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Ch. 7 Speaking Informally

Ch. 7 Speaking Informally. Informal communication –giving and receiving messages in casual, person-to-person interactions, rather than in structured situations such as speeches or debates. Practical communication- direct, useful, and goal-oriented.

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Ch. 7 Speaking Informally

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  1. Ch. 7 Speaking Informally

  2. Informal communication –giving and receiving messages in casual, person-to-person interactions, rather than in structured situations such as speeches or debates

  3. Practical communication- direct, useful, and goal-oriented Social communication- friendly, cordial, and enjoyable

  4. Directions- instructions for finding a particular place

  5. Giving directions: • Give directions fluently • Select simplest route • Give in a series of logical steps • Use visual terms • Consider drawing map • Repeat if necessary

  6. Receiving directions: • Ask clearly • Listen carefully • Repeat the directions back • Thank the person

  7. Social call – call made for personal reasons

  8. Business call- call made to a company or organization to request information or help, to make a complaint, or to take care of some other business matter

  9. Introduction – to present one person to another

  10. Order of names – the order in which people are introduced

  11. According to tradition, you should first state the name of the person is: • Higher in achievement or status • Who is older • If 1&2 don’t apply, the person most familiar to you

  12. Conversation-the informal exchange of thoughts and feelings by two people

  13. Open questions – must be answered with an explanation Closed questions – can be answered with a yes or no Follow-up questions – relates to the subject matter of an earlier question

  14. Paraphrasing- stating in your own words what someone else has said

  15. Disagreement – a difference of opinion among two or more people

  16. Problem-solving method: • Identify the problem • Determine the nature and causes • Talk about possible ways to solve the problem • Select the best way

  17. Discussion- talking through a problem by following the problem-solving method

  18. Constructive feedback –evaluating a problem to negotiate a solution

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