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Harry Chapman Principal Bay Area Consulting Group LLC Hchapman@baconsulting.net (415) 971-5746

Case Study No. 3 – What is Your Context?. Harry Chapman Principal Bay Area Consulting Group LLC Hchapman@baconsulting.net (415) 971-5746. 7a. Revisiting the IT Value Perception Model. Maturity of Demand. High. IT is an enabler. IT is a partner. Maturity of Supply. IT is a service.

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Harry Chapman Principal Bay Area Consulting Group LLC Hchapman@baconsulting.net (415) 971-5746

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  1. Case Study No. 3 – What is Your Context? Harry Chapman Principal Bay Area Consulting Group LLC Hchapman@baconsulting.net (415) 971-5746 7a

  2. Revisiting the IT Value Perception Model • Maturity of Demand High • IT is an enabler • IT is a partner Maturity of Supply • IT is a service IT is a facility Low High Low

  3. Characteristics • Of IT being Perceived as a Facility: • Not much management attention • IT manager reports to the CFO • IT not viewed as critical to the success of the business • Is a cost

  4. Business and IT Alignment Functional Integration Business Strategy IT Strategy Strategic Fit Strategic Fit Organizational Infrastructure and Processes IT Infrastructure and Processes Functional Integration

  5. The IT Value Perception Model Business IT Directing Supporting Directing Supporting IT Demand IT Supply

  6. The IT Value Perception Model Business IT Directing Supporting Directing Supporting • Added Value to the Business • Functional Support for Business Processes • Capabilities • Service Levels • Service Offerings • Stable Services • What Do We Want it to Be? • Hardware Upgrades • Bandwidth Increase • Disk Storage • Project Manager “Frank” • SAP • Products • Hours spent by “Frank” • Floor Space Required • What is our ordering and delivery language now? IT Demand IT Supply Growth Path in IT Governance

  7. The IT Value Perception Model • Impact of Value Creation Business Support IT-Based Offerings Mission Critical Low High

  8. IT as a Facility Business Strategy IT Strategy Organizational Infrastructure and Processes IT Infrastructure and Processes

  9. Characteristics • Of IT being Perceived as a Service: • IT has established technical standards and guidelines • Standardization has resulted in lowering costs • Lowered costs while delivering services raises visibility • End user is still not pleased, however

  10. IT as a Service Business Strategy IT Strategy Organizational Infrastructure and Processes IT Infrastructure and Processes

  11. Characteristics • Of IT being Perceived as a Partner: • IT recognized as a critical success factor for the business • IT included in developing business plans and budgets • IT is beginning to be viewed as an investment • IT is a valued partner to the business

  12. IT as a Partner Business Strategy IT Strategy Organizational Infrastructure and Processes IT Infrastructure and Processes

  13. Characteristics • Of IT being Perceived as an Enabler: • The business model would not be possible without IT • No division between business strategy and IT strategy • The division between IT and the business is irrelevant • IT is a key enabler and critical for the future success of the organization

  14. IT as an Enabler Business Strategy IT Strategy IT as a Facility Organizational Infrastructure and Processes IT Infrastructure and Processes

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