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Knowledge Management in Practice: A Case Study from Adult Social Care

Knowledge Management in Practice: A Case Study from Adult Social Care. Catherine Beverley Knowledge Manager Cumbria County Council. Outline. An interactive and practical session! What is knowledge management (KM)? An overview of KM in Adult Social Care in Cumbria Writing a KM strategy

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Knowledge Management in Practice: A Case Study from Adult Social Care

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  1. Knowledge Management in Practice: A Case Study from Adult Social Care Catherine Beverley Knowledge Manager Cumbria County Council

  2. Outline • An interactive and practical session! • What is knowledge management (KM)? • An overview of KM in Adult Social Care in Cumbria • Writing a KM strategy • Taking forward KM in your own organisation

  3. Exercise 1:What is knowledge management (KM)? ?

  4. What is KM? (2) • Information • Libraries • Evidence based/ informed practice • Research • Service evaluation • Performance improvement • Knowledge sharing • Learning organisation, etc.

  5. What is KM? (3) • “The creation and subsequent management of an environment which encourages knowledge to be created, shared, learnt, enhanced, organised and utilised for the benefit of the organisation and its customers.” (TFPL) • Its about getting the right information in the right format to the right employees at the right time …

  6. The KM section in Cumbria

  7. KM section activities and responsibilities • Management of the Directorate e-Library • Document control, including the 3Ps (policy statements, procedures and practice guidelines) • Essential and Supporting Information (EASI)

  8. KM section activities and responsibilities (2) • Access to library and information resources • Cumbria Social Care Specialist Library Collection @ Carlisle Public Library • Journal articles • Internet/ literature searches

  9. KM section activities and responsibilities (3) • Research and consultation support (e.g. questionnaire design help, Research Support Group, etc.) • Research governance • Research in Practice for Adults (RIPFA) Link Officer role

  10. KM section activities and responsibilities (4) • Annual service user survey • Knowledge and Interest Database (KID) • Good practice database • In the Know, weekly KM bulletin

  11. Exercise 2: What KM initiatives currently exist in your organisation?

  12. KM strategies • Why bother? • To establish top level management support for KM (‘commitment’) • To develop a reflective learning culture (‘culture’) • To facilitate access to the ‘knowledge’ base (‘content’) • To provide employees with the skills to find, share, evaluate and organise knowledge, as well as undertake research (‘skills’) • To ensure the appropriate infrastructure is in place to support KM (‘infrastructure’)

  13. Cumbria’s ASC KM strategies • 2006/7 Adult Social Care and Children’s Services KM Strategy • 2007-2010 Adult Social Care KM Strategy - http://www.cumbria.gov.uk/eLibrary/Content/Internet/327/3877791438.pdf • 2007-2010 Adult Social Care Research Strategy • Plans for a joint county-wide health and social care KM strategy

  14. Cumbria’s ASC KM strategy (2) • Introduction from Corporate Director • What is the KM strategy trying to achieve? • What are our values? • What is our vision? • How will we address KM issues? • What does this mean for employees in the ASC Directorate? • How will we achieve these outcomes? (including a detailed action plan) • How will we measure progress?

  15. Exercise 3: What should be the major KM priorities for your organisation?

  16. Exercise 4: So what …? As a result of attending this workshop, how are you going to take forward KM in your own organisation?

  17. Key references & resources • Cooke, R. (2004) Surrey and Sussex NHS Healthcare NHS Trust Knowledge Management Strategy. • Care Services Improvement Partnership (CSIP) KM site: • http://www.csip.org.uk/supporting-delivery/communications-and-knowledge-services/knowledge-management.html • Research in Practice for Adults: • http://www.ripfa.org.uk/ • SCIE KM resources: • http://www.scie.org.uk/publications/knowledge.asp • http://www.scie.org.uk/publications/km.asp

  18. KM section contact details Knowledge Management Section Adult Social Care Directorate Cumbria County Council Civic Centre, Rickergate Carlisle CA3 8QG Tel: 01228 607112 or 227113 Email: knowledge.management@cumbriacc.gov.uk http://www.intouch.ccc/adultsocialcare/knowledgemanagement/

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