Best Practices for Caribbean Terminals Today

1. Best Practices for Caribbean Terminals Today

2. COMMON TO ALL TERMINALS • Meet Passenger Needs & Wants • Design to Reduce Energy – discussed yesterday

3. Passenger Needs & Wants

4. PASSENGER NEEDS/WANTS • Simplicity of flow, good wayfinding • Minimum queuing • Food & retail airside where they have time to use • Adequate space and seating • A strong sense of place, unique character • Commercial revenue and pax satisfaction increases as we meet their expectations • Every airport is different – listen to the passengers

5. SURVEY PASSENGERS • Not just about concessions • Can address: • Themes and wants re terminal • Deficiencies in existing facilities and services to deal with in new terminals

6. PASSENGER PERSPECTIVES • Ask about: • Airline provided services – check-in, etc • Security – wait times, etc • Government services – Customs, Immigration, etc • Washrooms • Concessions

7. PASSENGER PERSPECTIVES • Passengers are seeking environments that are stress reducing: • Color • Soft furniture • “club” atmosphere • So why are we giving them white and stainless steel

8. 55% Cultural 38% Active / Vibrant 36% Colourful 34% Harbor / Port 33% Mountains 31% Historical 30% Traditional 28% Commerce PASSENGER SURVEY

10. KINGSTON THEMING

11. WHAT IS DIFFERENT IN CARIB? • Utilities Reliability • Need for 100% back up power • Construction Issues & Materials • Need to think of supply chain • Extra care in selecting contractors • Commissioning & Training • New systems mean training and troubleshooting • Capital Cost limitations

12. Capital Cost Constraints

13. CAPITAL COST CONSTRAINTS • Traffic levels at Caribbean Airports are generally modest • Typically less than 3 million e/d pax • High peaks mean relatively oversized facilities are needed • A rework/expansion of the existing facilities is often the most cost effective approach – many of the region’s airports have “good bones”

14. REHAB/EXPAND VS NEW • 50% Rehab/50% new will typically save 30%-40% over all new • BUT, construction will take longer and be more disruptive • Kingston, Montego Bay and Barbados were done on the rehab-expand approach • Hewanorra shows high potential for this, as does E.T. Joshua in St. Vincent • Nassau – not worth saving existing terminals

15. Barbados Grantley Adams International Airport

16. BARBADOS • $100M terminal modernization & expansion • Terminal floor area doubled to approximately 40,000 sq.m – old terminal becomes departure and retail area – new terminal for arrivals • Strong revenue focus from the outset

17. Outdoor spaces reduce energy demand

18. Outdoor spaces reduce energy demand

23. IMPACT OF THE NEW PROGRAM • Airport concession revenues are up by 500% - spend $35/enpl • Airport advertising revenues are up by 500% • The incremental commercial revenue (approx $7m/year) could debt service the entire terminal investment

24. Kingston Norman Manley International Airport

25. KINGSTON • $60M terminal program • Substantial expansion, modernization, addition of loading bridges • Revenue focus important to AAJ – integration of concessions, signage, terminal design from Day 1

30. CONCLUSIONS • Carefully evaluate existing terminal – is it worth re-working and expanding to save 30%-40% of costs • Listen to passengers – every airport is different - design for passengers • Provide easy flows, sufficient space and seating • Concessions primarily airside • Provide 100% back up power • Select contractors carefully • Plan on extensive commissioning process