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Introduction. Fast-growing occupation Generalist Someone trained in all departments of the facility. Medical assistant Graduate of accredited institution Multitasking skills.
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Introduction • Fast-growing occupation • Generalist • Someone trained in all departments of the facility • Medical assistant • Graduate of accredited institution • Multitasking skills A multitasking professional is someone who is able to work in the administrative area, the clinical areas, and the financial areas.
WELCOME TO HS210 • Course Documents • Discussion Board Requirements • Seminar (FLEX) • Exams • Unit 3 • Unit 6 • Unit 9 • Assignments • Unit 3– phone assignment • Unit 5 • Unit 7 • Unit 9
Growth of the MA Profession • According to U.S. Department of Labor - Bureau of Statistics, medical assistants held 365,000 jobs in 2002. • 60% in physicians’ offices • 14 % in hospitals • 10% in nursing homes and offices of other health-care practitioners • Remainder in outpatient care centers, laboratories, and other health-care-related services
Knowledge Base Needed • Administrative and clinical skills • Patient insurance product knowledge • Compliance (OSHA, CLIA and HIPAA)
Knowledge Base Needed (cont.) • Providing exceptional customer service • Practice management • Current patient treatments and education
American Association of Medical Assistants (AAMA) National Organization Purpose: To raise the standard of medical assisting to a more professional level AMERICAN ASSOCIATIONOF MEDICAL ASSISTANTS20 N. WACKER DR., Ste. 1575CHICAGO, IL 60606(312) 899-1500 http://www.aama-ntl.org/
AAMA • Publications • Accreditation • Certification • Recertification • Continuing education • Legislative monitoring • Member discounts • Group insurance • Annual national convention • Networking opportunities Serves the needs of medical assistants by providing:
AAMA Code of Ethics • The Code of Ethics of AAMA sets forth principles of ethical and moral conduct as they relate to the medical profession and the particular practice of Medical Assisting. • Members of AAMA are dedicated to the conscientious pursuit of their profession.
Importance of Credentialing • Malpractice • Having credentialed personnel or staff will lessen the likelihood of legal challenges of the quality of care • Managed Care Organizations (MCO) • Place great importance in credentials for employees.
Certified Medical Assistant • CMA credential is awarded by the Certifying Board of the AAMA • Certification examination evaluates mastery of medical assisting competencies • Recertify every 5 years • Continuing education
Registered Medical Assistant • Credential is given by American Medical Technologists (AMT) • Certification exam • Educational and experiential requirements • High school graduate or acceptable equivalent • Graduate from accredited program • Pass the AMT exam
RMA/CMA Examinations • General medical knowledge • Terminology • Anatomy and physiology • Behavioral science • Medical law • Ethics hematology GERD CBC intradermal hypertension
Medical Assistant Associations • Set standards for quality and performance in the profession • Define tasks and functions for an occupation • Provide opportunities for member networking • Further the profession and assist members to achieve career goals
Member Benefits • AAMA (CMA) • Professional publications • Educational opportunities • Group insurance • Legal information • Networking • Legislative monitoring • AMT (RMA) • Professional publications • AMT Institute for Education • Educational opportunities • Group insurance • Legal representation • Networking • Student membership
Administrative knowledge Medical record management Collections Insurance processing HIPAA Clinical knowledge Exam room techniques Medication preparation and administration Pharmacology Specimen collections RMA/CMA Examinations
Accreditation • The process by which programs are officially authorized • Two recognized entities for accrediting MA programs • CAAHEP • ABHES • Accreditation ensures that the program meets nationally accepted standards
Accredited Programs • Greater career options • Completion of a program that meets national standards • Provides recognition of your education by professional peers • Makes you eligible for registration
Externships • Obtain practical work experience • Duties will be planned to meet your program’s requirements • Offers you the opportunity to acquire a good reference
National Healthcare Association • Certification exams for other health-care occupations, such as phlebotomy and ECG technician • Continuing education • Program development • Education, career advancement, and networking services for members • Registry of certified professionals
Multiskill Training • Reduces health care costs • Personnel are cross-trained for more than one position • Expands your career opportunities • Office manager • Certified Office Laboratory Technician • Medical lab technician • ECG technician • Medical biller • Hospital admission coordinator
Daily Duties of MAs – Entry Level • Administrative, laboratory, and clinical duties are all part of the duties of a medical assistant • Administrative • Greeting patients • Handling correspondence • Scheduling appointments • Answering telephone • Creating and maintaining patient medical records
Daily Duties of MAs: Entry Level • Laboratory • Performing tests such as a urine pregnancy test on the premises • Collecting, preparing, and transmitting laboratory specimens • Teaching patients to collect specimens • Clinical • Assisting the doctor during examination • Asepsis and infection control • Giving medications • Performing ECGs • Explaining treatments to patients
Other Duties • Advanced • Clinical • Initiating an IV and administering medication • Reporting test results • Acting as a patient advocate • Laboratory • Performing as an OSHA compliance officer • Performing more complex testing • Specialization
Personal Qualifications • Critical thinking skills • Attention to detail • Empathy • Willingness to learn • Flexibility • Self-motivation • Professionalism
Appearance • Uniform clean and pressed • Shoes comfortable, clean, and white • Hairstyle clean and pulled back • Nails short, pale color • Avoid acrylic nails • Minimal jewelry
Attitude • Positive and caring • Respond to criticism as a learning experience • Take direction from authority without question • Function as a vital member of a medical team
Change Your Attitude • If you can answer “yes” to any of these questions • Do I have repeated conflicts with people? • Have I had a conflict at work that has resulted in termination? • Do I have conflicts with authority figures? • Do people make comments about my attitude?
Integrity and Honesty • Everything you do and every task you complete should be performed with a goal of excellence. • Integrity and honesty are key in providing superior customer service to your patients. • Your office staff and physician must be able to trust you and the decisions you make.
Other Attributes • Diplomacy • Proper judgment • Communication skills • Remaining calm in a crisis • Ethical behavior
Working As a Team Member • Team dynamics • Assist each other with required duties • Avoid interpersonal conflict with team members • Perform extra responsibilities without questioning or complaining • Be considerate of other team members’ duties and responsibilities
AAMA Role Delineation Study • Areas of competence for entry-level medical assistants • Includes Delineation Chart found in Appendix 1 • Provides the basis for medical assisting education and evaluation • Three areas • Administrative • Clinical • General
Scope of Practice • Regulated by • Profession’s scope of practice (AAMA) • Your training • State of practice • The policies of the organization or facility where you practice
In Summary Medical Assistant Training on-the-job versus training programs Skills and duties according to AAMA Role Delineation Chart Stay abreast of changes in technology, procedures, and regulations
End of Chapter 1 Participating in any aspect of healing is an awe-inspiring experience. — Carol Jackson, The Healer’s Art