Talking face to face

1. Talking face to face The most luxury hotel Useful phrases and expressions Important words Dialogues Oral practice Put in use

2. Do you know where is the most luxury Hotel is in the world? This is the most luxury hotel in the world which name is Burj Al Arab Hotel.

3. Let’s look at more photos about the Burj Al Arab Hotel . Burj Al Arab is part of The Jumeirah Beach Resort, situated 17km south of the city of Dubai. Soaring 321 meters, Burj Al Arab towers above the renowned Jumeirah Beach Hotel and Wild Wadi Water Park.

4. From the top, we can it looks like a sail. This unique billowing sail-sharp -ed building stands proudly on a man-made island some 280 meters off shore, linked to the mainland by a slender, gently curving causeway.

5. Burj Al Arab comprises 202 deluxe suites: a highly personalized service for every traveler, enhanced by private reception desks on every floor, in-suite check-in and a brigade of exclusive butlers. All the suites are equipped with the latest technology, laptop computers and Internet access.

6. Someday, If you have the chance to stay at the most luxury hotel, unfortunately you don’t know how to make a reservation. Then , will you give up the unusual opportunity?

7. Practice the patterns and expressions for making reservation Can you recite? How to ask help in a hotel? Q: what can I do for you? May I help you? R: I’d like to make a reservation, please. I’d like to reserve a single room for one night.

8. Q: What kinds of room do you want/like? R: I would like a single room with bath (a balcony, a good view). Q: How long do you intend/ want to stay here? R: I would like to stay here for two nights.

9. Q: Could we book two double rooms for this weekend? R: We have a double room with bath available. Q: May I reserve a suite on the third floor till Friday? R: We have a single room with a good view for you.

10. Q: Are there any rooms available tonight? Q: Have you got any vacant rooms? R: Sorry, we don’t have such a room with a balcony/bath. R: I am sorry, sir. All our rooms are fully engaged.

11. How to ask the price for each room? Q: What is the price of the single room? What is the room rate per night? What is the daily price here? Is breakfast included? Does the charge include everything? R: Fifty dollars a night. Including breakfast. The charge includes only the bed and breakfast.

12. Q: Do I need to send you the deposit? R: You must leave a deposit of $30. Q: How would you like to pay, in cash or by credit card? R: Of course, we accept traveler’s card. We would like to pay by credit card.

13. How to ask some additional requirements? Q: Can I have supper here? R: You can have supper here. The dining room is open until midnight. Q: When shall I check out? What is the check-out time? R: You may check out before 12:00 p.m.

14. How to make a reservation? Q: How long do you intend/ want to stay here? R: I would like to stay here for two nights. Q: Could we book two double rooms for this weekend? R: We have a double room with bath available.

15. Q: Are there any rooms available tonight ? Q: Have you got any vacant rooms? R: Sorry, we don’t have such a room with a balcony/bath… R: I am sorry, sir. All our rooms are fully engaged/occupied.

16. Some relative forms of the words and phrases about Unit 4 Learn it by heart! 1. employee: n 雇主—employer: n 雇员 2. newly: adv.新近，最近 —new: adj. 3. unattended: adj.没人照顾的 un- 形容词否定意义前缀 attend: v 参加,出席 4. check in:（登记）入住 –check out：结账 5. registration: n 注册 v register

17. 6. cash: n 现金 check: n 支票 credit card: n 信用卡 7. confirm: v 确认，证实 confirmation : n 8. under control 控制---- out of control 失去控制 9. accommodate: v 提供住宿 accommodation：n 10. additional: adj.额外地 addition: n 11. canned: adj. 罐装的 can: n 12. carrier：n （信息记录）载体 carry

18. 13. continental: adj. 欧式的，清淡的 continent: n 14. emergency: n 紧急情况 emerge 15. entrance: n 入口 enter: v 进入 16. inconvenience: n 不便 convenient in: 形容词否定意义前缀 17. international: adj.国际的 inter-: 前缀 周际的 18. lack: n&v 缺乏，没有 19. commitment : n 使用，承诺 commit : v 承诺 使命

