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Module 2: Advanced Search Techniques For Risk Management and Insurance Information

Module 2: Advanced Search Techniques For Risk Management and Insurance Information. Insurance and Risk Management Internet Searches. Overall Objective:

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Module 2: Advanced Search Techniques For Risk Management and Insurance Information

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  1. Module 2:Advanced Search TechniquesFor Risk Management and Insurance Information

  2. Insurance and Risk Management Internet Searches • Overall Objective: • On completion of the three course modules, you should be able to obtain and evaluate insurance and risk management information more effectively and efficiently through the Internet.

  3. Internet Search Goals (Ideals) • Get the desired information • Get it on the first try • Get it on the first page (ideally) • Get information that is • current • accurate • authoritative

  4. Module TwoAdvanced Search Techniquesfor Risk Management and Insurance Information • Boolean Searches • Google Advanced Search Options • Evaluating Search Results • Before Beginning a Search • Beyond Google • How to Peel Back a URL • What’s Not on the Free Web

  5. Boolean Search Operators • AND [ apples AND oranges ] • OR [ apples OR oranges ] • NOT [ apples NOT oranges ] or, in Google [apples -oranges]

  6. Google Advanced Search

  7. Advanced Search Options

  8. Words and Phrases

  9. File Format

  10. Updated When

  11. Where Search Terms Appear

  12. Advanced Search Example

  13. Advanced Search Results • § 20-1674. Notice Of Cancellation • A. No cancellation under section 20-1673 is effective unless the insurer mails a copy of the notice of cancellation to the insured's agent and written notice of the cancellation is mailed by certified mail to the named insured at the address shown in the policy or to the last known address of the insured at least sixty days before the effective date of the cancellation, except that, if cancellation is for nonpayment of premium, at least ten days' notice of cancellation must be given. The notice must state the specific facts which constitute the grounds set forth in section 20-1673 which are relied on. • B. The notice of cancellation shall be accompanied by a refund of unearned premium, except a premium that has been financed.

  14. [ Arizona 20-1673 ] Google Results

  15. Evaluating Search Results • Source • Motive • Authority • Credibility • Timeliness • Objectivity

  16. Consider the Source • How did you find the site? • Generic search engine • Specialized search engine • Referral (e.g. trade press) • Are you familiar with the source? • Examine the second-level domain name • Examples: • www.businessinsurance.com • www.irmi.com

  17. Consider the Source (Continued) • Examine the URL • Examples • www.businessinsurance.com or www.irmi.com • www.fema.gov • www.rims.org • Who owns or operates the site? • second-level domain name • top-level domains • Look for “About us” link

  18. Consider the Source’s Motive • Are you familiar with the source? • Look for “about us” link • Statement of purpose? • Designed to sell a product or service? • Designed to promote a viewpoint? • Evidence of bias? • Stated or hidden agenda?

  19. Consider Reliability of Information • Is the author identified, reputable? • Consistent with other sources? • Inaccurate or incomplete information? • Citations to original source? • Personal opinions or observations? • Combination of authoritative material and added opinion or interpretation? • Timeliness • not necessarily “last updated” date

  20. Before Beginning a Search • What information are you looking for? • What would the ideal answer look like? • Who has that information? • What information do you already have? • When did the information become available? • How will you know when to stop searching?

  21. Deciding Where to Search • Go directly to the source if possible • Use a search engine for specific information • Use a directory to find what information in a broad category (e.g. business) is available • Use specialized search engines for specialized searches • Use commercial/password protected site when appropriate

  22. Beyond Google Web Search • Wikipedia: www.wikipedia.org • Google Maps www.google.com • Google Earth earth.google.com • FEMA Flood Maps www.fema.gov • NAIC State Insurance Departments www.naic.org

  23. Google Maps

  24. Google Earth

  25. FEMA: Flood Insurance Rate Map

  26. NAIC: Links to All State Insurance Departments

  27. Beyond Google: What Search Engines Don’t Search or Find • Going deep behind a Home Page • Peeling back a URL • Sites requiring registration • search engines can’t find • Databases • Commercial resources (e.g. IRMI-Online)

  28. How to Peel Back a URL • http://www.irmi.com/Newsletters/IrmiUpdates/2006/ • http://www.irmi.com/Newsletters/IrmiUpdates/ • http://www.irmi.com/Newsletters/ • http://www.irmi.com • http://www.irmi.com/Newsletters/IrmiUpdates/2005/

  29. What’s Not on the Free Web? • Books and other publications that are sold • Standard insurance forms • Journals, magazines, newspapers • High quality reference material

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