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Raleigh B2B Website

Raleigh B2B Website. A Real-Time Website Accessing Movex. Barrie Timson Systems Manager. Movex Platform. Movex 12.5 RPG AS400 iseries 270 IBM OS 5.3. Business Requirement. Competitors were there already Our call centre of 12 order take staff =business cost

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Raleigh B2B Website

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  1. Raleigh B2B Website A Real-Time Website Accessing Movex Barrie Timson Systems Manager

  2. Movex Platform • Movex 12.5 RPG • AS400 iseries 270 • IBM OS 5.3

  3. Business Requirement • Competitors were there already • Our call centre of 12 order take staff =business cost • Wish to improve customer service • Reduce waiting times for representative

  4. Solutions Considered • MovexWebshop Module • ISP-based • MRC Reasons For Selecting MRC • Lower Cost • Greater Flexibility • Implementation timescales • iSeries-Specific Solution • Experience of Movex • No iSeries upgrade required

  5. Initial Requirements – Phase 1 • Must have Raleigh look & feel • Real-time Movex-based pricing • Real-time Stock Availability • Real-time order entry to Movex • Add-on selling • Mixed Qty discounts, Qty thresholds • Security • To specific product lists • To see prices • To place orders • Multiple ways to add to basket(Quick Order, Product Search, File Upload (Epos) • Account & order history details • Volumes: 2,000 Customers • Product Range 9000 parts & 1100 bikes

  6. Initial Requirements – Phase 2 • New Raleigh graphics – look & feel • EPOS upload • Improved product searches • Better navigation • Promotional activity • Increased use of graphics • Favourites capability

  7. Version 1 – 3 Years Ago • Good Functions • But Looks Tired

  8. Version 2 – March 2010 • Same • Underlying • Functions • New Look • & Feel • New Functions

  9. Hardware Set-up Firewall ISP Blade Server Windows Server 2008 Apache Tomcat MRC m-Power JDK 1.6 iSeries Movex V12.5 OS400 V5R3

  10. Initial Screen • Secure Log-On • Different user • levels: • Payer/Branch

  11. Home Page • Header-Menu • Side-Menu • Main Body • Adverts

  12. Product List Pages • Dynamic Filter • “Your Price” • Stock • Availability • More Details • Prices On/Off • Printer-Friendly • Images

  13. Product Detail Pages • Images • Qty Discounts • Mxd Qty Disc’s • Alternate Items • Related Items

  14. Shopping Basket - 1 • Qty Discounts • Mxd Qty Disc’s • Checkout • Del. Charges

  15. Shopping Basket – Delivery Charge Calculation • Complex • Calculations • Uses Movex • Data • Also • Uses MRC • Data Tables

  16. Quick Order Entry • Direct to • Basket

  17. Quick Search • Searches Only • “Your” Items

  18. Shopping Basket Upload – Browse • From EPOS • Systems • Or From .XLS

  19. Shopping Basket Upload - Results • Item Checks • Qty Changes

  20. Shopping Basket Upload - Proceed • Add Valid • Lines to • Basket

  21. Checkout – Screen 1 • Multiple • Delivery • Methods

  22. Checkout – Screen 2 • Address info • PO # • Send to • e-Collaborator • Select • Payer/Branch

  23. Favourites • Multiple Lists • Easily • Maintained • By Customers

  24. Service Parts • Item Groups

  25. New Products • By Category

  26. Clearance Lines • Real-Time

  27. Promotions - Xmas • Targets • Incentive • Rewards • Real-Time • Tracking

  28. Promotions – By Category • Real-Time

  29. Downloads • Marketing • Material

  30. My Account – Financial Summary • My Account

  31. My Account – Open Orders • My Orders

  32. My Account - Statements • Real-Time • Statements

  33. Contact Us • Multiple • Routes

  34. Success of Web Orders

  35. The Results • Now 60% of trade order-take is placed on-line • Customer-Service improvements • - Phone & web-based methods • - Call answer-times from 30 seconds to 2.5 seconds • Major account (Halfords,JJB Sports, Go Outdoors) log-ins • Customer retention loyalty • Major brands work more closely with Raleigh • Web site evolves with the business • - Favourites was a customer’s suggestion • Parts turnover up 20% in last 2 years • Profits improved

  36. Thanks !!

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