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Charteris plc

Charteris plc. Enterprise Application Integration in Retail Real-time Business Activity Monitoring 23 rd September 2005. The Essential Bridge between Business and Technology. Charteris – Who Are We?. Specialists in business change and business transformation

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Charteris plc

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  1. Charteris plc Enterprise Application Integration in Retail Real-time Business Activity Monitoring 23rd September 2005 The Essential Bridge between Business and Technology

  2. Charteris – Who Are We? Specialists in business change and business transformation Providing business leaders with the essential bridge between business and technology Microsoft Gold Partner in 3 competencies Winner of 2 global Microsoft awards in 2004 ISO9001 and TickIt quality standards accredited Approx 200 employees Retail sector and Supply Chain expertise and experience The Essential Bridge between Business and Technology

  3. Some Charteris Clients Retail, manufacturing, distribution & technology Financial services & media Government, legal, utilities & energy Alstom Automation Argos Retail Group ASDA AutoCascade Bovis Lend Lease British American Tobacco British Computer Society BULL Information Systems Deloitte & Touche Electronic Data Systems Hebatco Hewlett Packard IRIS Software Jarvis Systems & Technologies John Lewis Partnership KCI International Logica Maersk Sealand Marks & Spencer Microsoft Meyer International Patsystems Portal Software QSA Sainsbury’s Tesco 3i Abbey ABN AMRO Alchemy Partners (Guernsey) Ansbacher & Co APACS Arium Bank of New York Barclaycard Barclays Close Brothers CSFB Financial Services Authority Goldfish Bank Granville Baird Capital Partners Guardian Media Group HSA HSBC Investment Bank LIFFE Lloyds TSB Nationwide Building Society NatWest Northern Rock Northern Venture Managers Premium Credit Reuters Standard Chartered Bank SWX Swiss Exchange UIA Insurance William M Mercer Barlow Lyde & Gilbert British Trade International Cabinet Office Centrica Clifford Chance CMS Cameron McKenna Criminal Justice IT DLA Driving Standards Agency DSS Freshfields Bruckhaus Deringer General Dental Council Herbert Smith ICL (UNITAS) IMS Health Isle of Man Government Lovells Masons Mayer Brown Rowe & Maw NHS Shared Services Olswang Queen Elizabeth NHS Trust Rolfe & Nolan Scottish Enterprise Tarlo Lyons UKERNA UNESCO Wandsworth Borough Council

  4. Solving integration challenges in Retail • Who are we? • Challenges faced by Retailers • Real-time Business Activity Monitoring in Retail • Real World BizTalk • Examples and Charteris case study

  5. Challenges Faced by Retailers

  6. Think of a question… “How can we quickly remedy the multibuy pricing errors that are causing checkout hold-ups this morning?” BAM Retail can provide the answers to your staff – in real time

  7. Think of a question… “Is there sufficient stock for our promotion or are we in imminent danger of disappointing customers?” BAM Retail can provide the answers to your staff – in real time

  8. Think of a question… “Are the top twenty high-margin products in need of urgent restocking on the sales floor?” BAM Retail can provide the answers to your staff – in real time

  9. Think of a question… “12 stores failed to meet targets that were met by all other stores. Why? And how can we improve their performance next week?” BAM Retail can provide the answers to your staff – in real time

  10. Retail scenario 1 Situation: Multibuy ‘two for £1’ pricing error discounts 54p on sale of two sliced white loaves instead of the correct 30p. Outcome: Error goes unspotted and results in lost revenue of approximately £300,000. Solution: BAM Retail’s business rules compare multibuy price at checkout to multibuy price on shelf strip and alert operational staff at both store level and at head office.

  11. Retail scenario 2 Situation: Actual sales uplift for a promotion quickly hits 180%, exceeding the expected uplift of 130%. Outcome: Supply chain exhausted, stores out of stock, lost sales and frustrated customers. Additional sales of £1.75million lost, totally approximately £595,000 profit. Solution: BAM Retail monitors POS system, compares actual sales rate vs. historical sales rate. Once sales exceed a set business rule, alerts sent to store personnel, head office buyer and supply chain.

  12. Retail scenario 3 Situation: Christmas time can account for 40% of annual revenue and often the Pareto 80/20 rule applies e.g. 250 lines of 1500 lines create 80% of revenue. But what about the Top 20 lines? Outcome: No knowledge of out of stocks, no way of addressing shortfalls until too late, must leave the shop-floor to obtain information, does not know which items to promote. Solution:Instead of gut-feel on which products to order, the operational BI system will provide real-time updates. So less stock needs to be maintained or moved and all levels of management can see how efficiently each dept maintains its key lines.

