How are you going to manage?

1. How are you going to manage?

2. How are you going to manage? • Informal • collection of vendors • loosely managed • minimal structure

3. How are you going to manage? • Informal • collection of vendors • loosely managed • minimal structure • Vendor led • defined leadership roles • varying levels of rules and regulations

4. How are you going to manage? • Informal • collection of vendors • loosely managed • minimal structure • Vendor led • defined leadership roles • varying levels of rules and regulations • Manager • paid manager • vendor oversight • formal rules and regulations

5. How are you going to manage?

6. Essential elements How are you going to manage?

7. Essential elements shared commitment to market success How are you going to manage?

8. Essential elements shared commitment to market success effective communication How are you going to manage?

9. Essential elements shared commitment to market success effective communication accepted decision-making process How are you going to manage?

10. Essential elements shared commitment to market success effective communication accepted decision-making process time, effort, energy How are you going to manage?

11. Essential elements shared commitment to market success effective communication accepted decision-making process time, effort, energy Issues, concerns, problems How are you going to manage?

12. Essential elements shared commitment to market success effective communication accepted decision-making process time, effort, energy Issues, concerns, problems competing vendor vs. market interest How are you going to manage?

13. Essential elements shared commitment to market success effective communication accepted decision-making process time, effort, energy Issues, concerns, problems competing vendor vs. market interest in the dark, gossip, no voice How are you going to manage?

14. Essential elements shared commitment to market success effective communication accepted decision-making process time, effort, energy Issues, concerns, problems competing vendor vs. market interest in the dark, gossip, no voice every decision’s a new hurtle to be overcome How are you going to manage?

15. Essential elements shared commitment to market success effective communication accepted decision-making process time, effort, energy Issues, concerns, problems competing vendor vs. market interest in the dark, gossip, no voice every decision’s a new hurtle to be overcome too few with too much to do How are you going to manage?

16. How are you going to manage?

17. How are you going to manage? • 10% - rules & regulations

18. How are you going to manage? • 10% - rules & regulations • 85% - management

19. How are you going to manage? • 10% - rules & regulations • 85% - management • 5% - consequences

20. Market rules and regulations

21. Market rules and regulations Managing rules and regulations is a four-step process

22. Market rules and regulations Managing rules and regulations is a four-step process • Undertake an inclusive and representative rule making process that produces clear, enforceable, and fair rules designed to support vendor and market success. Roles and responsibilities within the market must also be defined.

23. Market rules and regulations Managing rules and regulations is a four-step process • Undertake an inclusive and representative rule making process that produces clear, enforceable, and fair rules designed to support vendor and market success. Roles and responsibilities within the market must also be defined. • Adopt a process or provisions to correct mistakes made in Step 1 - anticipate the need to update, amend, or delete any rule that does not effectively serve its purpose.

24. Market rules and regulations Managing rules and regulations is a four-step process • Undertake an inclusive and representative rule making process that produces clear, enforceable, and fair rules designed to support vendor and market success. Roles and responsibilities within the market must also be defined. • Adopt a process or provisions to correct mistakes made in Step 1 - anticipate the need to update, amend, or delete any rule that does not effectively serve its purpose. • Incorporate within the rules and regulations a process for addressing complaints, issues, and violations.

25. Market rules and regulations Managing rules and regulations is a four-step process • Undertake an inclusive and representative rule making process that produces clear, enforceable, and fair rules designed to support vendor and market success. Roles and responsibilities within the market must also be defined. • Adopt a process or provisions to correct mistakes made in Step 1 - anticipate the need to update, amend, or delete any rule that does not effectively serve its purpose. • Incorporate within the rules and regulations a process for addressing complaints, issues, and violations. • Invest time and energy required to manage what you have created.

26. Managing conflict, solving problems

27. Managing conflict, solving problems Common problem areas

28. Managing conflict, solving problems Common problem areas • Bending or breaking the rules and regulations

29. Managing conflict, solving problems Common problem areas • Bending or breaking the rules and regulations • Inadequate or poor market communication

30. Managing conflict, solving problems Common problem areas • Bending or breaking the rules and regulations • Inadequate or poor market communication • Personality or personal conflicts

31. Managing conflict, solving problems Common problem areas • Bending or breaking the rules and regulations • Inadequate or poor market communication • Personality or personal conflicts • Unfair practices, inconsistent treatment

32. Managing conflict, solving problems Common problem areas • Bending or breaking the rules and regulations • Inadequate or poor market communication • Personality or personal conflicts • Unfair practices, inconsistent treatment • Real or perceived favoritism

33. Managing conflict, solving problems Common problem areas • Bending or breaking the rules and regulations • Inadequate or poor market communication • Personality or personal conflicts • Unfair practices, inconsistent treatment • Real or perceived favoritism • Rumors, hearsay, and covert issues

34. Managing conflict, solving problems

35. Managing conflict, solving problems Preventive measures for keeping the peace

36. Managing conflict, solving problems Preventive measures for keeping the peace • Structure and process for governance including rules, enforcement, and consequences

37. Managing conflict, solving problems Preventive measures for keeping the peace • Structure and process for governance including rules, enforcement, and consequences • Clear definition of operational roles and responsibilities

38. Managing conflict, solving problems Preventive measures for keeping the peace • Structure and process for governance including rules, enforcement, and consequences • Clear definition of operational roles and responsibilities • Agreed to expectations for vendor conduct, professionalism, and compliance with rules and regulations

39. Managing conflict, solving problems Preventive measures for keeping the peace • Structure and process for governance including rules, enforcement, and consequences • Clear definition of operational roles and responsibilities • Agreed to expectations for vendor conduct, professionalism, and compliance with rules and regulations • Vendor grievance procedure and resolution process

40. Managing conflict, solving problems

41. Managing conflict, solving problems Sample statement of vendor professionalism

42. Managing conflict, solving problems Sample statement of vendor professionalism The market requires that all vendors comply with standards of professionalism that promote open communication, mutual respect, and the best interests of the market.

43. Managing conflict, solving problems Sample statement of vendor professionalism The market requires that all vendors comply with standards of professionalism that promote open communication, mutual respect, and the best interests of the market. Disruptive actions or remarks that undermine the shared success of any or all of our community of vendors are unprofessional and unacceptable.

44. Managing conflict, solving problems Sample statement of vendor professionalism The market requires that all vendors comply with standards of professionalism that promote open communication, mutual respect, and the best interests of the market. Disruptive actions or remarks that undermine the shared success of any or all of our community of vendors are unprofessional and unacceptable. Failure to comply with these standards could result in suspension or removal from the market.

45. Managing conflict, solving problems

46. Managing conflict, solving problems Elements of a formal grievance process

47. Managing conflict, solving problems Elements of a formal grievance process • Procedure for submission in writing (or email) to manager, oversight committee, or board

48. Managing conflict, solving problems Elements of a formal grievance process • Procedure for submission in writing (or email) to manager, oversight committee, or board • Official acknowledgement of receipt within limited timeframe

49. Managing conflict, solving problems Elements of a formal grievance process • Procedure for submission in writing (or email) to manager, oversight committee, or board • Official acknowledgement of receipt within limited timeframe • Responsible governing group reviews grievance, determines next steps, and resolves issues raised

50. Managing conflict, solving problems Elements of a formal grievance process • Procedure for submission in writing (or email) to manager, oversight committee, or board • Official acknowledgement of receipt within limited timeframe • Responsible governing group reviews grievance, determines next steps, resolves issues raised • Decisions and actions to be taken communicated to vendor(s) and documented - no appeals, decisions are final