Interview Skills Training Workshop

1. Interview Skills Training Workshop

2. Objectives Interview Skills Training

3. Disclaimer • This training… • Is a skill-building tool • Is not intended to be the complete or authoritative standard • Does not guarantee you will be selected for a position • Interview performance is an art • Perceptions vary Interview Skills Training

4. Types of Interviews Interview Skills Training

5. Types of Interviews Interview Skills Training

6. Types of Interviews The FAA Structured Interview: • Same questions asked of each candidate • Rating of responses:Dependent upon the degree to which you demonstrated the competency via a rating scale 1-5 or 1-10 points each) • Length of interview: Up to 1 hour • Number of questions: Up to 10 Interview Skills Training

7. INTERPERSONAL and INFLUENCE QUESTIONProvide an example of a time when someone at your work was very difficult to work with. How did you handle the situation? Interview Skills Training

8. HOW? Anytime you are asked “HOW” as part of a question… you will need to: Ensure context for the panel Provide your actions step by step Speak in plain language Convey your specific results Answer must have a valued outcome Interview Skills Training

9. Purpose of Interview from your perspective • Show employers how they will benefit • Connect “your” skills to their needs • Convey how “your” qualifications and career ambitions align with the position • Your opportunity to shine • The only competition is with yourself • Tell a realistic stories of who you are with specific results that demonstrate “your” value Interview Skills Training

10. Hiring Managers Want to See • Who you are and how you overcome adversity • Real-world picture of how your knowledge, skills and abilities match their needs • Proven Track Record • Outcomes with specific accomplishments • Professionalism to include your • Work ethic and motivational fit Interview Skills Training

11. Motivational Fit The degree of alignment between what you expect or want from the job and what the job actually offers. Factors to consider: Shift Work Travel Duty Location Work / Life Balance Interview Skills Training

12. During the Interviews Interview Skills Training

13. 5 Tips For Preparing(Adopted from the Federal Resume Guidebook) Analyze Position Prepare Examples Focus on Outcomes Research the Organization Plan & Practice Interview Skills Training

14. (1) Analyze the Position Interview Skills Training

15. (1) Analyze the Position • Where to Find Keywords • Identify the keywords in the announcement: • Duties • Qualifications • KSAs – Knowledge, Skills and Abilities • Specialized experience Interview Skills Training

16. (2) Prepare Examples • Write at least 5-7 stories for the interview • Real world, specific, sincere • Title it (example, “Saved FAA $20k”) • Convert to bullet points • Memorize, practice Interview Skills Training

17. (3) Focus on Outcomes • What occurred? • Did you improve the workplace? • How much and how many • Why is it important / impact… • STAR (Situation – Task – Action – Results) Interview Skills Training

18. S-T-A-R Method Interview Skills Training

19. STAR Example Interview Skills Training

20. (4) Research the Organization Know what is important to them • Mission of agency and office • If you are internal, ask colleagues • Recent changes, challenges • Culture, values • What they are known for (proud of) • Look online Interview Skills Training

21. (5) Plan and Practice • Know your resume & example stories • Stay clear on your message • Focus on how you can help them • Have questions prepared for close • Position, Customers, Challenges (Be strategic) • NOT: salary, benefits, travel, work hours, telework, etc. • Add another example to a previous question to show diversity of experience and value Interview Skills Training

22. Common Interview Questions • Be ready with a one-minute answer • Summarize where you are in your career (emphasis on most recent job) • Keep focused on your professional persona • Don’t bring your children or spouse into it or where you grew up • That’s not to say you can’t say anything personal, but make sure there’s a relevant reason for raising it • Tell me about yourself… (give me an overview of who you are, professionally speaking) Interview Skills Training

23. Common Interview Questions • What interests you about this position? (Or why do you want to work for us?) • Tell me about your experience with ______. (programs / policy / procedures / process) • What experience do you have at resolving personal conflict in the workplace that would support improved communications and higher morale ___? • What has been your biggest professional achievement? • Why should you be selected over other qualified candidates? Interview Skills Training

24. Common Interview Questions • Tell me about your strengths. • Tell me about a weakness… Remember to change what is negative into a positive. Interview Skills Training

25. Nice to Know Stuff Answer all questions in 3-5 minutes each Only tell a story with a positive outcome Flip (-) to (+) Weakness into Strength Challenge into Success Write down key words of a multipart (?) Avoid acronyms Provide context for the panel Always convey your value Interview Skills Training

26. Nice to Know Stuff Most often, interview questions will be in a variety of subject matter areas… Some examples are: Motivational Fit Collaboration / Communication Conflict Management Decision Making Problem Solving Leadership Interview Skills Training

27. Nice to Know Stuff Interview begins with what letter? “I” Transition from Us and We to “I” Don’t hold back Thank panel members Interview as if you are the manager Regardless of the outcome, get feedback Practice / Practice / Practice Interview Skills Training

28. Summary Interview Skills Training

29. Interview Questions

30. Interview Question 1 Provide an example of a time when someone at your work was very difficult to work with. How did you handle the situation? Interview Skills Training

31. Interview Question 2 Tell me about a time when you failed to meet a deadline. What happened? How did you deal with the situation? Interview Skills Training

32. Interview Question 3 Provide an example of when you successfully overcame resistance to implementing an idea for improvement. Interview Skills Training

33. Questions