IT Training Program

1. IT Training Program

2. Current State of Training Agenda Problems with Training Future State of Training

3. Current State of Training

4. ONLC Instructor led training PluralSight Online education and training Pros Distance Cons Cost Centriq Instructor led training Pros Ease of Use Vast Library Cons Cost Availability Cons Cost 3rd Party Dependent Pros Vast Offerings Local Travel Conferences Instructor led training Star12 Online training Training Tools Pros Cons Cost Off site Cons Cost Pros Flexibility SharePoint Public site for training documentation One on One Trainer led education Brainstrom/QuickHelp Online training and help guides Pros Local Flexible Scheduling Cons Limited Offerings Pros Ease of Use Cons Interactivity User Experience Pros Cons

5. ONLC Attendance Rate: 0 PluralSight Avg cost: $$$ Usage Rate: # Centriq Total cost: $53,859 Attendance Total: 29 Travel Conferences Avg cost: $$$ Attendance Rate: # Star12 Avg cost: $$$ Usage Rate: # Utilization of Tools One on One (APS, SharePoint, Skype) Attendance Total: 55 SharePoint Usage Rate: 18 users Brainstorm/QuickHelp Not Offered in 2016

6. Communication Method for Training Tools Intranet Training Department ELM Communication Strategies Email SharePoint IT Employees

7. IT Employee Training Route IT Employee Complete Training Inquiry about Training Call or Email Contact Sign Up/ Request Approval Sign Up Find Training Contact

8. Post-Completion Procedures No requirement for post completion procedures

9. Overall Current State Lack of attendance Unaware of company tools Higher Costs Employees lose interest Absence of learning environment No Reinforcement of Training Programs Training Program Lack of Individualized Training Poor Communication No Visibility of Tools Lack of Analysis No General Process

10. Future State of Training Learning Environment Employees gain interest Use of company tools Cost Effectiveness Attendance boost Centralized site for tools Training Program Communication Customizable training Training Analysis Central site for training tools Reinforcement for training learned General Process for Enrollment

11. THANK YOU Blue Cross and Blue Shield of Kansas City is an independent licensee of the Blue Cross Blue Shield Association.