VOIP Phone Training ( VoiceOver IP) Sussex County Public Schools

1. VOIP Phone Training(VoiceOver IP)Sussex County Public Schools

2. Description of Phone • Display: • The Display area is where you will see your name & extension. • Line Buttons: • Use these buttons to select which line on the phone to use. Every user has anywhere from 2 to 6 lines. • Soft Keys: • These keys change their function according to what you are doing on the phone. Their function is identified in the LCD Display directly above the key. • Scroll: • Use this button to scroll between various menus, fields and screens. • Number Pad: • Use these buttons to dial phone numbers and enter passwords or PIN codes. • Features: • Use these buttons to access various menus and/or voicemail.

3. Phone Number Ranges • The number ranges for locations are as follows: • Sussex Administrative Offices (SBO) ------- 64xx, 10xx, 11xx • Sussex Garage & Maintenance ------- 1200 - 1204 • Sussex Central High ------- 4xxx • Sussex Central Middle ------- 3xxx • Chambliss Elementary ------- 21xx • Jackson Elementary ------- closed • Jefferson Elementary ------- 22xx

4. Using the Phone to “Call Out” • To make calls Outside the District, you must first dial the number 9 and then the rest of the phone number. • Note: Some phones may not be setup for, nor intended for outside calling. • For long distance a “1” is required as well.

5. Features:Ring Volume • A staff member can adjust the ring volume on a phone. • To change the ring volume, follow these steps: • Press the Volume button on the phone to the desired ring volume. • Press the Services button on the phone. • Press the Save Soft Key button on the phone. • This will change the ring volume for all future calls.

6. Features:Directories • There are four Directories on the phone. • Missed Calls • Received Calls • Placed Calls • Sussex County School Directory • The Missed, Received, and Placed Calls directories can be cleared, however the Corporate Directory can never be cleared by a staff member.

7. Features:Directories • The Corporate Directory lists all staff members in the District and their personal phone number. • To use the directory to find a personal phone number, follow these steps: • Press the Directories button on the phone. • Using the number pad, press the number 4 for Corporate Directory. • Using the number pad and the corresponding letters on the numbers, enter either a partial or full first name of the person you are looking for in the system. • Then press the Scroll button to go down to the next line. • Using the number pad and the corresponding letters on the numbers, enter either a partial or full last name of the person you are looking for in the system. • Then press the Search Soft Key button on the phone. • Your results will then be displayed and you can use the Scroll button to scroll through the names. • Once you have highlighted the name of the person you wish to call, you can pick up the handset of the phone. • The phone will automatically dial the number for you.

8. Features:Conversation Volume • To change the volume of the conversation you are having while on the phone, follow these steps: • Press the volume button on the phone to the desired volume level. • To save the volume level for all future calls, press the Save Soft Key button after you have reached the desired volume level.

9. Features:Call Transfer • To Transfer a call while on the phone, follow these steps: • Press the Trnsfr (Transfer) Soft Key. • Using the number pad on the phone, enter the 4 digit extension of the person to whom the call should be transferred. • Press the Trnsfr (Transfer) Soft Key again. • If you do not press the transfer key the second time, the phone call will not reach the intended person, instead you will be connected to the person whose extension you dialed.

10. Features: • Conference Calls • To make a Conference Call please follow these steps: • Call the first party involved in the conference call. • While on the line with the first party, press the More Soft Key button on the phone. • Then press the CONFRN Soft Key button on the phone. • You will then hear dial tone. • Dial the phone number of the second party involved in the conference call. • Once the second party is connected, press the CONFRN Soft Key button. • All three lines will now be connected and able to talk together.

11. Voicemail • Every staff member who has an Exchange e-mail account should have an associated Phone Number / Extension with Voicemail. • Voicemail is integrated into your e-mail. You can play, delete or save voicemail messages within Outlook. • Voicemail can be checked from any phone either in the District or not in the District.

12. Voicemail (Cont.) • To check your voicemail the first time while on District property please follow the directions below. • If your name and Phone Number are on the phone, press the Messages button on the phone. • You will be asked for your password. • Using the number pad on the phone, enter the password that you were given when you were given your Phone Number.(E-mail IT Dept. if you need this info) • Once you have entered the password, the system will walk you through changing your password to something personal and recording any greetings and then accessing your messages. • When done, you may hang up the phone. • You may continue to check your messages in the same manner as described above but make sure to use the new password you created during setup.

13. Basic Troubleshooting If your phone is connected to a network jack, but has nothing on the LCD Display: • Unhook and reattach the cables one-at-a-time – (Do Not “swap” them) • Please see your building level IT person (TLT) and have them submit an ITDirect request. • TLTs -Please include the Room Number, and the MAC Address of the Telephone. • The MAC address is a 12 digit number on the back, center, bottom of the phone. It starts with 00 or 000.