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June 2009 UM-AAOP Community Survey  Taking the Pulse of UM Office Professionals

June 2009 UM-AAOP Community Survey  Taking the Pulse of UM Office Professionals. Question 1. Your title?  Response count: 178 Titles identified:  Administrative Assistant  HR/Payroll Officer  Administrative Services Coordinator  Lead Office Administrator

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June 2009 UM-AAOP Community Survey  Taking the Pulse of UM Office Professionals

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  1. June 2009 UM-AAOP Community Survey  Taking the Pulse of UM Office Professionals

  2. Question 1. Your title? Response count: 178 Titles identified:  Administrative Assistant  HR/Payroll Officer  Administrative Services Coordinator  Lead Office Administrator  Administrative Specialist  Legal Secretary  Assistant Residency Coordinator  Medical Secretary  Center Administrator  Office Manager  Computer Administrator  Outpatient Office Assistant  Computer Systems Consultant  Patient Services Associate  Contract and Grant Specialist  Program Manager  Executive Assistant  Receptionist  Executive Secretary  Staff Specialist  Financial Assistant Associate  Translator  Graduate Program Manager  Web Content Administrator

  3. Question 2. How many years have you been employed in an administrative office position? • Response count: 177 • Longest span: 40 years • Shortest span: 1 years • Average span: 17.13 years Question 3.How many years have you worked in an administrative office position at UM ? • Response count: 176 • Longest span: 40 years • Shortest span: 1 year • Average span: 10.59 years

  4. Question 4. Your gender? • Response count: 177 • Male: 1.7% • Female: 98.3%

  5. Question 5. Your department? Response count: 160

  6. Question 5. Your department? Response count: 160 (continued)

  7. Question 6. Affiliation? • Response count: 177 • Med School: 31.6% • Hospital: 49.7% • Campus: 13.6% • Other: 5.1%

  8. Question 7. Are you aware of UM-AAOP? • Response count:160 • Yes: 91.9% (147) • No: 8.1% (13) Question 8. Are you aware of UM-AAOP’s Mission, Vision, and Core Values? • Response count: 161 • Yes: 66.5% (107) • No: 33.5% (54)

  9. Question 9.How well is UM-AAOP living up to our Mission, Vision, and Core Values? • Response count: 118 • 1 = 4.2% (5) • 2 = 3.4% (4) • 3 = 23.7% (28) • 4 = 40.7% (48) • 5 = 28% (33) • Average Rating = 3.85 (scale 1-5)

  10. Question 10. Are you aware of the UM-AAOP website? • Response count: 160 • Yes: 55.6% (89) • No: 44.4% (71) Question 11. Is the UM-AAOP website user friendly? • Response count: 96 • Yes: 86.5% (83) • No: 13.5% (13)

  11. Question 12. Have you attended a UM-AAOP workshop or event? • Response count: 158 • Yes: 69.0% (109) • No: 31.0% (49) Question 13. If you have attended a UM-AAOP workshop or event, did you find it a valuable use of your time? • Response count: 109 • Yes: 91.7% (100) • No: 8.3% (9)

  12. Question 14.How likely are you to attend a UM-AAOP event in the next 12 months? • Response count: 159 • 1 = 10.1% (16) • 2 = 8.2% (13) • 3 = 18.9% (30) Average rating: 3.75 (scale 1-5) • 4 = 22.6% (36) • 5 = 40.3% (64) Question 14 (b). How likely are you to recommend a UM-AAOP event to a colleague? • Response count: 159 • 1 = 9.4% (14) • 2 = 6.0% (9) • 3 = 18.8% (28) Average rating: 3.83 (scale 1-5) • 4 = 23.5% (35) • 5 = 42.3% (63)

  13. Question 15. Do you consider UM-AAOP a valuable professional development and/or networking resource? • Response count: 140 • Yes = 86.4% (121) • No = 13.6% (19) Question 16. Does your manager support you in attending UM-AAOP events? • Response count: 140 • Yes = 85.7% (120) • No = 14.3% (20)

  14. Question 17. If UM-AAOP offered a special workshop/conference for a nominal fee would you be interested in attending? • Response count: 150 • Yes = 74.7% (112) • No = 25.3% (38)

  15. Question 18. What time of day is most convenient for you to attend a workshop – choose all that apply: • Response count: 151 • 9-11 a.m. - 27.8% • 11-1 p.m. – 25.8% • 1-3 p.m. – 29.8% • Anytime – 45%

