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Management of Technical Cooperation Projects – Opportunities and Limitations of IT-Solutions Dr. Tilman Denkler BAM Federal Institute for Materials Research and Testing Section S.3 - International Technology Transfer. Who’s Tilman Denkler?

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  1. Management of Technical Cooperation Projects – Opportunities and Limitations of IT-SolutionsDr. Tilman DenklerBAM Federal Institute for Materials Research and TestingSection S.3 - International Technology Transfer

  2. Who’s Tilman Denkler? • What’s management of Technical Cooperation projects about? • A TWINNING-Project in Georgia • How can IT-solutions improve project management? • Data and information exchange via an internet platform • Why doesn’t IT assure sucessful project implementation? • Communication is an iceberg • What’s the message? Content

  3. Higher Education • Diploma in Geology • GeologyoftheWaidischbachtalincluding a petrologicalanalysisofthePaleoziocmetabasitesandmetasediments(Karawanken, Austria) • Doctor in naturalsciences • Metamorphicandstructuralevolutionofthe Pan-African basementatDelgo – Northern Sudan • Master ofArts in Economy and Management • Impartialityandindependenceofconformityassessmentbodieswith a specialfocus on methodsfortheassuranceofboth in thecontextofthe New Approach Tilman Denkler

  4. Tilman Denkler • Professional experience • Scientist • Special Research Project Arid and Semi-Arid Areas (SFB 69) • Quality manager and management assistant • Construction company specialised on environmental issues • Executive manager and authorized representative (Prokurist) • Construction company specialised on technical insulations • Lead assessor and case manager • German accreditation body • Scientific employee at BAM • Section S.3 International Technology Transfer

  5. TWINNING-Projects • Most relevanttype of projects for BAM section S.3 - iCATT • PartnershipofpublicauthoritiesofEU memberstatesandpartner countries • Establishment ofgovernmentalstructuresin linewiththe EU practices • Financedbythe European Union • Coordinated in Germany bytheFederal Ministry of Economics and Technology (BMWi)"National Contact Point Twinning" (NCP) Technical Cooperation

  6. Strengthening accreditation infrastructure according the best practice in the EU member states Duration: 18 months Volume: 1 long term expert for 18 months about 460 Working days for short term experts Status: Contracts are signed, project implementation starts in January 2012 TWINNING in Georgia • Consortium leaderGermany • Federal Ministry of Economics and Technology (BMWi) • BAM Federal Institute for Materials Research and Testing • Deutsche Akkreditierungsstelle GmbH (DAkkS) • Junior Partner Latvia • SAMC Standardisation, Accreditation and Metrology Centre / LATAK Latvian National Accreditation Bureau

  7. Activities and Sequencing

  8. Functions

  9. Management of TWINNING projects • Main tasks of the project management • Management ofresources • Preparationofreportsandmeetings • Financial controlling • Coordinationofthecooperationofconsortiumpartners • Coordinationofthecooperationofinvolvedparties(EU-Delegation, GAC) Communication Provision and exchange of information Cooperative work on documents

  10. IT-solution for project management • Internet portal based on MS SharePoint • easy to develop and to manage • can be used intuitively • has password protected access • includes calendar, document management, discussion forums and contact management • Communication • Provision and exchange of information • Cooperative work on documents

  11. Communication in the project (?) Long term expert Project Leader Member State Short term experts Junior Project Leader Member State iCATT-staff Project LeaderBeneficiary Country GAC-staff Project Manager EU-Delegation Project Manager Long term expert assistant Long term expert counterpart

  12. Reality Irena Mikelioniene Long term expert Tilman Denkler Project Leader Member State Short term experts Short term experts Martins Ozolins Junior Project Leader Member State Aline Dahlke iCATT-staff Irakli Matkava Project LeaderBeneficiary Country GAC-staff GAC-staff Francesca Mazzucco Project Manager EU-Delegation Jana Klink Project Manager Long term expert assistant Long term expert assistant Long term expert counterpart Paata Gogoldze

  13. Paul Watzlawick 5 Axioms of communication* • This means communication includes, apart from the plain meaning of words, more information: • information on how the talker wants to be understood • information on how the talker himself sees his relation to the receiver of information. Axiom 2: Every communication has a content and relationship aspect such that the latter classifies the former content aspect Axiom 4: Humans communicate both digitally and analogically relationship aspect Communication does not only involve the merelyspoken words (digital communication), but non-verbal and analog-verbal communication as well. *Watzlawick, Paul; Bavelas, Janet; Jackson, Don (1967): “Some tentative axioms of communication”. In: Pragmatics of human communication: A study of interactional patterns, pathologies, and paradoxes (pp. 48-71). New York: W. W. Norton Company.

  14. Albert Mehrabian 7-38-55 rule* • Three elements in face-to-face communication: • Words • Tone of voice • Nonverbal behavior (e.g. facial expression) • For incongruent communication of attitudes and emotions: • 7% of the message is communicated through words • 38% is communicated through vocal tone • 55% is communicated through facial expression *Mehrabian, Albert (1981): Silent Messages (2nd ed.), Belmont, CA: Wadsworth. Based on: Mehrabian, Albert; Ferris, Susan R.(1967): “Inference of Attitudes from Nonverbal Communication in Two Channels”, Journal of Consulting Psychology 31 (3): 248-252. Mehrabian, Albert; Wiener, Morton (1967). "Decoding of Inconsistent Communications". Journal of Personality and Social Psychology 6 (1): 109–114.

  15. Prerequisites for (IT-based) communication • Ability to use the IT-system: • Understanding (language) • Knowledge of technology • Willingness to communicate using IT-tools: • Security of data • Trust Adjustmentsandtraining Data securitiymeasures Face-to-facecommunication, teambuildingmeasures BUT: Trust will not be achieved by electronic communication as major aspects of interpersonal communication are not addressed

  16. Conclusions • IT-solutions are very useful tools to assure efficient and effective project management • Internet-based platforms with password-controlled access have the capability to cover most information exchange needs and a large part of the communication needs in technical cooperation projects • BUT:Neither communication nor information exchange will work by simply providing the IT-tools • To assure that communication works besides others the relationship-aspect has to be taken into account

  17. Thanks for your attention! Questions?

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