© 200 6 Protiviti Inc. Confidential: This document is for your company’s internal use only and may not be distributed t

1. Val IT – Overview and Application January 11, 2006 © 2006 Protiviti Inc. Confidential: This document is for your company’s internal use only and may not be distributed to any other third party.

2. Introduction and Protiviti Why Val IT? Val IT Overview The Val IT Framework Val IT – The Business Case The ING Business Case Val IT – An IT Audit Discussion – Use of Val IT in My Organization Wrap up and Questions Agenda

3. Introduction and Protiviti

4. Val IT Definition

5. Val IT: The standard framework for organizations to select and manage IT-related business investments and IT assets by means of investment programs such that they deliver the optimal value to the organization. Based on COBIT.

6. Why Val IT?

7. Executives many times do not know what return they expect to achieve on an IT investment. If they do know what return they expect to achieve, they do not know if they are achieving it. Research indicates that IT investment presents a tremendous opportunity, but it is also one that is often wasted. Why Val IT?

8. Top 5 complaints of business executives regarding IT1: IT investments are unrelated to business strategy Payoff from IT investments is inadequate There’s too much “technology for technology’s sake” Relations between IT users and IT specialists are poor Systems designers do not consider users’ preferences and work habits. 1 Bensaou, M. and Earl, Michael. “The Right Mindset for Managing Information Technology”. Harvard Business Review. Why Val IT?

9. A 2002 Gartner publication claimed that 20 percent of all expenditure on IT is wasted, representing, on a global basis, annual value destruction of US $600 billion. A 2004 IBM survey of Fortune 1000 CIOs reported that, on average, 40 percent of all IT spending brought no return to their organizations. A 2004 Standish report found that only 29 percent of all IT projects succeeded, while the remainder were either challenged or failed. Why Val IT?

10. “To learn how IT investment practices are changing, we interviewed business and IT executives at 30 US and European companies… 25 of these firms said they traditionally relied on business cases for IT investment funding. All but three, however, had funded at least one… without a business case. Instead, senior management had simply allocated funding for initiatives perceived to be strategic priorities.” Ross, Jeanne and Beath, Cynthia. “Beyond the Business Case: Strategic IT Investment.” Center for Information Systems Research, MIT Sloan School of Management. Why Val IT?

11. Val IT Overview

12. Three documents have been published by ITGI regarding “Enterprise Value: Governance of IT Investments” (Val IT) The Val IT Framework The Business Case The ING Case Study http://www.isaca.org Initial focus of Val IT is purely on new IT-enabled investments Future considerations Expand the scope to include all IT services and assets, including legacy systems and infrastructure. Establish a non-commercial service offering to provide benchmarking, performance measurement and performance attribution services. Enable enterprises to exchange experiences on best practices for value management of IT-enabled business investments. Much more… Val IT Overview

13. “The Val IT initiative is intended to respond to the need for organizations to optimize the realization of value from IT investments.” Whereas CobiT is a framework to assist with the delivery of high quality IT services, Val IT is a framework that provides the “means to monitor and optimize the realization of business value from IT investments.” Val IT (what should we be doing) and CobiT (how should we do it) are complementary - - value delivery (shareholder value). “Help organizations realize optimal value from IT-enabled business investments, at an affordable cost, with a known and acceptable level of risk.” The Val IT framework is organized into three key processes: Value Governance (VG) Portfolio Management (PM) Investment Management (IM) Val IT Overview

14. Val IT Objectives Increasing the understanding and transparency of costs, risks and benefits. Increasing the probability of selecting those investments with the highest potential return. Increasing the likelihood of success of executing selected investments such that they realize or exceed the expected return. Reduce costs by not doing things they should not be doing and taking early corrective action on or terminating investments that are not delivering to their expected potential. Reduce the risk of failure, especially high-impact failure. Reduce the surprises relative to IT cost and delivery, and in so doing increase business value, reduce unnecessary costs and increase the overall level of confidence in IT. Val IT Overview