  16. Question 19. Preference for day of the week – choose all that apply: • Response count: 145 • Monday – 33.1% • Tuesday – 64.1% • Wednesday – 69% • Thursday – 71% • Friday – 42.1%

  17. Question 20. Preferred location – choose all that apply: • Response count: 124 • UH – 83.9% • Med School – 50.8% • CVC – 72.6% • Taubman Center – 72.6%

  18. Question 21. Are you aware of the annual April UM-AAOP Administrative Professionals Week Celebration event? • Response count: 158 • Yes: 77.2% ( 122) • No: 22.8% (36) Question 22. Are you aware of the annual UM-AAOP Award of Excellence? • Response count: 155 • Yes: 71.6% (111) • No: 28.4% (44)

  19. Question 23. Relevant topics/items of interest you would like to learn more about: • Response count: 42 Response summaries: • Networking with other AOPs:  colleague engagement  best practices  technology improvements • Leadership:  panel discussion w/leaders  leadership for non-traditional leadership roles  creating positive culture  motivating employees  building trust  how to apply Lean concepts specific to our role  Innovative leadership  UM-AAOP goals and objectives in-service • Career:  advancement professional workplace image  salary standards managing up  Career Path Navigator  retirement planning  transitioning to new roles  expanding our knowledge base  accreditation/certification

  20. Question 23. Relevant topics/items of interest you would like to learn more about: (cont.) • Response count: 42 Response summaries: • Office:  managing multiple priorities  supporting multiple people  difficult personalities  managing complicated schedules  balancing increased workload  working w/colleagues for better office dynamics  self assessment  revitalizing day-to-day work environment  Cross training and job sharing  financial management/establishing wills and trusts • Training workshops:  mentoring  keeping current w/technology and workplace methodology  resume and cover letters  time management  tools/aids for improved efficiency  training – financial forms  communication skills  cross-departmental sharing of training events  skill building, brown bag sessions • Stress:  work/life balance  stress reduction through meditation  office politics  parking and health insurance cost reduction  good health in the workplace

  21. Question 24. Do your co-workers value your contribution? • Response count: 157 • Yes: 91.7% (144) • No: 8.3% (13) Question 25. Does your supervisor value your contribution? • Response count: 154 • Yes: 90.3% (139) • No: 9.7% (15)

  22. Question 26. Are your contributions recognized by your co-workers? • Response count: 158 • Yes: 80.4% (127) • No: 19.6% (31) Question 27. Are your contributions recognized by your supervisor? • Response count: 154 • Yes: 81.2% (125) • No: 18.8% (29)

  23. Question 28.Are you included in departmental teams and given theopportunity to do work outside of your normal responsibilities? • Response count: 156 • Yes: 69.2% (108) • No: 30.8% (48) Question 29.Is the work that you do critical to the success of this organization? • Response count: 156 • Yes: 94.2% (147) • No: 5.7% (9)

  24. Question 30.Do you believe professional development is important for an administrative office professional? • Response count: 156 • Yes: 94.2% (147) • No: 5.8% (9) Question 31. Do you participate in other professional development opportunities? • Response count: 156 • Yes: 98.72% (154) • No: 1.3% (2)

  25. Question 32.Are there any barriers to your participation in professional development opportunities? • Response count: 154 • Yes: 46.8% (72) • No: 53.2% (82) Top ten categories of barriers identified:  Cost of workshops  Benefit of workshop  Not supported by supervisor  Have to use lunch or PTO  Workload and no coverage  Not aware of events  Event timing  Parking Budget constraintsLocation

  26. Question 33. Professional organizations you belong to: • Response count: 51 Organizations identified:  UM-AAOP  National Association of Social Workers  Business Professional Women/USA  National Association of Female Executives  Professional Development Book Club  LGRAD/GCF  American Business Women’s Association  Society of Human Resource Management  Lesbian, Gay, Bisexual, and Transgender Ally  University Event Planners  American Health Information Management Association  Ann Arbor Jaycees  International Association of Administrative Professionals  Web Design and Internet Marketing  The Association of Executive and Administrative Professionals  American Society of Administrative Professionals

  27. Question 34. Do you see being an administrative office processional as a valid and satisfying career choice? • Response count: 155 • Yes: 89% (138) • No: 11% (17)

