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The LINk Service

The LINk Service. “Better Care Through a Stronger Voice”. Background. LINks are being set up all over the country Designed to give communities a stronger voice Replaces PPI Forums LINks will bring together local people and groups. The Role of a LINk.

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The LINk Service

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  1. The LINk Service “Better Care Through a Stronger Voice”

  2. Background • LINks are being set up all over the country • Designed to give communities a stronger voice • Replaces PPI Forums • LINks will bring together local people and groups

  3. The Role of a LINk • Support more people to get involved in shaping local care services • Actively canvas all sections of the community to gain views and experiences of services • Provide the community with a mechanism for monitoring and reviewing local care services • Let commissioners and others know what people have recommended to help improve services

  4. What does a Link do and what powers does it have? • Ask local people what they think of health and social care • Give people an opportunity to suggest ideas that may help improve services • Request information and receive a response within a specified timescale • Look into specific issues of concern, make recommendations and get answers • Visit premises/services to see what they do and gain views and experiences of service users • Refer matters to Overview and Scrutiny Committee

  5. Who Can Be Involved in LINks? • Anyone – • Carers, service users, community leaders, patients representatives Everyone’s views matter • Groups can also join – charities, faith groups, resident’s associations, youth councils, BME organisations Anyone who wants to make sure that the needs of their community are listened to

  6. What is Happening in Merton • MVSC appointed as host • Steering Group being established • Awareness Raising meetings taking place • Publicity being widely circulated

  7. Why get involved? • It is an opportunity to: • Raise your issues higher on the agenda of the statutory sector • Talk to those who make decisions about new or existing services • Join forces with others concerned about the same issues • Hold service providers to account on behalf of your clients/members

  8. What next? • Complete registration card • Questions, comments, issues

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