After The Purchase Of The Goods By The Distributor Or A Wholesaler From The Company

1. After The Purchase Of The Goods By The Distributor Or A Wholesaler From The Company ProtectionOf The Goods Becomes His Responsibility.

2. “Men Need Houses. Goods Need Warehouses. Both Are Essential For The Progress And Survival Of Mankind”

3. Warehouse A Warehouse is a commercial building for storage of Goods . • Used by • Manufacturers • Importers • Exporters • Wholesalers • Transport businesses • Customs etc They are very large plain buildings or sheds specially located In the industrial areas of cities and towns.

4. Equipped with Cranes & lifts

5. REASONS FOR WAREHOUSING • To support the company’s customer service policy. • If the service policy says that items would be delivered to the major customers twice a week, the stocks have to be kept in a warehouse close to the customer location. • To maintain a source of supply without interruptions. • Safety stocks have to be stored closer to the market. • To achieve production economies in terms of set-up times. • As production runs in batches and inventory gets built up, it has to be stored. • To achieve transportation economies – example full truck loads are dispatched to the distribution centers and stored there.

6. REASONS FOR WAREHOUSING • To take advantage of quantity purchase discounts offered by vendors or forward buying when prices are favorable. • Such stocks have to be stored. • To support changing market conditions and sudden changes in demand. • To ensure least logistics cost for a desired level of customer service. • To overcome time and space differentials – it is not possible to have production units close to every major market.

7. REASONS FOR WAREHOUSING • To support any JIT programmers agreed with suppliers or even customers – most relevant in the automobile industry. • To provide customers with the right mix of products at all times and all locations – aggregate products made at different production units close to the consumption points. • Temporary storage for materials that need to be disposed off or re- cycled

8. Example of company owned would be utilized for finished goods storage • Within the factory premises • Warehouse is required to • Provide buffer stock • Safeguard from environmental damage • Have efficient Inventory management

9. Types of warehouses Material Handling Warehouse Material handling Warehouses ( assembly houses /during transit) Storage ware houses Combination warehouses Rail receiving Rail Shipping Rail Mixing Work stations Holding & Mixing Order picking Truck holding Truck receiving Truck shipping

10. Functions of Warehousing WAREHOUSES Movement function Storage function • Receiving goods • Identify goods • Sort goods • Dispatch goods to storage • Hold goods • Recall, select or pick goods • Marshal the shipment • Dispatch the shipment • Prepare records and adivces Temporary storage Permanent storage • Seasonal prod • Erratic demand requirements Conditioning of goods ( liquor) Speculation Realization of special discounts

11. Primary function of Warehousing process Shipping Picking Receiving Shelving Transfer Secondary functions of Warehousing process Book-keeping Stock-taking Control

12. Basic concepts of Warehouse Size Number of warehouses • Factors which influence the size: • Targeted customer service levels • Size and market layout • Relative size of the product • Material handling systems available • Aisle requirement • Size of the office area of warehouse • Strength of the competitor

13. Warehouse location • Market –oriented • Production-oriented • Intermediately-oriented WHY ?? Location of a single depot Multi-depot Locations

16. Distribution warehouse site selection factors • Location of the major markets. • Nature of the products being distributed. • Quality and variety of carriers serving the proposed site. For example there are certain locations where the truckers belong to a union and this may not be the ideal location. • Quality and quantity of labour available. Most of the loading and unloading of the vehicles at the warehouse will be done by casual labour and this is, therefore and important consideration. • Labour rates and stability of rates. • Cost of industrial land – mostly for lease and sometimes for buying. • Potential for expansion – the warehouse should have the capacity to handle the business for at least the next five years. • Local tax structures – octroi, sales tax and so on. • Building codes in operation. • Cost of construction or lease rates. • Cost and availability of utilities like electricity and water. • Any local Government tax concessions, incentives which may be available

17. Legal forms of a warehouse • On the basis of owner ship • private or public • Contract warehouse • On the basis of operations • Specialized warehouses • General merchandize warehouse • Refrigerated or cold storage warehouse • Special commodity warehouse • Bonded warehouse

18. Warehousing Cost TWC = TWCC + TWOC TWC = total warehousing cost TWCC = total warehousing construction cost TWOC = total warehousing operating cost Decision to opt for a ware house is done when TWC < direct shipment cost

