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Risk Assessment and Management. Corporate Training Materials. Module One: Getting Started. A good rule of thumb is to assume that ‘everything matters’. Richard Thaler.
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Risk Assessment and Management Corporate Training Materials
Module One: Getting Started A good rule of thumb is to assume that ‘everything matters’. Richard Thaler • Risk assessment and management is essential for the success of any business. However, many companies do not always take the necessary precautions, which leads to disaster. Successfully managing risks will prevent mistakes, which leads to a safer work environment, happier employees, and increased productivity.
Module Two: Identifying Hazards and Risks To win, you have to risk loss. Jean-Claude Killy • Every organization has both hazards and risks. Identifying hazards and risks is necessary for risk management. Hazards and risks are often confused with each other. Determining the difference between a hazard and a risk will increase the effectiveness of the risk management program.
Module Two: Review Questions • What is Not a potential hazard? • Energy sources • Substances • Practices • They are all hazards • A loss to an employee’s property is part of which of the follows? • Risk • Assessment • Hazard • Management
Module Two: Review Questions • What places an employee’s hearing at risk? • Noise exposure • Chemical exposure • Elevated temperature • Electrical exposure • What is necessary to identify first in risk management? • Risks • Hazards • Communities at risk • Control measures
Module Two: Review Questions • When should you consult employees? • About every change to the way a job is done • After implementing change • At meetings • Whenever you are legally obligated to consult employees • What feedback should you pay attention to from employees? • Supportive feedback • Critical feedback • Feedback from middle management • All of it
Module Two: Review Questions • Which score would you give to an impossible event? • 1 • 0 • 3 • 2 • Which score would you give to a risk that has a greater than 25% chance of happening? • 1 • 0 • 3 • 4
Module Two: Review Questions • What is the complaint about the machine? • Takes too long to warm up • Does not shut off properly • It is old • It is dirty • Why does Sean ignore the complaint about the equipment? • There are no incident reports • He does not trust the employee • He has already inspected the machine • He used the machine himself
Module Two: Review Questions • What is Not a potential hazard? • Energy sources • Substances • Practices • They are all hazards • Hazards are any potential harm. They include materials, substances, sources of energy, processes, practices, and conditions. • A loss to an employee’s property is part of which of the follows? • Risk • Assessment • Hazard • Management • Hazards can cause any harm. This includes harm to the employee’s property.
Module Two: Review Questions • What places an employee’s hearing at risk? • Noise exposure • Chemical exposure • Elevated temperature • Electrical exposure • All of the answers are examples of risks. Noise exposure is a risk that affects hearing. • What is necessary to identify first in risk management? • Risks • Hazards • Communities at risk • Control measures • Hazards need to be identified before risks are identified. The first step to the risk management process is identifying the hazards.
Module Two: Review Questions • When should you consult employees? • About every change to the way a job is done • After implementing change • At meetings • Whenever you are legally obligated to consult employees • It is important to consult employees about every change. They are a valuable resource that should be utilized. • What feedback should you pay attention to from employees? • Supportive feedback • Critical feedback • Feedback from middle management • All of it • It is tempting to only acknowledge feedback that is agreeable. It is important, however, to pay attention to all feedback.
Module Two: Review Questions • Which score would you give to an impossible event? • 1 • 0 • 3 • 2 • All of the answers are scores on the likelihood scale. An impossible risk is 0. It is rarely used. • Which score would you give to a risk that has a greater than 25% chance of happening? • 1 • 0 • 3 • 4 • All of the answers are scores on the likelihood scale. An event that has over a 25% chance of happening is probable. It is a 3 on the likelihood scale.
Module Two: Review Questions • What is the complaint about the machine? • Takes too long to warm up • Does not shut off properly • It is old • It is dirty • The employee tells Sean that the machine does not shut off properly. This increases the risk for an injury. • Why does Sean ignore the complaint about the equipment? • There are no incident reports • He does not trust the employee • He has already inspected the machine • He used the machine himself • Sean ignores the complaint. He points out that the piece of equipment had no recent incident reports.
Module Three: Seeking Out Problems Before They Happen (I) Take calculated risks. This is quite different from being rash. General George Patton • The purpose of a risk assessment is to seek out problems before they happen. This allows you to prevent accidents and emergencies, or you can at least be better prepared when emergency situations do occur. This requires and understanding of the business and vigilance.
