Cloud-based CRM System - Solastis

1. CLOUD-BASED CRM SYSTEM With Internet-based Cloud technology gaining pace, the shift from traditional software models to the internet has steadily gained momentum over the last ten years. A Cloud-based CRM software can be accessed over the internet, making it easy for the users to access any information, from anywhere at any given time. INTRODUCTION TO CRM SOFTWARE As you already know, Customer Relationship Management (CRM) software has the capability to capture your company’s contacts, leads, create cases and helps you communicate with your potential customers. There are many CRM software available in the market. This is a very big software segment with an annual turnover of close to 26 billion dollars. In the Cloud-based CRM software model, the company develops and installs the software on the cloud servers. These servers are located in remote data centers around the world. They are mainly provided by companies like Amazon Web Services (AWS), Google or Microsoft Azure. The server can be located anywhere in the world like in New York, London or Singapore. The company developing the software installs the software on the server allocated to it and owns the software. It then offers it on a subscription basis to various customers. While one client company may subscribe to the software for ten users, another may subscribe it for 200 users. Since the software is installed on a cloud sever in a data center, it can be accessed from anywhere over the internet. BENEFITS OF USING A CLOUD-BASED CRM SYSTEM Cloud technology is relatively new and has been growing past 10 years. In the last decade, it has gained a solid momentum. Having software on the Cloud has its own benefits as follows. NO INSTALLATION In Cloud-Based CRM solutions, the software, which is provided by companies like Solastis, is already installed. We already have our own cloud-based server, a team that takes care of maintenance and people assigned for monitoring the hardware. Since everything is taken care of from our end, you only need to sign up and make the necessary payments. Thereafter, log in to the system and its ready for use. Some configuration might be required for creating a specific case type or organizational unit which might be relevant for your organization, but apart from that, no complexity is involved.

2. ACCESS YOUR DATA ANYTIME, ANYWHERE If a software is installed on your on-premise server, i.e. on the server of your office then it can be accessed only from your office, but that is not the case with Cloud-based Software. Cloud- based Software can be accessed from anywhere as it is installed on the remote server in a data center. As long as you are connected to the internet, you can easily access it from anywhere be it at home, at a client’s office for a meeting, while being in the same country but not at your office or even travelling to a different country. It is easily accessible from your laptop, Personal Computer, tablet or even your smartphone. COST SAVINGS The Cloud-based CRM software has significant cost savings as it cuts short all your capital expenditure, in a way that there isn’t any requirement for you to get any server or any dedicated resource. You neither have to install nor run an implementation project. The software has already been installed and is ready for use. As a result of this, there are no development costs involved, and the capital expenditure is almost zero. SEAMLESS UPGRADES When you install a software, it calls for continuous upgrades with the latest version of operating system, latest patches or any patches related to the programming language in which the software is written. You need to take care of all of this if you have On-Premise CRM Software. In Cloud-based CRM software, these are seamless as the company installing, maintaining and owning the software will take care of all of these activities. FLEXIBLE CONFIGURATION Most of the cloud-Based CRM Software provides configuration flexibility, so you as a client can define your own setup. If a specific client requires 5 case types, he can define those case types based on his requirements. In a similar manner, if another client has a requirement of 25 ticket or case types, he too can define them accordingly, which shows the flexibility of the configuration.