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WOW! - A Reliable Communications Provider since 1999

Privately owned communications provider offering internet, voice, data, and cloud services with exceptional customer service. Serving customers in 19 markets across 12 states with a commitment to excellence and stress-free experiences.

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WOW! - A Reliable Communications Provider since 1999

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  1. We’re not your typical provider • Privately owned communications provider since 1999, service originated in 1996 • #9 MSO serving customers in 19 markets across 12 states — without the common restrictive cable or telco policies • Our ongoing commitment to provide excellent service and create stress-free experiences for our customers is exemplified in our core values Our Core Values Respect Integrity Accountability Servanthood Courage

  2. WOW! service portfolio Internet Voice Data PRI & SIP Trunks Business lines & packages LD & 8xx services Hosted VoIP Fiber Ethernet to 10 Gpbs Dedicated Internet Access MPLS capable local service, SLA backed Business grade cable modem Internet services up to 50 Mbps Video Cloud Private viewing Public viewing Entertainment & Restaurant Cloud computing / IaaS Backup Disaster recovery Colocation

  3. WOW! - a history of growth and service 1990’s • Established as cable overbuilder in Rocky Mountain region 2000’s • Acquires IL, MI, OH next generation network from Ameritech/SBC • Divests Rocky Mountain Region • WOW! awarded first JD Power award • Launches broadband high speed data and is first provider of tiered internet service • Acquires Sigecom (IN) enhanced data platforms • Completes in-house CLEC telephony platform • 2012 - 2014 • Acquires Knology cable systems with Hosted VoIP, SIP services in Southeast • Integrates Esolutions Data Center in Tampa • Acquires properties from Broadstripe in Mid-Michigan • WOW! recognized with Top ISP award • Acquires Bluemile Cloud and Managed Services, to expand services, adds private MPLS ring • Enhances core network with Alcatel • Expands Ethernet availability to IL, IN, MI, OH • Introduces burstable PRI and SIP trunk services

  4. A foundation businesses trust • Serving the Midwest and Southeast Markets • 42,000 owned local route miles • 3,000+ customer-focused employees • MEF-certified engineers • 40,000 square feet of data center flooring • 500,000 businesses within 1000’ of network; 250,000 near-net • Major interconnect and peering points in critical hubs • NYC, Boston, Atlanta, Ashburn

  5. We’re responsive. We look for ways to help you – by listening and giving you our 100% best, every time. Why businesses prefer WOW!

  6. Research reveals WOW! Business customers are highly satisfied with the service they receive – and we seek ways to improve every day. 3 out of 4 customers are extremely satisfied, overall. We’re passionate – and transparent – about delivering a superior experience Research based on WOW! Business internal study of 543 businesses, 2013.

  7. Local market and network routing map XXX Employees Insert some Call out text here

  8. Small business solutions Internet, Voice and TV -designed with a small business owner in mind- easily integrate into a seamless experience that scales as needs change.

  9. Mid-Market and Enterprise Innovative solutions, proven reliability, unparalleled service, plus a dedicated Account Manager to be your technology partner. Dependable fiber optic networks and custom solutions to meet specific business needs and support primary access solutions, geo-diverse routing and failover applications.

  10. Ethernet • 5 M – 10 Gbps • Quick turn up and scaling • Low latency platform, MPLS capable access • Strong SLAs • Alcatel core • VistaInsight monitoring capability WOW!’s Ethernet solution provides critical bandwidth to extend your network, add capacity, or replace legacy technology with an SLA-backed solution that makes both your network systems and IT team run smooth. Services are provided on WOW’s fiber network. E-Line E-LAN E-Tree

  11. Broadband/HSD • Robust solutions faster than DSL • Docsis 3.0 technology • Speeds to 50 Mbps • Ethernet solutions for growing needs Achieve faster internet connectivity and performancee without distance limitations common to DSL and with a level of customer service superior to other cable providers. Services are provided over WOW!’s local network. • Service increments – 5/1 to 50/5 Mbps coax-based speed ranges available to support both lower speed applications and higher speed solutions • IP options - Static and dynamic IP address options allow customers to select the right addressing for their needs • Business email – email solutions provide customers with a choice in messaging, managed from any connected device • Bundle discounts – Combine with business voice services to receive discounts on monthly fees

  12. Voice line services • Efficient, customizable feature sets • Easily expandable • Long Distance options • Directory services Manage critical phone services with WOW!’s proven local platform, configured for simple 1FB-like applications to trunks for key and PBX systems. Auto attendant and long distance services provide a more effective platform for voice centric applications. • Multiple packages and feature sets – Customize voice solutions for each station based on feature requirements • Auto-Attendant - Provides for more effective front end routing, available as a stand alone solution • Voice Mail – Multiple arrangements to suit your station and user requirements • Long Distance – Unlimited, usage based and International options available • Coordinated cutover – Managed cutover from current provider • Bundle discounts – Combine with business Internet services to receive discounts on monthly fees • SIP & PRI solutions available

  13. Voice trunk solutions • SIP & PRI • Multiple options • Highly configurable • Flexible • Scalable Benefit from a scalable solution that integrates with the technology you’ve installed already. Services are provided over WOW!’s local network. • Progressive Architecture - WOW! Voice Trunking supports configuration options for either PRI or SIP. Voice Trunking can accommodate whichever your PBX requires • Burstable – WOW! Voice Trunking can “burst” to better accommodate a sudden increase in call volume, such as seasonal increases and marketing campaigns • Scalable – Whether you need 5 lines or 500, WOW! Voice Trunking can easily scale as your business needs change • Survivable – Fail-over to an alternate trunk group or telephone number, electronic redundancy and 24/7 network monitoring gives your connection greater reliability, uptime, and security.

