Welcome to Gofal

1. Welcome to Gofal Early intervention in the resolution of housing and mental health Crisis Rob McMilan, Project Co-ordinator Mark Pearce. Case Worker

2. Welcome to Gofal Who we are Our Vision Good mental health and wellbeing for all

3. Welcome to Gofal Who we are Our Mission • Working together to provide services that we can be proud of • Ensuring that the voice of people using our services has a real and meaningful influence on our work • Demonstrating outstanding practice in relation to staff mental health and wellbeing, learning and development • Challenging the way we all think about, talk about and respond to mental health and wellbeing in all areas of our lives • Using our profile, influence and voice to improve legislation, policy and practice • Increasing the range and reach of our services through collaboration and targeted and sustainable business growth • Spending our money where it will have the maximum impact

4. Welcome to Gofal Who we are Our aspirations • Work with integrity and dignity • Inspire and support people to exceed their expectations • Develop a culture that is embracing and respectful of difference • Communicate honestly and openly • Be an organisation that is ambitious, creative and determined • Create environments that are collaborative, supportive and empowering • Be respected for our knowledge and expertise

5. Welcome to Gofal What we do What We do • We deliver a range of crisis services • We deliver employment services • We deliver a range of floating support and supported housing projects • We lobby to improve policy and practice • We campaign to improve public attitude and behaviour • We operate a social business – PS Facilities Management

6. Welcome to Gofal Our Approach • Recovery Star Model of support • A person centred model of support • We promote positive risk taking for the people using our services • We react quickly • We think it’s good to talk and listen • We never give up • We treat the people using our services as equal partners • We promote independence

7. Welcome to Gofal The Crisis House • “Thank you very much for taking me in at my time of need and for all the support you have given in the past week. I hope that this support will carry on in the future. I cannot thank the staff enough for their hospitality and understanding. I would recommend the service to anyone who suffers with mental health problems like myself, who need a break and someone to talk to. Once again thank you very much and may your work be successful in the future.” • “The Crisis House does exactly what it says on the tin. The Crisis House and Crisis Team work perfectly together. It gives me total rest and rest for my brain. When I’ve left I feel positive about the future but return home to face the wolves. It’s a lack of community support that causes me problems.”

8. Welcome to Gofal Crisis Services • “I don’t know what I would have done without this service. My worker was constantly in touch, supporting me and advising me when I found it tough to make decisions for myself. She went above and beyond her duty for me and I am so, so grateful that there is this service for people with mental health needs. I felt I was being cared for and that I mattered. I am in a better position than I was this time last year and I know my progress is slow but I am moving forward for this service. I thank you all from the bottom of my heart.” - J.D. Merthyr Tydfil.

9. Welcome to Gofal Partner Organisations in the Crisis House

10. Welcome to Gofal Partner organisations in community crisis Services

11. Danielle • 49 Years old • UK resident • South African Origin • Schizoaffective Disorder • Relapsing due to non engagement and social stressors.

12. Welcome to Gofal Case Study Danielle’s Words “I would like to thanks the staff for the care and attention I received when I had my relapse.” “The service and treatment I received was outstanding caring and considerate.” “I hope I will continue to recover at home, the staff were excellent and I felt very comfortable and assured in their hands.”

13. Welcome to Gofal Case Study Sharon’s Story • Average cost of simple repossession - £733 • Homelessness advice and support £682.00 • Homelessness £2656.00 • Preventing readmission to Mental Health Services - £2148 • Temporary accommodation - £114.00 P.W = £2736 24wk Avg • Cost Saving £8955.00

14. Wayne • 44 Years Old • No Diagnosis • GP Support, using alcohol to cope • Significant overdose • High Stress Job managing high value business accounts for leading accountancy firm.

15. Welcome to Gofal Case Study Wayne’s Story “Initially a 7 day plan but my stay was extended by 2 days due to apprehension I had about returning home.” “There was never a time when I felt I could not approach a member so staff for support, advice or just a chat.” “The house gave me the opportunity to recuperate in a safe environment with support and without the institutional stigma associated with hospitals.”

16. Welcome to Gofal Case Study Chris’s Story • Average cost of simple repossession - £733 • Homelessness application - £2656 • Homelessness advice & support - £682 • Temporary accommodation - £114wk (£2736 24wk Avg) • Preventing readmission to Mental Health Services - £2148 • Total estimated unit cost saving £8955*

17. Welcome to Gofal Lets end mental health stigma and discrimination Any questions? For further information please contact: Rob McMilan robmcmilan@gofal.org.uk Mark Pearce Markpearce@gofal.org.uk www.gofal.org.uk