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Delivering Training Based Upon SkillMap TM Assessment Results

Delivering Training Based Upon SkillMap TM Assessment Results. Webcast Agenda. Interpreting Skillmap TM assessment results Individual Aggregate group results Relevant principals of adult learning Training resources available in the Facilitator Guides PowerPoint presentations

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Delivering Training Based Upon SkillMap TM Assessment Results

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  1. Delivering TrainingBased UponSkillMapTM Assessment Results

  2. Webcast Agenda • Interpreting SkillmapTMassessment results • Individual • Aggregate group results • Relevant principals of adult learning • Training resources available in the Facilitator Guides • PowerPoint presentations • Reproducible handout masters • Homework and quiz questions • Structuring a workshop • Discussing training workshop options with clients • Blended learning solutions • Targeted to individual and group needs For each assessment skill category No one else is doing this

  3. Interpreting SkillMapTM Results

  4. Interpreting SkillMapTM Results • Not every skill category is equally important for every organization. • Work with the client to understand their job requirements for CSRs. • Describe each skill category to the client and ask them to determine priorities. • Scores are not absolute (i.e. a score of 80 isn’t necessarily good or bad).

  5. Interpreting SkillMapTM Results

  6. Interpreting SkillMapTM Results • You must understand the details of a client organization’s selling cycle. • Some skill categories may not be relevant, but the assessment results for those categories can still be informative. • Describe every relevant skill category to the client. • PSS interpretation is typically a deep, lengthy dialogue with the client organization.

  7. Interpreting SkillMapTM Results

  8. Interpreting SkillMapTM Results

  9. Interpreting SkillMapTM Results • Scores below the mid-zone are an indication of significant productivity deficit in that skill category

  10. Key Principals of Adult Learning • Adults are just-in-time learners • Adults are practical learners • Adults are not empty vessels • Adults are the real experts on themselves

  11. Key Principals of Adult Learning • Help me INTEGRATE new skills and information into what I already know, and what I already do well. • I don’t want theory. I want new knowledge and skills that will truly help me be a better: • Employee • Spouse • Parent • I know me better than you know me. • I an most motivated to learn it just before I really need to use it.

  12. Facilitation and Coaching Guides • Training resources available in the Facilitator Guides: • Workshop script • PowerPoint presentations • Reproducible handout masters • Homework and quiz questions • Affiliates CAN resell to clients • Affiliates CAN combine resources from different skill categories • Affiliates CAN integrate training resources with their own content, materials, etc. • Affiliates also have access to all e-learning courses through SkillSource University For each assessment skill category http://www.frontlinelearning.com/PSS_Facilitator_Guide.htm

  13. CSS E-learning Courses (audio CD also available)

  14. PSS E-learning Courses (audio CD also available)

  15. PSS E-learning Courses (audio CD also available)

  16. WPS E-learning Courses (audio CD also available) Coming Soon (iPad compatible!)

  17. Affiliate (wholesale) Pricing

  18. Training Events vs. Learning Models

  19. Blended Learning Solutions • Webcast • Participant Survey • Workshop • Workshop • Workshop Individual report and development guide and/or and/or and/or and/or and/or and/or • E-learning • Metrics tracked • E-learning • Manager certifies competency • Webcast • E-learning • Aggregate group report and/or and/or and/or and/or • E-learning courses complete • Audio CD • E-learning • Audio CD

  20. Jostens Example • Audio CD • Each sales rep assigned 3 skill categories based on assessment results • 3 pre-learning Webcasts for each rep • Participant Survey • 20 sales managers each assigned 1 skill category to facilitate • Audio CDs used for TTT • 20 Workshops delivered by 20 sales managers concurrently • Delivered 3 times in rotating breakout sessions Individual report and development guide and and • Metrics tracked • Manager certifies competency • Aggregate group report and • Practice Workshop

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