15. Val IT Principles IT-enabled investments will be managed as a portfolio of investments. IT-enabled investments will include the full scope of activities that are required to achieve business value. IT-enabled investments will be managed through their full economic life cycle. Value delivery practices will recognize that there are different categories of investments that will be evaluated and managed differently. Value delivery practices will define and monitor key metrics and respond quickly to any changes or deviations. Value delivery practices will engage all stakeholders and assign appropriate accountability for the delivery of capabilities and the realization of business benefits. Value delivery practices will be continually monitored and evaluated Val IT Overview

16. Val IT and Governance ITGI regards value delivery as one of the five focus areas of IT governance, alongside strategic alignment, performance measurement, resource management, and risk management. A recent CISR study and a number of other related projects claim that: ‘Effective IT Governance is the single most important predictor of the value an organization generates from IT’ and ‘firms with focused strategies and above average IT Governance had more than 20% higher profits than other firms following the same strategies.’ Val IT Overview

17. Val IT and CobiT “Val IT provides a value lens into CobiT.” All Val IT management practices are cross-referenced to CobiT as primary and secondary links. Usually referenced to Planning and Organization or Monitoring and Evaluating. A version of the CobiT RACI chart is also provided. Val IT Overview

18. Val IT Overview

19. “This will require a culture of change in many organizations.” Val IT Overview

20. The Val IT Framework

21. 3 Val IT Processes Value Governance – establish a governance and control framework, provide strategic direction, and define investment portfolio characteristics Portfolio Management – align IT investments with an organization’s strategic objectives Investment Management – business case development, program management, benefits realization The Val IT Framework

22. The Val IT Framework

23. Val IT Processes: Value Governance Goal: to optimize value of investments by: Establishing a control framework Providing strategic direction Defining investment portfolio characteristics The Val IT Framework

24. Val IT Processes: Value Governance - Sample Practices VG1 – Ensure informed and committed leadership (strategy awareness, IT linkage) VG2 – Define and implement processes (planning & budgeting, resource allocation, benefits management) VG4 – Ensure appropriate accountability VG6 – Establish reporting requirements (targets and metrics) VG9 – Define investment categories (mandatory, sustaining or continuity, or discretionary) VG10 – Determine a target portfolio mix VG11 – Define evaluation criteria (risk level, financial and non-financial, etc.) The Val IT Framework

25. Val IT Processes: Portfolio Management Goal: align IT-enabled investments with an organization’s strategic objectives by: Establishing and managing resource profiles Defining investment thresholds Evaluating, prioritizing and selecting, deferring, or rejecting new investments Managing the overall portfolio Monitoring and reporting on portfolio performance The Val IT Framework

26. Val IT Processes: Portfolio Management – Sample Practices PM1 - PM4 – Maintain HR inventory, Define Requirements, Perform Gap Analysis, Develop a Plan PM6 – Establish an investment threshold (overall budget and current spend) PM8 – Evaluate & assign a score to the business case PM9 – Create an overall portfolio view (impact assessment of new business case) PM14 – Monitor & report on portfolio performance (to senior management and the board) The Val IT Framework

27. Val IT Processes: Investment Management Goal: to ensure that individual IT-enabled investment programs deliver optimal value, at an affordable cost, with a known and acceptable level of risk by: Identifying business requirements Developing a clear understanding of candidate investment programs Analyzing the alternatives Defining the program and documenting a detailed business case, including the benefits details Assigning clear accountability and ownership Managing the program through its full economic life cycle Monitoring and reporting on program performance There are three key components of investment management: Business case development—Supporting selection of the right investment programs Program management—Managing execution of the program Benefits realization—Actively managing the realization of benefits from the programs The Val IT Framework

28. Val IT Processes: Investment Management – Sample Practices IM2 – Develop an initial business case (benefits and assumptions) IM4 – Perform alternatives analysis (other ways to deliver the outcomes) IM6 – Develop a benefits realization plan (metrics and targets) IM7 – Identify full life cycle costs and benefits IM8 – Develop a detailed program business case IM9 – Assign accountability and ownership IM12 – Manage/ track benefits IM14 – Monitor and report on program performance IM15 – Retire the program (formal approval by sponsor) The Val IT Framework

