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Re-Inventing the Post The Trusted Intermediary Product and Service Innovation Vienna 2013

Re-Inventing the Post The Trusted Intermediary Product and Service Innovation Vienna 2013. Context Concept Implementing Future Value. The Postal Journey : Identifying and Meeting the Challenges.

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Re-Inventing the Post The Trusted Intermediary Product and Service Innovation Vienna 2013

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  1. Re-Inventing the PostThe Trusted Intermediary Product and Service InnovationVienna 2013

  2. Context • Concept • Implementing • Future Value

  3. The Postal Journey : Identifying and Meeting the Challenges Leading Post have been successful in adapting to external change over the last decade. Digital switch and E-Commerce is here. Continued core business efficiency will be necessary but not sufficient to maintain Posts value and financial position .

  4. Post Strategic Choices Traditional market definitions no longer align to customer needs and limit creativity. Post need to define future ambition and road map

  5. TRUSTED PHYSICAL DIGITAL& MOBILE PLATFORMS OUTSOURCING SERVICES Business Communications Market Communications Logistics & Fulfilment Transactions & Payments DISTRIBUTION TRUSTED PHYSICAL DIGITAL & MOBILE PLATFORMS The Intermediary Opportunities The Post has to renew the intermediary role and create new revenue streams. It needs to add value both between and for the sender and receiver in an increasingly digital messaging environment. The key service drivers are trust, media management and address and identity management. Opportunities are identified in a number of categories • Mailer Business Processes • SCM,CRM,FPM • Receivers Processes • SCM,CRM,FPM

  6. Postal Intermediary: Transactional Communication The core of Postal revenues has been in B2C transactional communication . Pull based portal messaging system are an increasing threat to these communication flows. Innovation in these areas is core to revenue protection Integration Document Services Trust Services Message Management Message Distribution

  7. Identify Groups Build & Manage Data Create Campaigns Manage Multimedia Campaigns Produce Distribute Respond Postal Intermediary : Direct Marketing Post have both an opportunity and a requirement to drive direct mail .Critical factors will be data availability and management, media integration demonstrable campaign ROIs and simplifying campaign creation to increase use by application and customer group.

  8. Trusted Intermediary : e-Commerce Innovation : E-Commerce Providers – Services for Consumers E-Commerce Providers – Services for Merchants

  9. Information Management Government Services Voting Postal Intermediary : E- Government Government remains a major customer to the Postal sector. Building solutions to support digital Government Identification 9

  10. Posts - Solution Oriented Strategy Some Posts have made a strategic decision to develop integrated information logistics and logistic solutions focused on specific customer segments and business processes. Customer Segments Media Production Trade Services Public Service Fulfilment e Welfare , e Health, e Govt. Catalogue Sales and eCommerce Order - Cash Purchase - Pay Accounting & Finance Customer Processes CRM Marketing SCM Material Management Retail & Wholesale Logistics Print Media Distribution

  11. Postal Solutions: Examples Posts are now developing solution concepts more fully. • Customer Orientated • Distance Selling • Cycle Form Identification to Fulfilment and Response Management • Government • Voting • Archives • Workflow • Portals Process Orientated Document Processing • Print Management • Print • Archive • Scan • Database Management Administrative Flows • Invoice and Order • Payroll Management • Advoice • Online Billing Secure Messaging Environments • Portals • Preference Supply Chain Management • Branch and Customer Solutions using variety of 3PL tools • E-Commerce web platforms and fulfilment platforms • Small Business • Cycle Form Identification to Fulfilment and Response Management • Create the access and Infrastructure • Integrate with Core Administrative Packages • Build Direct SME Portal rich DM features • Build Stand alone Services • Integrate into packages

  12. Summary • Efficient core operating platform aligned to products and regulation critical but not sufficient for future growth • The Post has always been an intermediary linking business consumer citizens and governments in commerce and communication • The Trusted Intermediary • Concept builds and develops this historic role • A vision to communicate of future purpose to stakeholder • Creates a logical structure to define innovation opportunity • Customer and Market need focused • Rational model which encourages creativity around value chain and platform diversification and business process integration

  13. Thank you Questions……… Adrian King Strategia Group adrian.king@strategiagroup.net +44 7796 308618

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