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Enterprise Business Solutions - Murat Sonmez

Enterprise Business Solutions - Murat Sonmez . Portals’R Us. Markets. Increased competition Telecommunications Energy Manufacturing (Hi-Tech and Otherwise) Enabling Increased internal efficiencies Superior customer service Focus Leveraging information assets

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Enterprise Business Solutions - Murat Sonmez

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  1. Enterprise Business Solutions- Murat Sonmez Portals’R Us

  2. Markets • Increased competition • Telecommunications • Energy • Manufacturing (Hi-Tech and Otherwise) • Enabling • Increased internal efficiencies • Superior customer service • Focus • Leveraging information assets • Time value of information is essential

  3. Telecommunications • EAI • Billing, Customer Service, Call Centers, etc. • Cegetel, France Telecom, PageNet, Telefonica de Peru, Telia • Information Services Hub • Value added services (PageNet) • Content aggregation (BIB, Ericsson Wireless, Yahoo!, Netscape) • New entrants (Vivendi - One Stop Shopping OSS) • Real time control and monitoring • AirTouch, GlobalStar, Lucent • Other Solutions • Web site synchronization • Software distribution

  4. Energy • Large market potential • Nordic, Australia, UK already open • US and Continental Europe coming up • Gas, Utilities, Oil • EAI, Trading, Content Distribution • Dynegy, Eastern, Equiva, First Energy, Vattenfall, Vivendi • 80% of Australian wholesale electricity market • Chevron, Marubeni, Mobil, Repsol • Driven by increased deregulation and confusion

  5. Dalkia • $3B division of Vivendi, the largest public company in France • Energy management services business • 10 year contracts with 400 municipalities in France • Initiated the drive to be more customer focused • Use of TIB/AE • Integrate 10+ AS400 backend systems • Personalized channels for: • 4,000 customers (Dalkia workstation) • 2,500 desktops • 3,000 PDAs • Across a WAN of 100 sites

  6. Manufacturing • Reducing the cycle times • Concept to delivery and ongoing customer service • Customer service • Event driven EIS, reporting, data warehousing • Initial focus in the semiconductors • 70% worldwide market share • Expanding to large enterprises • 3Com, Bay/Nortel, Ericsson, IBM, Philips Consumer Electronics

  7. Ericsson InfoDel • Challenge: too much information and mutiple front-ends • 6,000 web servers • Applications • Email, Browser • Aggregating content from global sources • web servers • enterprise applications (SAP, Mfg Pro, etc.) • Providing an infrastructure to deliver enterprise content • Search and notification capabilities • TIB/EventConsole with personalized channels • 40,000 desktop users • User profiling

  8. Philips Medical Systems Global Supply Chain Integration Case Study

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