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Advantages and Disadvantages of Written Messages

Learn about the benefits and drawbacks of written messages in business communication. Understand how they provide a permanent record, accommodate complex information, and project professionalism, but also transmit slowly and require storage.

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Advantages and Disadvantages of Written Messages

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  1. Chapter 5 Print and Electronic Messages Business Communication Krizan, Merrier, Logan, & Williams

  2. Learning Objective 1 Identify the advantages and disadvantages of written messages. Business Communication Krizan, Merrier, Logan, & Williams

  3. Advantages of Written Messages • Provide a permanent record • Accommodate lengthy and complex content; can be reread and studied • Can be edited and revised • Has legal value • Projects impression of authority and professionalism Business Communication Krizan, Merrier, Logan, & Williams

  4. Disadvantages of Written Messages • Transmitted slowly • Are more formal • Produce delayed and reduced feedback • Require storage Business Communication Krizan, Merrier, Logan, & Williams

  5. Learning Objective 2 Develop effective business messages using a three-step process. Business Communication Krizan, Merrier, Logan, & Williams

  6. Three-Step Process • Plan the message • Draft the message • Finalize the message Business Communication Krizan, Merrier, Logan, & Williams

  7. Learning Objective 3 Describe how to determine the vocabulary level of business messages. Business Communication Krizan, Merrier, Logan, & Williams

  8. Determining Vocabulary Level • Readability formulas and grammar checkers can assist in determining the vocabulary level. • Eighth- to twelfth-grade level will communicate clearly to most readers. Business Communication Krizan, Merrier, Logan, & Williams

  9. Learning Objective 4 Explain how to develop effective Internet-based messages. Business Communication Krizan, Merrier, Logan, & Williams

  10. Effective Internet-Based Messages • Develop internet messages using the three-step process used for all business messages: • Planning • Drafting • Finalizing Business Communication Krizan, Merrier, Logan, & Williams

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