  14. Hosted VoIP • Give employees greater accessibility • Single location for messaging • Multiple handset options • Preserves capital • Intuitive user portal • Future proof Advanced, all-in-one Internet and phone solution with local support enables users to be more accessible, communicate better and preserve business capital with a future-proof solution. • One Complete Low-Risk Solution – Cisco and Metaswitch certified and WOW! network provisioning assures high uptime, minimizes time required to manage your environment • Seamless Professional Installation – Full installation and testing to ensure an optimal experience • Simple Web Portal Management – Easy-to-use, allows you to manage your company account, and employees to manage their phone settings • One Bill – Voice and internet applied to single invoice • Cisco Phones – No maintenance, no-capital with options for functionally by work station , including reception sidecars • Simple, Advanced Functionality – Voicemail-to-email, auto attendant, music on-hold, web portal, call manager, privacy defender, and click-to-dial • No capital required – No special phone equipment to purchase, services provided in simple monthly recurring charges

  15. PRI & Broadband integrated bundles • More data options • Quickly scalable • Partial to Full PRI Spans • Broadband access up to 50Mbps Integrating both Internet connectivity and ISDN-based voice services is available with speeds far superior to NxT1 and at prices that are equally impressive. WOW’s PRI & Broadband combinations can be configured in numerous ways to best fit your requirements • Manage capital - maximize your existing PBX • Multiple capacity options - partial and full PRI increments available • Expandable - direct-dial phone numbers, easily add additional phone lines • More bandwidth – No longer bound by NxT1 increments, download up to 50Mbps

  16. Cloud & IaaS • Extreme low-latency network • On-net cloud via MPLS Layer 3 VPN • Geo-diverse regional network • Flexible computing • Transparent pricing • VMWare™ environment WOW! Business Cloud services are engineered for better scalability and computing performance with an easy to use and comprehensive VMWare management interface. Computing pools, storage and network resources are housed in WOW!s own secure data centers. WOW! Business offers the perfect computing solution for Enterprises • Flexible - Elastic computing for dynamic resource allocation, easily scalable to optimal bandwidth • Visibility - Industry leading billing and chargeback portals for complete visibility into your environment • Consistent performance – Dedicated resource pools and solid stage drives deliver dependability • Private network integration -Seamless interoperability with your existing network • Integrated network – On-net connectivity with WOW!’s backbone provides the ultimate in network performance and efficiency • Geographic diversity - Achieved with three regional computing environments – Tampa, Columbus, Cleveland • Secure – SSAE, PCI, HIPPA compliant datacenters; physical security and multiple power backups plus fueling contracts.

  17. Backup and Recovery solutions • Onsite or offsite backup • Bare metal restore • Encrypted on customer premise • Regulatory compliant • Tape free WOW! enables your data environment to run strong and stable with remote data protection that delivers business continuity. Multiple options allow you to determine the optimal storage and restoration solution for your needs, providing a more effective and efficient environment. Backup solutions allow for flexibility in your operation • Grid backup – 4-5x faster than traditional backups while saving up to 95% of bandwidth • Target backup – Simple off premise disk based storage solutions also supporting offsite appliances • Archive – Long term storage needs for big data needs, ideal for medical images, document imaging and rich media. WOW! Backup and Recovery deliver a higher level of service • Faster restoration – Unique IP address management enable near real time, seamless restoration • More efficient – Block level incremental features minimizes data written to disk or transferred over your network and Seeding available for larger data sets • Flexible restoration – Supports virtual and physical restoration environments • Broad compatibility – Supporting Linux, Windows, OSX, Solaris operating systems; SQL, Exchange, Sharepoint, VSS, VMWare, Hyper-V, Xen and KVM platforms

  18. Data Center • Carrier neutral • Low latency connectivity • On-net private rings • Managed services • Major market POPs for off-net handoffs • 36,000 S/Ft of raised floor World-class hosting and managed services delivered in our carrier-neutral facility provide a data and computing that meet your exacting needs with services in Columbus, Cleveland and Tampa. • More reliable network – low latency network services delivered across WOW!s private MPLS Layer 3 VPN ring • Lower transport costs – Utilize the WOW! network and major market POPs to dramatically reduce in- and out of metro transport costs • Secure – Multiple security standards and protocols, including on-site US Government controlled facility access • Powered – Direct grid access, Critical Infrastructure certification, private substations, and priority refueling contracts provide superior levels of power and HVAC control assurances • Compliant – Supporting PCI DSS payment standards, data partitioning for SOX and HIPPA, SSAE 16 standards plus many others • Colocation and Managed Services– Colo and managed services to support in-rack or in-application needs • Connected – Access to more than 350 carriers across our network footprint, peering points and POPs including New York City, Ashburn, Boston, Atlanta, Chicago

  19. Thank you.

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