  13. IT Investment Priorities Over The Next 3 Years, IT in Retail 2005 Report 31% 25% 9% 8% 7% 7% 5% 4% 4% Store Systems Supply Chain Integration of Systems Merchandise Management/ Stock Control ERP Networks Reporting & Access to information Common desk top infrastructure Others Note: This is based on a weighted average of each company’s top 3 priorities

  14. Business Context – Why has this not been done before? Too slow and expensive to extract decision-making information from disparate systems… The managers who needed to know this stuff are not near a PC… Mobile connectivity is cost-prohibitive… Combining real-time sales data with stock levels is not practical… It negates the investment made on the existing infrastructure… Senior management cannot see immediate business benefits /ROI… The Essential Bridge between Business and Technology …but not any more

  15. Solving integration challenges in Retail • Who are we? • Challenges faced by Retailers • Real-time Business Activity Monitoring in Retail • Real World BizTalk • Examples and Charteris case study

  16. Charteris Real-time BAM demonstration http:// Charteris_Demonstration.

  17. Business Activity Monitoring INFORMATION WORKER Observation Model BUSINESS ANALYST Identifies KPIs Analyzes information & Defines what data and will be presented and how Needs real-time visibility in a familiar user interface Data Of Interest DEVELOPER Maps KPIs to Orchestration BAM Infrastructure Knows how to get the data

  18. Real time reporting “One version of the truth”. Personalised access to a real-time graphical dashboard of business-critical information. Quick and effective decision-making on a tactical, operational and strategic level. Data filtering through KPIs and communication via instant messaging saves time and improves efficiency. Store managers and others freed from back office to spend more time on the sales floor. Benefits of Real-time Business Activity Monitoring

  19. Benefit from a never-before-possible view of real-time operations. Empower staff to make vital contributions to improved business performance. Improve operational efficiency, customer service and retention. Fast, flexible, low-cost integration with minimal impact on existing IT infrastructure. Extremely cost-efficient and extensible system – POS, footfall, conversion rate, time and attendance, theft, shrinkage, RFID, etc. How businesses can benefit

  20. Solving integration challenges in Retail • Who are we? • Challenges faced by Retailers • Real-time Business Activity Monitoring in Retail • Real world BizTalk • Examples and Charteris case study

  21. .Net Application Packaged Application Oracle UNIX J2EE Mainframe CICS AS400 Application CRM Your Organisation Connected Systems

  22. .Net Application Packaged Application Oracle UNIX J2EE Mainframe CICS AS400 Application CRM Integration Solution

  23. .Net Application Packaged Application Oracle UNIX J2EE Mainframe CICS AS400 Application CRM BizTalk links it all together Business Data • Amount • Product • Date Time • Customer • Cost Price • Order ID

  24. The Essential Bridge between Business and Technology BizTalk Server 2004 – Key Takeaways • Make the hard stuff simple • Right tools for right user • Standards-based • Market-leading integration and business process automation tool • .NET is now fully integrated • Part of a fully integrated technology stack • Single point of supply and support - Microsoft • Uses familiar tools for interaction by developers and business users • Product requires business and technology skills • Charteris brings relevant business skills with world-class BizTalk skills – “The Essential Bridge between Business and Technology”

  25. Solving integration challenges in Retail • Who are we? • Challenges faced by Retailers • Real-time Business Activity Monitoring in Retail • Real World BizTalk • Examples and Charteris case study

  26. Charteris’ Track Record With BizTalk • One of only 9 listed as specialist “business integrators” • At the “bleeding edge”: • Pushing the product in enterprise-class, mission critical solution development projects • Working directly with the product group • Our fixes are going back into the product • We have developed deployment and management tools that have now been taken on by the product group in Redmond: • Initial release on www.gotdotnet.com • Being prepared for full release • We have two awards for our BizTalk developments: • First for helping the client to win more clients through use of the technology. • Second for the best personal BizTalk development – top prize in the global competition.

  27. High-Volume Implementations • Customers with over 200,000 messages per day: • Marks & Spencer—1,500 messages/second • Lotte Magnet—100 messages/second • Itau—100 messages/second • London Drug—52 messages/second • CNF/Emery—20 messages/second • High-volume customers: • NTL - £30m/annum operational savings from EAI and systems consolidation activities • House of Fraser – Integrating over 500 EDI and web partners • Marks & Spencer— integrating over 500 trading partners

  28. Case Study: NTL Integration 1 We used process messages for customer database: launched a workflow. A workflow performed actions across back end systems. Customer database tracks results of workflow.

  29. Case Study: NTL Integration 2 • The issue • Grown through acquisition – leading to disparate systems. • 28 billing systems, multiple support and provisioning systems • Poor CSR productivity & poor customer service • High operating costs • The solution • Use BizTalk Server to consolidate over 20 different systems and provide a single provisioning and billing system for analogue & digital TV, Telco and Internet • Interface systems that provide fault, inventory, work force management, provisioning and mediation through loosely coupled web services • The results • Single customer view for CSR and customers, incl. self-provisioning via Internet • Ability to “bundle” services, single bills including e-bills. • £30m per annum operational cost savings Multi-service provisioning. Pilot working in 8 days - SQL-based billing replaces 28 systems MS Products used: Windows Server 2000, BizTalk Server 2002 (moving to 2004), SQL Server 2000, Visual Studio.Net

  30. Questions and answers

  31. Contacts Jeremy Donaldson jeremy.donaldson@charteris.com Tel: 020 7600 9199 Mob: 07989 388 040 Warren Ryland warren.ryland@charteris.com Tel: 020 7600 9199 Mob: 07748 156 925 The Essential Bridge between Business and Technology

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