  28. Question 35. What do you like about being an administrative office professional? • Response count: 92 Excerpts of comments:  Variety, variety and more variety & possibilities galore  Interaction with peers  Administration, responsibility, and flexibility  I’m good at it!  Supporting the successes of a project or my manager  Organization  Serving people in a professional manner  Creating best practices  Stable job, somewhat easy, occasional interesting tasks  Making things happen  Maintaining order so thing run smoothly  Many opportunities to learn  Being challenged in exciting and new ways  Broad range of responsibilities  Support professionals are the “hub”  Being a resource to my unit  Working part time – more time with my family  We carry out the “nitty-gritty”  Knowing that I am making a difference  Using my skills and being useful  Being an integral member of our team  Being resourceful, networking  Facilitation of excellence in service  I love helping people!  Running the show without the supervisory responsibility

  29. Question 35. What do you like about being an administrative office professional? (cont.) • Response count: 92 Excerpts of comments:  Very satisfying – people value what I do  Working with great people!  It’s an honorable position and I learn something new every day  Never a dull moment  Ability to multi-task a heavy workload & finish  I don’t have to take worries home  Having someone depend on me, great co-workers & a good boss  Sense of accomplishment  Seeing projects through from beginning to end  Making my boss shine  Contributing to the groundwork for new departments & processes  The autonomy  Freedom to make my own choices & organizing my day  Hands-on work  Timekeeping & ensuring correct paychecks for our staff  I am respected  Fast-paced environment with ability to work independently  Knowing something about everything  Challenge of discovering and utilizing resources  Behind-the-scenes operations  Included in the heartbeat of the office – the “go-to” person  My opinions are sought  9-5 schedule, no weekends or holidays  A small cog in a big wheel  Opportunity to learn latest new techniques  Work is challenging and rewarding  Being a key person for our organization

  30. Question 36. What do you dislike about being an administrative office professional? • Response count: 81 Excerpts of comments:  Not being recognized for my good work  Desk-bound all day  Last-minute projects due to others’ poor time mgmt  Having to take care of everyone  No recognition on Administrative Professionals Day  Paperwork  Feeling of being tied to my desk  Being on the down-side of the slope  My work space location  Work not satisfying  No acknowledgement for my contributions  The constant hand holding  Made to do tasks considered beneath other staffers  Not feeling like “part of the team”  Workload heavy/not realistic/pay not commensurate  Paperwork  I am demeaned, berated, & even yelled at  No career path - feels like I’m stuck in this role  Those outside of team undervalue my contributions  No opportunity to grow professionally  How management devalues administrative assistants  Asked to do meaningless tasks, i.e., the toilet is leaking

  31. Question 36. What do you dislike about being an administrative office professional? (cont.) • Response count: 81 Excerpts of comments:  Faculty attitudes towards “staff members”  MNA Payroll  Undercurrent of not valuing the administrative staff  Position does not utilize my skill  People still think ours is a “secondary” profession  Supervisors not educated  Not equally compensated/my pay/title tied to my boss’s title  Taking minutes  100 people around me-none can change the copier toner!  Poor pay  Not much time to work on projects of interest to me  All the bureaucracy  Work environment: temperature, cubicle, noise, etc.  Not enough of a challenge  No access to tools/training pertaining to my position  Co-workers’ lack of work ethic  Lack of communication  Politics, gossip  Low pay, low respect  Micromanagers  Others assuming it is my job to clean up for everyone  Not enough of a challenge

  32. Question 37.Do you sit down with your manager and discuss your annual review? • Response count: 155 • Yes: 89.7% (139) • No: 10.3% (16) Question 38. Do you and your manager create a professional development plan for your for the coming year? • Response count: 152 • Yes: 55.8% (85) • No: 44.1% (67)

  33. Question 39.Does your department utilize 360˚ feedback in the annual performance evaluation process? • Response count: 150 • Yes: 54.7% (82) • No: 45.3% (68) Question 40. Are you satisfied with your annual performance review process? • Response count: 152 • Yes: 65.1% (99) • No: 34.9% (53)

  34. Question 41.If not, what would you like to see different? • Response count: 50 Excerpts of comments:  Merit raises actually tied to evaluations  More direction from supervisor  Planning for investing in my professional development  Raises tied to achievement  Waste of time – not important to anyone  Standardization of forms & process  Do not believe in 360˚ feedback/not productive  Assessment scale – why is giving highest grade a no-no?  More feedback and input from my co-workers and supervisors  More time to do evaluations correctly  Haven’t had an annual review in two years  More communication regarding departmental goals  Poor and substandard performance should be addressed  Need new form: form too short (from some); form too long (from others)

  35. Thank you for participating in the first annual UM-AAOP survey! The information you provided will be used to guide us as we plan workshops for our professional development series, as well as help each of us as we work together to understand the wonderful diversity of the UM administrative office professional community. Here’s to another year of discovery and success through collaboration! The UM-AAOP Committee

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