THE INFORMATION QUALITY MANAGEMENT IN LIBRARY SERVICES Dr.R.Jayalakshmi College Librarian

1. THE INFORMATION QUALITY MANAGEMENT IN LIBRARY SERVICES Dr.R.Jayalakshmi College Librarian A.D.M.College for Women No.1 College Road, Velippalayam Nagappatinam Cell: 9443532156 Email : jeya_2786@yahoo.com

2. Introduction The last decade of the twentieth century and the first decade of the twenty - first century witnessed the occurrence of a great knowledge explosion. The most clear-sighted guardians of libraries could see the entry of experts belonging to another region and work in their turf The task that lies before the knowledge providers is to gather information from all reliable sources and keep it ready for the knowledge-seekers

3. Concept of Information Quality Management What does S E R V Q U A L Measure? L I B QUAL FOUR DIMENSIONS

4. Quality Management Quality Management System (QMS) provides a management framework that gives libraries the necessary controls to address risks and monitor and measure performance in their business. It can also help libraries to enhance their image and reputation inside their parent organizations. Quality Management is considered more formally as part of organization and departmental policy and planning.

5. Deming Management Method Deming’s out of the crisis in which he outlines his famous fourteen points quality The Key to Japan’s competitive success (Masaaki Imai’s Kaizen). After reading these books, it became clear that the business case for information quality is the same as the business case for qualitymanagement in general.8

6. Barriers • After having considered the benefits that can be reaped by putting into practice the principle of total quality management, and the principle of information quality management, it may be necessary to consider the barrier factors for TQM implementation in LIS. First of all, two mainbarriers may be mentioned. The rigid organizational culture imposed on all the sectors of the library and authoritarian management style. This observation makes it clear that external factors do not prevent the knowledge experts and information providers from performing well.14

7. Encouraging factors While Raina(1995)17speaks of feedback from participants has continually been revealing and sometimes their appreciation had even surpassed all expectations. Sherikar and Tange(2006), after barring studied the functioning of some of the libraries in India found the work culture very unsatisfactory and the librarian’s leadership quality highly satisfactory.

8. Conclusion: • Philip Crosby’s • The fourteen steps to Quality Improvement: • Management commitment • Quality Improvement teams • Measure Processes • Cost of Quality • Raise the Quality Awareness • Correct Problems • Monitor Progress • Train Supervisors • Zero Defects Day • Establish Improvement Goals • Remove Fear • Recognize • Quality Councils • Repeat the cycle

9. Crosby’s Philosophy for quality assurance presented diagrammatically may make it clear that Zero Defect or Right the First Time has great advantages. One has to aim properlyand thoroughly to get it done right the first time. He believes it is cheeper to do it right coming back to the situation. Crosby also believed that managers need to lead by example set standards that all employees can reach as well as the needs of the business