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Deep impact for High Impact Agencies?

Deep impact for High Impact Agencies? Assessing the role of bureaucratic encounters in evaluations of government. Steven Van de Walle Public Management Institute K.U.Leuven www.kuleuven.ac.be/io /trust. High impact agencies Core functions of the state 3 dependent variables

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Deep impact for High Impact Agencies?

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  1. Deep impact for High Impact Agencies? Assessing the role of bureaucratic encounters in evaluations of government Steven Van de Walle Public Management Institute K.U.Leuven www.kuleuven.ac.be/io/trust

  2. High impact agencies • Core functions of the state • 3 dependent variables • Trust in government • Satisfaction with the functioning of public services • Service delivery satisfaction • Working on Government Survey (2002), N=1248 • (series of 3 surveys; N=6000)

  3. Conclusion • What does ‘satisfaction with the functioning of public services’ measure? • = is it a service evaluation or a political evaluation ? • Encounters certainly have an influence on service delivery satisfaction, but not necessarily on the satisfaction with the functioning of public services.

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