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PREVENTING VIOLENCE IN THE WORKPLACE

INTRODUCTION. WORKPLACE VIOLENCE DEFINEDTHE PERPETRATORSTHE VICTIMSSTATISTICSTHE CAUSESSIMILARITIES OF EMPLOYEES WHO HAVE COMMITTED ACTS OF VIOLENCE AT WORKWARNING SIGNSRECOMMENDATIONS. WHAT IS WORKPLACE VIOLENCE ? . Act of physical violenceThreat of physical violenceHarassment Intimidation.

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PREVENTING VIOLENCE IN THE WORKPLACE

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    1. PREVENTING VIOLENCE IN THE WORKPLACE Presented by Simone R. Agee May 1, 2001

    2. INTRODUCTION WORKPLACE VIOLENCE DEFINED THE PERPETRATORS THE VICTIMS STATISTICS THE CAUSES SIMILARITIES OF EMPLOYEES WHO HAVE COMMITTED ACTS OF VIOLENCE AT WORK WARNING SIGNS RECOMMENDATIONS

    3. WHAT IS WORKPLACE VIOLENCE ? Act of physical violence Threat of physical violence Harassment Intimidation

    4. THE PERPETRATORS Disgruntled co-worker Domestic partner Client or customer of public service worker Patient or resident in health care facility

    5. THE STATISTICS Over 1,000 fatalities each year Homicide is the 2nd leading cause of on the job deaths Fatal assault leading cause of death for women Southern and Western states have highest homicide rates

    6. THE VICTIMS OCCUPATIONAL CHARACTERISTICS Taxicab drivers Cashiers Sales and administrative workers Managers and professionals Police and detectives Direct contact with the public Exchange of money Having the authority to terminate an employee Dealing with violent people or situations

    7. THE CAUSES Economic Societal Psychological Organizational Social

    8. COMMON CHARACTERISTICS Fascination with the military, or being a survivalist Over age 35 A loner or an extremist Carries a grudge Has difficulty accepting authority or reality May have substance abuse or mental health problem

    9. WARNING SIGNS Dramatic behavior or personality change Chronically disgruntled Makes intimidating threats or allusion to violence

    10. RECOMMENDATIONS HOW MANAGEMENT SHOULD HAVE HANDLED THE PROBLEM Terminations/forced resignation should be handled at the management level If management chooses to have supervisor handle situation, provide complete support Provide employees with information and training on workplace violence Implement effective security measures Enforce “zero tolerance” policy

    11. SOURCES CITED USDA Handbook on Workplace Violence Prevention and Response http://www.usda.gov/news/pubs/violence/wpv.htm National Institute of Occupational Safety and Health www://www.cdc.gov/niosh/violpr.html APB news.com “Violence Stalks the Workplace”, http://www.apbnews.com/safetycenter/business/1999/11/03/workviolence1103_01.html Lee Hecht Harrison Global Career Services, “Combatting Workplace Violence” http://www.lhh.com/us/rsrchinfo/studies/combatvio.html

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