29. Val IT – The Business Case

30. Should answer 4 questions: Are we doing the right things? Are we doing them the right way? Are we getting them done well? Are we getting the benefits? The decision whether to proceed with an IT-enabled investment is first made at the individual program level by the sponsor – makes determination it should be assessed at the portfolio level. Includes 8 steps in business case development (Fact Sheet development through Review of Life Cycle Results Some basic discussion of financial analysis (discounted cash flow analysis/ npv) Example of a fact sheet, decision matrix, and overall structure of a business case Val IT - The Business Case

31. Val IT - The Business Case

32. Val IT - The Business Case

33. The ING Business Case

34. The ING Business Case suggests that ING’s success, in part, is due to its IT practices Some facts about ING: Global financial services company in the Netherlands, in 60 countries w/ millions of customers; 15,000 IT staff. Annual IT spend of $2.5Bn (25% of operating expenditures, 40% of net operating income). In 2005, there was profitable growth in all LOB; ROC was 18.8% (risk adjusted). The ING Business Case

35. ING views the CIO and business owner as partners to be the Chief Investment Officer. IT Dashboard Components How much are we spending? Is that the right amount? Benchmarking against peers Spend and performance measurements Rigid, detailed measurement of investments that balance risk and return (NPV – Risk Analysis using CAPM) Incorporation of many of the Val IT principles The ING Business Case

36. The ING Business Case

37. The ING Business Case

38. The ING Business Case

39. Val IT – An IT Audit

40. Scope Internal Audit reviewed the 2005 benefits realization process and performed an assessment to determine whether the 2005 “direct and measurable” benefits contained in four business cases were realized as stated. Other “soft” benefits, such as improved employee satisfaction, were not considered. Internal Audit did not review any of the costs that were incurred to fund the achievement of benefits, nor was the overall ROI considered. It was the responsibility of the initiative team to provide evidence substantiating the benefits attained. Val IT – An IT Audit

41. Example Findings Implement additional, more specific requirements around the timing of benefits achievement. Require future initiative requests to develop other generally accepted project investment metrics such as return on investment or net present value calculations. Develop a process to address initiatives that have not achieved scheduled benefits or have incurred cost overruns. Perform an annual audit of the benefits scheduled for realization that requires initiative management to substantiate the achievement of stated benefits. Additionally, consider initiating a more complete audit that reviews the costs incurred to achieve benefits. Develop a very clear communication that outlines the process by which the IT Steering Committee will participate in measuring and evaluating initiatives. Val IT – An IT Audit

42. Some Challenges Politics Scope definition Testing Financial expertise Val IT – An IT Audit

43. Discussion – Use of Val IT Within My Organization

44. Benefits Realization – An IT Audit Discussion: Use of Val IT in My Organization • How much do you know about the IT investment management process at your company? • Have you ever been invited to participate in the process? • Have you ever performed a review of the systems development life cycle? If so, where does the scope begin? • Have you ever performed an audit of the investment management process? • How would IT management respond to a potential audit on the investment management process? • Where does your company’s “Val IT process” fall on a capability maturity model?

45. Business & Risk Management Processes Business Strategies & Policies People & Organizational Structure Management Reports Systems & Data Methodologies Optimizing Managed Defined Repeatable Initial Discussion: Use of Val IT in My Organization • Benefits Realization – An IT Audit Realization of Value Risk of Failure

46. Business & Risk Management Processes Business Strategies & Policies People & Organizational Structure Management Reports Systems & Data Methodologies Optimizing Managed Defined Repeatable Initial Discussion: Use of Val IT in My Organization • Benefits Realization – An IT Audit Realization of Value Risk of Failure

47. Business & Risk Management Processes Business Strategies & Policies People & Organizational Structure Management Reports Systems & Data Methodologies Optimizing Managed Defined Repeatable Initial Discussion: Use of Val IT in My Organization • Benefits Realization – An IT Audit Realization of Value Target Maturity Level? Risk of Failure

48. Wrap up and Questions