Winter Summit on e-Learning – Silichi 25 th January 2011

1. Winter Summit on e-Learning – Silichi 25th January 2011 Modern Day Trends in the Development of e-Learning John Downie, Channel Account Manager EMEA SkillSoft

2. Agenda • SkillSoft Overview • Future Vision • Social Learning • SkillSoft ‘inGenius’

3. SkillSoft Overview and Strategy • Market Leadership – 3,000 customers, 12M+ million end-users • Innovation – $40-50m R&D invested annually (15% of gross revenues) • Thought Leadership – best of breed speakers via videos + seminars • Quality – repeatedly recognized and awarded • Quantity – 6,000 courses and 28,000 online Books,10+ Million LMS users • Global Reach – present in 58 countries, support of Russian language • Russian Customers – Rosneft, Lukoil, MTS, Sberbank, Vimpelcom, etc • Results – proven track record for business impact and ROI • Experience – most numerous client facing experts and consultants

4. Comprehensive Suite of Key Capabilities Services Technology Program Development Blended Design Technical Planning Marketing Administration Reporting Mentoring Custom Development Outsourcing Services Content Learning Management Systems SaaS/Hosting Third Party LMS Integration Deep Linking Social Learning Learning Portals Content Authoring and Customization Tools Standards Compliance Open Architecture Self-Paced e-Learning Digital Books & Summaries Simulations Videos Virtual Classes Localizations Certifications Continuing Ed Programs Blended Learning Mobile Learning

5. Live Learning, Learning Portlets, German &Spanish Books collections 2008 2007 Leadership Development Channel, Books24x7 Chapters-To-Go, KnowledgeCenter Editor, Narrated Animation courses, NETg acquisition 2006 KnowledgeCenters, Business Impact Series, Challenge Series, Books24x7 On-The-Go platform, AnalystPerspectives 2005 OLSA, Legal Compliance courses, Well-BeingEssentials 2004 ExecSummaries, EngineeringPro, Express Guides, Dialogue Live, Dialogue Design 2003 Multi-Modal Search & Learn, Learning Programs, ILT module, Credentialing, Certification View, Advanced Groups, ES&H compliance courses 2002 SMARTFORCE merger, Blended Learning Toolkits, 508 Accessibility Books24x7 acquisition (ITPro, BusinessPro, OfficeEssentials), SkillBriefs, SkillSims 2001 2000 SkillPort platform, Search & Learn, case study exercises, first localized courses, Customization Toolkit, AICC certification First generation business courses, Job Aids, Role-Plays 1999 Earlier CBT Systems (IT and Desktop Courseware) 2010 inGenius, SLA Learning Continuesto Evolve 2009 SkillPort 7.0, Green Biz, 1hr Biz courses,

6. 2012 Year of the Stream PropellingBusiness IQin the Future… 2011 Year of the Team 2010 Year of the User

7. Globalization Technology Competition Customer Expectations Regulatory Requirements Demographics Economy Environment

8. 2010: Year of the User The User Experience Web 2.0 Find What I Need Content Modularization Leadership Development

9. 2011: Year of the Team Collaborative Learning Ad Hoc Team Fluidity Recommendations Push & Pull Mobile New Reporting Insights

10. 2012: Year of the Stream Learning as a Stream Seamlessness with Business Infrastructure Greater Learning-TM Linkage Global Social Learning Communities Emerge

11. The Three Immutables Instructional Design Trusted Content Reporting

12. SkillSoft Framework: The Decade Ahead Source: Original SkillSoft Assessment (2010) partially derived from the work of Dr. Brigitt Jordan, PhD, From Training to Learning in the New Economy

13. SkillSoft Framework: The Decade Ahead Source: Original SkillSoft Assessment (2010) partially derived from the work of Dr. Brigitt Jordan, PhD, From Training to Learning in the New Economy

14. Preparing for the 2020 Workplace • Today, three-quarters of U.S. teenagers between the ages of 15 and 17 have a mobile phone, and 73 percent of young people between the ages of 12 and 17 use the internet. As these young, tech-savvy people arrive in the workplace, employers will need to figure out how to manage, develop and engage them.” • - Jeanne Meister

15. Three Shifts TalentManagement Ubiquity Portability

16. The Talent Shift Development Plan Finding and Selecting Learning Activities to Meet Goals

17. The Mobile Shift Online Search a database for urgent snippet Select from many modes Watch or listento downloadedvideo or MP3 Take a course or read a chapteron an airplane Offline

18. Vision: SkillPort – Seamless Mobile Integration Assign Mobile Content through SkillPort Tracking Synchronized with SkillPort Add Content to My Plan

19. The Social Shift “With enough brains, many, if not most, business challenges can be met … … and Enterprise 2.0 is all about using technology to bring brains together more effectively. Dr. Andrew McAfee Principal Scientist MIT Center for Digital Business Author of Enterprise 2.0

20. Channels of Collaboration are Good, but…

21. Alternate to a Channel: A Platform Globally Visible Consistent Discoverable Searchable Shareable

22. Cross-generational appeal Discovery of knowledgeable colleagues Shared best practices and capture of knowledge Intuitive to use and easy to roll-out Enhances learning programs Respects privacy Ownership of user-generated content Safe, trusted, proven environment What Organizations Want from Social Learning

23. Security Trusted Authoritative Content SkillSoft’s inGenius allows Amdocs to empower their employees to securely find, create and share knowledge assets and expertise with their colleagues. Built on and around authoritative technology enabled learning assets that instruct and inspire. Fosters serious social learning contributions to your organization’s knowledge base. Your Organization Each organization is unique and driven by the employee’s contributions and corporate culture. Impactful social learning mirrors Amdocs’ distinctive characteristics to drive success. The Social Network That’s All Business Helping Teams Work Together Expanding the Mentor Universe Fosters communication among teams enhancing collaboration by creating a resource of community content including notes, comments and ratings that add a unique layer of context and relevance specific to your team and Amdocs. Social learning provides access to mentors and colleagues outside of an employee’s traditional boundaries.

24. SkillSoft’s “inGenius” Approach ExecSummaries 1,060+ titles ITPro 7,860+ titles ExecBlueprints 830+ Exclusive titles OfficeEssentials 440+ titles EngineeringPro 2,240+ titles FinancePro 950+ titles Well-BeingEssentials 1,080+ titles GovEssentials 1,060+ titles BusinessPro 5,200+ titles ITIL® 16 titles AnalystPerspectives 2,560+ titles Leadership Channel 1,000+ titles

25. V1.0 Project Scope and Overview SkillPort 2. Optional inGenius Features in B24x7 Application Books24x7 KnowledgeCenterrs APIs 1. Core Functional Technology Stack

31. The Economic Imperative • “If only HP knew what HP knows, we would be three-times more productive.” • Lew Platt  Former CEO, Hewlett-Packard

32. Any Questions?