19. Hotel Ads Hotels usually advertise in newspaper to attract guests. Now look at the following advertisements and practice two short dialogues related to them. Sample 1 Holiday Hotel Guest Services Guide Fax (801) 359-2859    Reservations 800-466-8356   ※ 109 Rooms ※ Newly Renovated (重新装修) ※ Free Local Calls ※ Free Breakfast ※ Outdoor Pool ※ Ski Area Nearby ※ Non-smoking Rooms ※ Children Stay Free ※ Coffee Available from 6:00 a.m. to 10:00 a.m. ※ Office is Open 24 Hours

20. Follow the sample I Would Like to Book a Double Room Receptionist: Holiday Hotel. Reception. May I help you? Guest: Yes. I would like to book a double room for my family. Receptionist: All right. For which dates, please? Guest: Next weekend. That is for May 18th and 19th. Receptionist: Let me check if we have a room available then. Oh, yes, we do. Guest: Good. I would like to have a non-smoking room. Receptionist: There are many non-smoking rooms available in our hotel. May I have your name, please? Guest: Charles Wilson. By the way, do you have any golf course? Receptionist: Sorry, but we have a swimming pool, and we provide some other services. Guest: That’s fine. Shall I send you a deposit? Receptionist: No, you don’t have to, you may pay on arrival.

21. Village Green Inn ◎Please leave key in room when checking out.◎All jewelry (首饰) and other valuables must be checked at the reception; otherwise, the proprietor(业主) will not be responsible for any loss.◎Kindly report any inattention (怠慢) on the part of any employee to the management. Information for guests in Room 125:1person per day$502personsper day$653personsper day$704personsper day$75◎Please do not leave pets unattended in rooms.◎Check-out time: 11:00 a.m.

22. Follow the sample I Have a Reservation with You Receptionist: Good morning! Welcome to Village Green Inn. What can I do for you? Guest: I have a reservation with you. Receptionist: May I have your name, please? Guest: Tom Addison. Receptionist: Yes, Mr. Addison. May I have a look at your passport, please? Guest: OK, here you are. Receptionist: Would you please fill out the registration form? Guest: All right. What’s the rate for one person per night? Receptionist: $69. Guest: Do you accept traveler’s checks? Receptionist: Sure. Here is the key card to Room 4312. The bell-man will show you the way. Guest: Thanks. I will be leaving tomorrow. When shall I check out? Receptionist: Any time before 11:00 a.m. Guest: All right. I’ll remember that.

23. Oral Practice

24. Open your mouth! Task 1 Look at the hotel advertisement on P55. Then ask your partner some details about the advertisement. Task 3 You want to check into a hotel for which you have already made a reservation. Task 4 You come to a hotel and ask for a single room with a good view. Task 2 You are leaving for Holiday Hotel tomorrow. Make a reservation at a hotel there by telephone.

25. Put in use

26. You: I’d like to book a single room with shower for my friends, Mr. George Smith. Receptionist: All right. On which , please. You: On the 20th of this month. Receptionist: How long will he be? You: I’m not quite sure, but it could be about. Receptionist: Then we can confirmfrom the 20th to the 27th. You: Fine. How much do youfor a single room with breakfast? Receptionist: For a single room for one night, thewould be 380 yuan. You: Shall I leave a? Receptionist: No, but remember to confirm ityour friend come. You: All right. day staying a week a room charge hotel cost deposit before

27. I have a reservation with you. Receptionist: Good morning! Welcome to Village Inn. What can I do for you? You: ( )(我在这儿预订了一个房间) Receptionist: May I have your name, please? You: I’m Tom Addison. Receptionist: Yes, Mr. Addison. You’re made a reservation for one single room. () (我可以看一下您的护照吗?) You: Here you are. Receptionist: () (请您填一下这张登记表好吗?) You: Here it is. Is it all right? Receptionist: Yes, thanks. () （这是5012房的钥匙卡） You: Can I go to my room now? Receptionist: Sure, () （接待员会给您带路的） You: Thanks. May I have a look at your passport? Would you please fill out the registration form? Here is the key to Room 5012 and the key card. The bell-man will show you the way.

28. Thank you!