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The Connexall Connected Hospital Porter Services

The Connexall Connected Hospital Porter Services. What is our customer’s goal?. Improve patient safety and quality care through reducing transportation wait times

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The Connexall Connected Hospital Porter Services

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  1. The Connexall Connected HospitalPorter Services

  2. What is our customer’s goal? • Improve patient safety and quality care through reducing transportation wait times • Develop and implement an organization-wide quality process improvement and redesign for timely delivery of services to our patients • Build on existing technology and apply lean methodology to new process

  3. Agenda • What is Connexall • The importance of a good porter service • Hospital situation before/after Connexall • Questions & Answers

  4. What is Connexall? • Connexall is a software engine that connects disparate people, processes and technology across a hospital system to empower collaborative teams and workflow, At the moment it matters.

  5. Importance of Porter Services • They are an important branch of any hospital, responsible for: • Moving patients between different departments within the hospital • Transporting equipment • Transporting Lab Specimens & Meds

  6. Why give attention to porter services? Blood Products Lab Specimens X-Ray Results Stretchers Equipment Pharmacy

  7. Why give attention to porter services? The most important and majority of the porter services: Patients

  8. Hospital before Connexall • Common Workflow

  9. Hospital Before Connexall • Porter Management Application with a busy design

  10. Hospital after Connexall • How it works: • Flexible step-by-step wizard screen to ensure the requestor enters all necessary information for porter request (e.g. precaution, wheelchair, etc) • Requestor

  11. Hospital after Connexall • How it works: • Requestor

  12. Hospital after Connexall • How it works:

  13. Hospital after Connexall • How it works: • Upon completion of the request, Porter returns to the phone message history and “Completes the task” in real time; • Custom option for specific responses: • Job Start • Completed • Delayed • Delayed due to...

  14. Dispatcher View • Request Status Screen • Color Coding for STAT, ROUTINE, Etc • View who accept the task • Time Stamp every event • Real-Time Assignment • Porter Status Screen • Customizable porter status • View real-time status • Manage task from 1 screen

  15. Hospital After Connexall - Devices Dispositivo IP Alpha / Numeric Pagers Telefones VOIP Blackberry iPhone/iPad iPod Touch CellPhone LED Marquee HomePhone

  16. Hospital After Connexall • Detailed management Report • Service Average performance report • Incident Report • Exceptional Report • Graphic Report

  17. Summary • Porter Workflow Study • Job shadowing, focus group & fit gap analysis • Flexible Design • Every hospital's porter service may run differently • Flexible workflow to suite your business model • Customization • Standard responses: Acknowledge, Callback, Escalate • Customize to your needs: e.g. Job Start, Completed, Delayed, Delayed • Color coding porter request status

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