant can even start the necessary service activity without customer intervention.

5. Workflow at it’s best

6. Security comes first The CSRC communication routes are very flexible. It can talking to the service port of the device or can be connected via Email. The device can only transmit device data - no print, copy, scan or fax jobs. Your own data files remains secure. There is no way we can access your network or your company data, even when using Email or other communication methods such as fax or modem. When using email, we of course use SSL to secure all data we transmit. For internal communication we use SOAP over HTTP/HTTPS to avoid any sniffing.

7. CSRC– Meter Meter reading means automatic sending of relevant counter data from your device to us. No intervention from your side is needed. Your benefit: • With automatic meter reading, you don’t need to go to each device in order to fax the counter information as we have it already • With CSRC we always have the right values, no mismatch, no mistake • Billing is correct and punctual - you don’t need to care of this item • Expiry dates are always under control

8. CSRC – Alert The CSRC Alert module assures that we have always ample warning from your device. Even before you recognise that there is a problem - we are already aware of it. The device will inform us in detail and we can prepare ourselves to help as quickly and as accurately as possible. Your benefit: • Your life is easier, because we assist you in case of any trouble with the device • Uptime of the device is much higher • Fewer repairs are necessary because of detailed information • Longer life expectancy of devices and parts • Effective problem solving

9. CSRC –Notify With CSRC we get all types of warning from your device, that is why we are proactive and can help you adapt our device to fit your requirements. For example – when a maintenance warning is received from the device we can call you for an appointment at a suitable time – and not interrupt you at a critical time. Your benefit: • Convenient proactive service and maintenance • Greater productivity for all your devices • Fewer replacement or standby components are necessary, that saves money and inventory • Effective problem solving • Increased work control and resource utilisation = greater savings

10. CSRC–Supply The devices not only give us maintenance messages, we can also see the status of your consumables. The result is on time delivery. Your benefit: • Optimised logistic planning • No extra order processing • On-time delivery of consumables supplies is assured

11. CSRC– Health We will frequently check up your system to ascertain that everything is up and running to assure a carefree handling of our devices. We check regularly that communication between our service department and the device is available. Your benefit: • We know the status of our device and can assist you quickly • We can support you with the integration of our device in your daily business • You can be sure we are at your side – we are there to help - and you are not left alone with a problem

12. CSRC–Info The Info module follows the open idea of CSRC. You can login to the Web server and see all data we have received from your device. You can control and make sure that only the data you want to give us will be made available. On the other hand the Info module helps us to understand your workflow and your business needs. As a result we can optimise our service organisation to support you in the best possible way. Your benefit: • Guarantee on our system • Improved cooperation by better understanding • Better consulting / support due to more information

13. CSRC–for… the wide-ranging new generation of flexible and reliable, high-quality Konica Minolta bizhub devices. • Black & white and colour bizhub MFPs faster than 22 ppm • Office and production environment • All future bizhub MFP models from Konica Minolta • and for a wide range of older products of the Konica Minolta family

14. Thank you ! "enjoy entering with Konica Minolta in a new business communication decade"