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Mail Home

Mail Home. Munira Manasawala NetWorker 7.3 TOI. July 19, 2005. Agenda. Overview Architecture Functional Description Immediate Mail Home Alerts Mail Home Events NSR Resource Modifications Notification Resource Modifications. Overview. Targeted for EDM converted Premier customers

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Mail Home

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  1. Mail Home Munira Manasawala NetWorker 7.3TOI July 19, 2005

  2. Agenda • Overview • Architecture • Functional Description • Immediate Mail Home Alerts • Mail Home Events • NSR Resource Modifications • Notification Resource Modifications

  3. Overview • Targeted for EDM converted Premier customers • Forwards critical alerts to Legato/EMC support via email • Assist in the transition of EDM customers to NetWorker • Helps Legato support be more proactive and assist in identifying critical events • Not available in evaluation mode

  4. NetWorker Client/ Storage Node NetWorker Server NW Application nsrd RPC event sent to nsrd Architecture • Uses existing event notification architecture • Pre-configured notification resources monitor and email critical events to customer support • All mail home notifications are initially disabled and need to be manually enabled Mail Home Email

  5. Functional Description • Feature not enabled via Enterprise Enabler • Requires a Mail Home enabler • Email alerts are configured to be sent out immediately (Immediate Alerts) • Email subject line • MH – NW <Company Name> <Site-Id> • Company name truncated to 32 characters • Email contents • Company name, Site-Id, Phone number, Email address • Description of event • Email recipients • Legato/EMC support • Customer’s NetWorker administrator • Additional recipients specified by customer

  6. Immediate Mail Home Alerts • Alert created and emailed when an event occurs. • After sending the alert the notification for this event is disabled. • Avoid multiple alerts for same event • Notification needs to be manually re-enabled • Customer must re-enable notification, or no further detection/notification can occur

  7. Immediate Alert Email

  8. Mail Home Events • Resource file corruption • Bootstrap backup failure • Unsatisfied mount media request • Backup device(s) that were automatically disabled • Core NetWorker daemons not running (nsrindexd/nsrmmdbd)

  9. NSR (Server) Resource Modifications • Support email address • Specifies customer support email address for mail home emails • Read-Write • Initially set to support@legato.com • Site Id • Identifies the NetWorker server at customer sites • Required to enable mail home notifications • Read-Write

  10. Notification Resource Modifications • Mail Home • Identifies Mail Home Notifications • Read-Only, Hidden, Values Yes/No • Enabled • Used to Enable/Disable Notifications • Read-Write, Values Yes/No • Additional Email Recipients • Specifies additional recipients for Mail Home emails • Read-Write • Immediate • Not supported in this release • Read-Only, Hidden • Mail Home Day • Not supported in this release • Read-Only, Hidden • Pending Event Information • Not supported in this release • Read-Only, Hidden

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