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Technical Support Services (TSS) and Customer Support Center (CSC)

Technical Support Services (TSS) and Customer Support Center (CSC). Key Messages. Technical Support Services (TSS) Role GC Quote GC Questions GC.TSS@EMERSON.COM Customer Support Center (CSC) Role Spare Part Quotes Status on Delivery Purchase Order Submittal GC.CSC@EMERSON.COM.

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Technical Support Services (TSS) and Customer Support Center (CSC)

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  1. Technical Support Services (TSS) and Customer Support Center (CSC)

  2. Key Messages • Technical Support Services (TSS) Role • GC Quote • GC Questions • GC.TSS@EMERSON.COM • Customer Support Center (CSC) Role • Spare Part Quotes • Status on Delivery • Purchase Order Submittal • GC.CSC@EMERSON.COM

  3. GC Technical Support Services (TSS) ORG CHART

  4. Technical Support Services (TSS) CONTACT INFO Mike Tanniru- Director Americas Projects and Services (713-827-3837) Jorge Leal – Manager, Technical Support Services (713-827-4350) John Martin – Application Support Specialist (713-827-4101) Inside Sales (Quotes) – All US Bryn Balliet – Application Support Specialist (713-827-3823) Inside Sales (Quotes) – All US • GC General Support Number: 713-827- 6380; 1-866-GCCENTE(R) • GC General E-mail for (GC RFQ): GC.TSS@EMERSON.COM • GC FAX Number : 713-827-3865

  5. GC Customer Support Center (CSC) ORG CHART

  6. Customer Support Center (CSC) CONTACT INFO Kim Dunn- Director of Customer Support (949-757-8545) Travis Andrews – Supervisor, Customer Support (713-827-5119) Linda Fields – Inside Sales Specialist (713-827-5092) Order Management – All US except Texas & Louisiana Alicia Roberts – Customer Service Rep II (713-827-3882) Order Management – Texas & Louisiana Gloria Alvarado– Administrative Aide - (713-827-4119) GC General Support Number: 713-827-6380; 1-866-GCCENTE(R) - Call received and forwarded to appropriate support person • GC General E-mail:GC.CSC@EMERSON.COM • GC FAX Number : 713-827-3865

  7. GC Quote Process Process : RFQ/ ADS Quote Clarification Negotiation Order Entry Lead: CSC Support: Sales Lead: Sales Support: TSS Lead: TSS Support: Sales Lead: Sales Support: TSS Lead: Sales Support: CSC Note 1: Sales completes Application data sheet (ADS), TSS will advise if critical ADS info is missing. Sales to gather required info from the customer. Note 2 Lead group is responsible for each stage. Support person should be included in all the communications and act as back up for the lead person in his /her absence. Note 3: Sales should be involved in each stage and should direct customer to the right lead person during each stage.

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