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People Capability Maturity Model (PCMM)

5 Optimizing. Continuously improve and align personal, workgroup, and organizational capability. Continuous Workforce Innovation Organizational Performance Alignment Continuous Capability Improvement. 4 Predictable.

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People Capability Maturity Model (PCMM)

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  1. 5 Optimizing Continuously improve and align personal, workgroup, and organizational capability. • Continuous Workforce Innovation • Organizational Performance Alignment • Continuous Capability Improvement 4 Predictable Empower and integrate workforce competencies and manage performance quantitatively. • Mentoring • Organizational Capability Management • Quantitative Performance Management • Competency-Based Assets • Empowered Workgroups • Competency Integration 3 Defined Develop workforce competencies and workgroups, and align with business strategy and objectives. • Participatory Culture • Workgroup Development • Competency-Based Practices • Career Development • Competency Development • Workforce Planning • Competency Analysis 2 Managed Managers take responsibility for managing and developing their people. • Compensation • Training and Development • Performance Management • Work Environment • Communication and Coordination • Staffing 1 Initial Workforce practices applied inconsistently. People Capability Maturity Model (PCMM)

  2. WEAKNESSES – W • No IS Division. • Many technology partners. • Too much dependency on technology partners. • STRENGTHS – S • Brand, reputation • Customer Focus • Leadership • Innovative (Right Idea@ Right time) • Marketing/Pricing Strategies • WOSTRATEGIES • Make IS a Business division to reduce external partners dependencies. • Create own standardized IT infrastructure. • Reduce cost by In-house development. • SO STRATEGIES.. • Invest in new technology like Mobile commerce. • Find Global Markets for the products. • OPPORTUNITIES • Enter in Mobile Commerce. • Own IS Division. • Market products Globally. • THREATS • Technology partners can team up with the competitors. • Reducing Margins from Airline Industries. • Pre-Launch Marketing. • Information Security. • WTSTRATEGIES • Train IT staff. • Offer promotions on using the web services. • STSTRATEGIES • Use Patents while using Pre-Launch Marketing. • Use technology to ensure secure internet transactions.

  3. Major Opportunities • Have Internal IS division instead of relying for technology partners. • Create own standardized IT infrastructure. • Opportunity in Mobile commerce. • Expand the AXI Travel globally. • Establish strategic alliances with big businesses.

  4. Alternatives • Do nothing. • No immediate cost involved • May loose the advantage that emerging technologies can offer in enhancing the business.

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