Module Three: Review Questions • A business built on a fault line faces which type of risk? • Location • Physical • Human • Technology • Which of the following is an example of a physical risk? • Crime • Chemical leak • Intoxication • Hacking
Module Three: Review Questions • Which area of the organization should be walked around? • Manufacturing areas • Sales area • All of it • Problem areas • When should you make a list of potential problems? • After the walk around • Before the walk around • At the end of the day • During the walk around
Module Three: Review Questions • What is an example of a long term problem? • Loose wiring • Hearing loss to noise • Chemical leak • Broken equipment • What is an example of a short term problem? • Emphysema from asbestos exposure • Hearing loss to noise • Repetitive motion injury • Broken equipment
Module Three: Review Questions • What will help prevent common problems? • A clean and neat environment • Inspections • A trained workforce • Nothing • A slip and fall area is an example of which of the following? • Unique issue • Hazard • Common issue • Technology risk
Module Three: Review Questions • What developed after the company began to grow? • Clutter developed • The workspace expanded • The electricity went out • Nothing • How did the employee become injured? • Chemical spill • Electric shock • Tripped • Wet floor
Module Three: Review Questions • A business built on a fault line faces which type of risk? • Location • Physical • Human • Technology • The location of a company plays a role in natural disasters. The placement over the fault line is a problem that needs to be addressed. • Which of the following is an example of a physical risk? • Crime • Chemical leak • Intoxication • Hacking • Chemicals are part of the work environment. They are included under physical risks.
Module Three: Review Questions • Which area of the organization should be walked around? • Manufacturing areas • Sales area • All of it • Problem areas • Walking around the organization is necessary to identify problems. It is important to walk around every part of the organization. • When should you make a list of potential problems? • After the walk around • Before the walk around • At the end of the day • During the walk around • Walking around is necessary for potential problems. Lists should be made during the walk around.
Module Three: Review Questions • What is an example of a long term problem? • Loose wiring • Hearing loss to noise • Chemical leak • Broken equipment • Hearing loss because of noise occurs over time. It is an example of a long term problem. • What is an example of a short term problem? • Emphysema from asbestos exposure • Hearing loss to noise • Repetitive motion injury • Broken equipment • Broken equipment is a short term problem. The other answers are examples of long term problems.
Module Three: Review Questions • What will help prevent common problems? • A clean and neat environment • Inspections • A trained workforce • Nothing • Common issues involve falls and injuries. Keeping the environment clean and neat will prevent many common issues. • A slip and fall area is an example of which of the following? • Unique issue • Hazard • Common issue • Technology risk • Common issues appear in every organization. Slip and fall areas are common issues.
Module Three: Review Questions • What developed after the company began to grow? • Clutter developed • The workspace expanded • The electricity went out • Nothing • The location became too small for the growing business. Clutter began to develop in the workspace. • How did the employee become injured? • Chemical spill • Electric shock • Tripped • Wet floor • The employee tripped on debris. This caused him to fall into the shelves and knock them over on him.
Module Four: Seeking Out Problems Before They Happen (II) If you do not actively attack risks, they will actively attack you. Tom Gib • Problems can occur at any time. This is why you must always be prepared to address them. Seeking out problems before they occur requires you to ask questions. You must pay attention to the risks of external events and preparing for the worst case scenario.
Module Four: Review Questions • Which level of impact would you place on something that requires more information? • High Impact • Needs more information • Low Impact • No Impact • Which level of impact would you assign to a problem that can be remedied easily? • Medium Impact • No Impact • High Impact • Low Impact
Module Four: Review Questions • Which type of event is less predictable? • External • Internal • Critical • Noncritical • What is Not an example of an external event? • Customers • Visitors • Workflow • Traffic
Module Four: Review Questions • What happens when everything goes wrong at once? • Worst case scenario • External event • Crisis • Internal crisis • What determines the worst case scenario? • Timing • Business • Schedule • Question
Module Four: Review Questions • What would an event that results in hospitalization be considered? • Major • Minor • Moderate • Catastrophic • What event would result in multiple deaths? • Major • Minor • Moderate • Catastrophic
Module Four: Review Questions • How long did it take Jane to address the problem? • Days • One day • 8 hours • 12 hours • What did Jane overlook? • Internal events • Worst case scenario • Consequences • External events
Module Four: Review Questions • Which level of impact would you place on something that requires more information? • High Impact • Needs more information • Low Impact • No Impact • Do not place levels of impact when you need more information. Designate it as needs more information. • Which level of impact would you assign to a problem that can be remedied easily? • Medium Impact • No Impact • High Impact • Low Impact • Low impact problems do not cause a great impact. They are also easy to remedy.
Module Four: Review Questions • Which type of event is less predictable? • External • Internal • Critical • Noncritical • External events are less predictable than internal events. Internal events are easier to control. • What is Not an example of an external event? • Customers • Visitors • Workflow • Traffic • A workflow is not an external event. The other answers are external events.
Module Four: Review Questions • What happens when everything goes wrong at once? • Worst case scenario • External event • Crisis • Internal crisis • Everything going wrong at once is an example of the worst case scenario. It is a specific type of crisis. • What determines the worst case scenario? • Timing • Business • Schedule • Question • The worst case scenario is different for every business. It is based on the needs of the business.
Module Four: Review Questions • What would an event that results in hospitalization be considered? • Major • Minor • Moderate • Catastrophic • All of the answers are on the consequence scale. A moderate event on the consequence scale would result in a hospitalization. • What event would result in multiple deaths? • Major • Minor • Moderate • Catastrophic • All of the answers are on the consequence scale. An event with multiple deaths would be considered catastrophic.
