Orientation Presentation to Randolph-Macon College Working Students

1. Orientation Presentation to Randolph-Macon CollegeWorking Students Fall Semester 2012 The EDGE Center for Personal and Career Development

2. R-MC Edge Definition of Work Readiness Skills We Welcome You as a Working Student of Randolph-Macon College. Your work here is about money and experience. We are going to talk about money first.

3. The Payroll Issues 2012

4. Payroll Issues 2012 • You are responsible for turning in your timesheet on time • Timesheet drop-off boxes are located in the Library and the Financial Aid Office • There are blue, yellow and pink timesheets depending upon the funding of your Student Work: Federal, College or Special Line • Timesheets received after 4 p.m. on due date will be held over to next month’s payroll • Paychecks are not automatically applied to tuition

5. Payroll Issues 2012 • Only 20 hours per week allowed • You may work for more than one Department • Increases for Working Students pay is not determined by your supervisor but by the Student Employee Committee • You will be evaluated at end of each semester of the 2012-2013 Academic Year • Problems with your pay? See your supervisor first, then see Ms. Raines in Financial Aid in Thomas Branch Hall billieraines@rmc.edu

7. Payroll Issues 2012 • Timesheets must be legible and signed in ink by student and supervisor • Do not use your nickname; use your student ID name on the Timesheet • Identify your department and official job title • Round off to the nearest quarter hour and double check your hourly total – inaccurate timesheets create delays in reimbursement for you • Paychecks/Paystubs can be picked up at the Business Office • Direct Deposited is highly recommended

8. What We Know about Success Employers want real-world experience and recognize these as relevant choices of student work on campus: • Campus Tour Guides • IT Support • Social Media Consultants • Food Services • Tutors • Alumni Affairs • Marketing& Branding • Career Development • Book Store • Ambassadors • Library Campus Tour Guide • Athletics Julianne Harrington ‘14

9. What We Know about Success Research indicates that “people skills” are more important for advancement in the working world than technical skills. You can be taught the technical knowledge. You need to come to the job knowing customer service excellence rules. “Excellence is to do a common thing in an uncommon way.” ~ Booker T. Washington

10. What We Know About Success In the same way we wouldn’t put an athlete on the field without conditioning, we want to put you into the career field of your choice well-conditioned! • Understands that there is an expected uniform • No attacking players in the same uniform: team player • Understands the rules of the game and respects them • Doing what you say you are going to do when you say you are going to do it • Believes that there are times when what is best for “me” may not be best for the team’s success • Learns from mistakes and successes

11. What We Know About Success Communication is Key The impact of : Words :20% Voice Tone: 35% Body Language 45% “It’s not what you said, it’s how you said it….” ~Someone’s Mother

12. What We Know about Success Body Language • Eye Contact • Handshake and introductions if appropriate • Posture • Facial Expressions: Smiling is contagious • Gestures • Personal Space

13. What We Know about Success R-MC Expectations for being in the Public Eye as a Working Student “How things look on the outside of us depends on how things are on the inside of us.” Henry Ward Beecher • No frayed or holes in jeans • No short shorts • No flip flops • No see thru blouses or shirt • No low cut blouses • No sleeveless t-shirts • No inappropriate language or pictures on clothing “If I can see down it, up it or through it – it isn’t appropriate work wear.” ~Linda Carne, The EDGE

14. What We Know about Success Customer Service Excellence is the most important aspect of job performance! Work to exceed expectations. Who is the customer at R-MC? Anyone that you come in contact with: faculty, staff, parents, other students, visitors, vendors and community members or neighbors

15. What We Know about Success Customer Service Complaints Mean R-MC Reputation is at stake: VELCRO THEORY* • The customer is not always right – but what is to be gained by proving them wrong? • Don’t respond with: “That is not my job ” or “I don’t know” to angry or impatient customers • You may not be able to solve a problem but you can be SALVE to a problem. Be a band aid. *If you bump into problem, you own it. It is “ velcroed” to you until resolved

16. What We Know about Success USE THE EDGE • 7 out of 10 job applicants who are not interviewed by employers NEVER used Career Development resources on their campus – they were not in “condition” • Employers want a candidate to have the ability to tell their story articulately. Muscle memory is developed with practice.

17. What We Know about Success EDGE Resources Career Beam 4 Current Students: Register • Self Assessment • Resume Guidance and Upload • Industry 5-year trends • Salary Wizard and location information • Interview practice and videos

18. What We Know about Success EDGE Resources TheEDGE4 Yellow Jackets: Register • Internships: Paid, Unpaid and Academic • Career Opportunities • Apprenticeships • Volunteer and Mentoring Opportunities

19. What We Know about Success Use The EDGE to Network! Attend 2 Events and your are eligible for business cards! Paul France, Sr. Vice President MeadWestvaco with R-MC Students May 2012 Macon Connections Alumni Event

20. What We Know about Success • Internships are the link to successful employment with a minimum of three internships during your R-MC course of study • Explore and Experiment with career possibilities with internships during J-Term and summer