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Innovative Approaches to Problem Solving Andy Fielding, Costain Victoria Yates, Costain

Innovative Approaches to Problem Solving Andy Fielding, Costain Victoria Yates, Costain. Introduction. 4 oz. 3 oz. 8 oz. We cannot solve our problems with the same thinking we used when we created them! Albert Einstein. Do you have a problem?. Lean Construction School

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Innovative Approaches to Problem Solving Andy Fielding, Costain Victoria Yates, Costain

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  1. Innovative Approaches to Problem SolvingAndy Fielding, Costain Victoria Yates, Costain

  2. Introduction 4 oz 3 oz 8 oz

  3. We cannot solve our problems with the same thinking we used when we created them! Albert Einstein

  4. Do you have a problem?

  5. Lean Construction School Problem Solving Module https://www.supplychainschool.co.uk/uk/lean/construction/topics/problem-solving.aspx?

  6. Lean Construction School 6 step problem solving process • Identify the problem • Analyse the problem • Develop the solution • Implement a solution • Evaluate the solution • Standardise the solution 7 Steps? 8 Steps?

  7. Lean Construction School How to solve a problem in 4 steps (IDEA) • Identify the problem • Develop the solution • Execute the solution • Asses the results https://youtu.be/QOjTJAFyNrU

  8. Lean Construction School Practical problem solving with lean • Grasp the situation • Containment • Breakdown the problem • Point of Occurrence • Cause and Effect Analysis • Root Cause • Countermeasure • Follow up check • Standardise

  9. Lean Construction School Problem solving techniques https://www.supplychainschool.co.uk/data/download_tracker.ashx?ID=5256&url=/uk/lean/construction/topics/problem-solving/how-can-we-help.aspx?

  10. Defining the problem • Context • Technical • People • Time • ?

  11. Many a problem stated is a problem solved. • Context • Technical • People • Time • ?

  12. Asking Why • Context • Technical • People • Time • ?

  13. Issue and Actions Log • Clearly define the issue? • Clear identify the problem? • Show the owner? • Is timely?

  14. What bugs you? • When issues arise articulate what bugs you • Define the bug as a problem • Ask why • Ask why • Ask why

  15. Is an opportunity a problem? • What, When, Where? • Why? • How?

  16. Brainstorming • Creates many solutions • Can be diverse • Do the solutions identified solve the problem? • Does brainstorming limit you

  17. Lean Methods • Concern Cause Countermeasure • Plan Do Check Act • DMAICT (Define, Measure, Analyse, Improve, Control, Transfer) • Five Whys • Root Cause Analysis • SIPOC

  18. The way we see the problem • https://www.youtube.com/watch?v=vg936IW9i7Q

  19. Assumption Awareness • Do we take things for granted? • Do we challenge the information we are given? • Do we challenge the validity? • Do we understand the conditions we are given? • Is the context, technical, people, time appropriate? • Who is responsible? https://www.youtube.com/watch?v=HZQ2GEhoWYs ASS U ME

  20. Critical Thinking Video https://www.youtube.com/watch?v=HnJ1bqXUnIM

  21. Critical Thinking • Judging the obvious • Is it obvious or unobvious? • Trusting the obvious • Being Critical • Blink, Think Fast or Slow? Video https://www.youtube.com/watch?v=dItUGF8GdTw

  22. Inside or Outside the box • Is the solution contained within the problem? • Why use outside the box thinking? • Visualise the outcome

  23. The Innovators DNA Concepts • Observing • Questioning • Associating • Networking • Experimenting

  24. Systematic Inventive Thinking • Cognitive Fixedness • Creative Thinking • Convergent Thinking • Divergent Thinking

  25. Systematic Inventive Thinking • Divergent Thinking • Intuitive • Subjective • Emotional • Imaginative • Impulsive • Holistic • Free Wheeling • Qualitive • Convergent Thinking • Logical • Objective • Intellectual • Realistic • Planned • Discriminative • Structured • Quantities

  26. Systematic Inventive Thinking is focused

  27. Triz • 1946 • Genrich Altshuller • Studied 300k Patents • Solutions to problems are repeated • Research to understand then developed • Theory of Inventive Problem Solving

  28. TRIZ • The ideality of a system, focus on the solutions not the problem

  29. TRIZ • Physical contradictions

  30. TRIZ • Technical contradictions Something gets better but something else gets worse egstronger but heavier • Physical contradictions The object has contradictory requirements A pen tip should be sharp to draw fine lines, but blunt to avoid tearing paper

  31. TRIZ • Technical contradictions 39 technical contradictions • Physical contradictions 4 principle types, super system, subsystem, space and time

  32. TRIZ • 40 Inventive Principles The Contradiction Matrix

  33. TRIZ • 9 box principle https://www.slideshare.net/ybaronov/triz-overview-yaroslav?qid=687db6e5-2210-449d-9e95-2a8f6332ba11&v=&b=&from_search=9

  34. TRIZ • Trends of evolution • Increasing ideality • S-Curves, recurring pattern • Increasing segmentation & use of fields • Simplicity - complexity - simplicity • Increasing dynamism & controllability • Matching and Mismatching • Non-Uniform evolution of parts • Less human Involvement

  35. TRIZ • Idea generation to chosen solution • Brainstorm in separate groups • Choose appropriate solution(s) in separate groups • Score - benefits, costs, harms • Choose best solution from chart

  36. If only I had the right question? – Albert Einstein • Any questions • Many Thanks for Listening andrew.fielding@costain.com Tel:- 07717838914

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