19. Automation in warehouse Flow of goods Low product range High product value or profitability High individual order lots High labour costs High transportation costs

20. Automated warehouse equipment • Automatic input methods • Order picking machines and stacker cranes • Order picking trucks • Automated sorting and take-away systems a) continuous b) discontinuous movement 5. Driverless tractor trains

21. Warehouse Management A warehouse management system, or WMS, is a key part of the supply chain and primarily aims to control the movement and storage of materials within a warehouse and process the associated transactions, including shipping, receiving, put away and picking. Material handling Inventory control Quality inspection Return of unacceptable material back to suppliers Helping in scheduling of production

22. Outbound logistics or down stream logistics Collecting Storing Dispatching and physically distributing the finished goods to the buyers Order processing of all orders received through the sales system Material handling of finished goods Warehousing both in the plant and in the field Delivery vehicle operation and scheduling Shipping and related documentation Labor management

23. Central Warehousing Corporation A premier Warehousing Agency in India, established during 1957 providing logistics support to the agricultural sector, is one of the biggest public warehouse operators in the country offering logistics services to a diverse group of clients. CWC is operating 491 Warehouses across the country with a storage capacity of 9.8 million tones providing warehousing services for a wide range of products ranging from agricultural produce to sophisticated industrial products.

24. Central Warehousing Corporation Services Scientific storage and handling services for more than 400 commodities include Agricultural produce, Industrial raw-materials, finished goods and variety of hygroscopic and perishable items. through network of 491 warehouses in India with its 6,005 trained personnel. Import and Export Warehousing facilities at its 35 Container Freight Stations in ports and inland stations. Bonded Warehousing facilities . Disinfestations services. Handling, Transportation & Storage of ISO Containers.

25. CWC’S FORAYS INTO DEVELOPMENT OF RAILSIDE COMPLEXES Railways has vast network for freight movement, utilization of Railway transportation system so as to reduce the pressure on road traffic by making it cost effective and efficient operation for the trade. curtailing handling cost and having a hassle free efficient operation.

26. Central Warehouse Corporation CWC successfully developed Rail Side Warehousing facility at Whitefield, Bangalore in association with South Western Railway CWC and Ministry of Railway joined their hand in developing Rail Side Warehousing facilities at 22 strategic locations of Railway Terminal.

27. Air cargo Complexes Ambitious expansion of CWC over the years has also brought CWC in the operation of Aircargo Complexes which is a major step towards providing complete services as a multi-modal transport operator. Presently, CWC is operating 2 Aircargo Complexes at the International Airports of Amritsar, and Goa besides managing the accompanied/mishandled cargo warehouse at Indira Gandhi International Airport at New Delhi

30. CWC has developed the expertise in Pest Management • Rodent Control •    House hold Pest Management- • Cockroaches, Mosquitoes, House Flies, Bed Bugs, • Spiders, Lizards, Carpet Beetles, Fleas, Crickets, Ants, Wasps, Locusts etc. •    Storage Pest Management. •    Anti-termite treatments (Pre & Post Construction) •    Container Fumigation. •    Ship Fumigation(on Board) •    Pre-shipment fumigation of Export Cargo •    Rail Coach disinfestations •    Aircraft disinfestations •    Hospital & Nursing Homes Treatments •    Disinfestations of Hotels & Restaurants •    Disinfestations of Commercial Complexes & Office premises. •    Disinfestations of Oil Refineries •    Disinfestations of Airports & Ports •    Disinfestations of Delhi Metro Rail Premises

33. Quality perspectives Everyone defines Quality based on their own perspective of it. Typical responses about the definition of quality would include: • Perfection • Consistency • Eliminating waste • Speed of delivery • Compliance with policies and procedures • Doing it right the first time • Delighting or pleasing customers • Total customer satisfaction and service

34. 7 steps to Delight the Customer T actful H elpful / Healing G rateful & Gratifying I nteresting Person L isten / learn E nergetic / Enthusiastic /Eager to Help D elightful / Dedicated/ Disciplined

35. Serve Model Satisfy the needs Establish A bond Eager to help Value the customers Relationship building

36. Sell Your Company & your Product Image of the Company Value Customer Satisfaction Quality Service & Trustworthiness