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Member Resource Center Phone System Overview

Member Resource Center Phone System Overview. Local 1000 Council Meeting June 28, 2009. Queue Management. Call Routing On Hold Options Queue Wall Display Real Time Updates Call Back Features. Workforce Management. Forecasting Staffing Scheduling. Net Phone. What is Net Phone?

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Member Resource Center Phone System Overview

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  1. Member Resource Center Phone System Overview Local 1000 Council Meeting June 28, 2009

  2. Queue Management • Call Routing • On Hold Options • Queue Wall Display • Real Time Updates • Call Back Features

  3. Workforce Management • Forecasting • Staffing • Scheduling

  4. Net Phone • What is Net Phone? • Speed Dial • Directory • Scheduled Callbacks • Chat • Resource Library

  5. Reporting • Call Center Performance • Rep Performance

  6. Call Monitoring • Training Tool • Member Satisfaction

  7. Database Management • Update Member Information • Establish Call History • Track Call Type • Resolved/Referred

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