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JIRA at the IRIS DMC. http://www.iris.edu:8088/jira/. JIRA and Issue Tracking. Web application that enables entry and tracking of issues Benefits to the community: Public access to bug reporting Transparency to resolution of issues Accessible knowledge base of known issues

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Jira at the iris dmc

JIRA at the IRIS DMC

http://www.iris.edu:8088/jira/


Jira and issue tracking
JIRA and Issue Tracking

  • Web application that enables entry and tracking of issues

  • Benefits to the community:

    • Public access to bug reporting

    • Transparency to resolution of issues

    • Accessible knowledge base of known issues

  • Also can use for feature requests!


Using jira
Using JIRA

  • Go to www.iris.edu:8088/jira/

  • Start by getting an account

  • Search issues

  • Enter issues

  • Track issues


Search enter and track issues
Search, Enter and Track issues

  • DEMO

  • Pretty easy…

  • Hard part is writing effective bugs.


Writing effective issue reports
Writing effective issue reports

  • Know your audience

    Both who is going to fix the bug, and who decides if it needs fixing

  • Choose a descriptive but short title

    Bad: Rdseed messed up on my file

    Good: Rdseed has problems reading blockette 071

  • Write clear, unambiguous steps

    Include the OS, relevant environment information (ie no internet connection)

    Especially include illogical steps - these usually represent untested paths

  • Explain the effect of the bug, not just the symptoms

    “Annoying dialog prevents application shutdown” might not get fixed

    “Application hangs on shutdown” will get fixed


Using jira effectively
Using JIRA effectively

  • Good way to communicate problems with DMC tools and ideas for improvements

  • NOT for data quality problems (Rick - where do those go?)

  • Please remember that we are a small organization, so some problems may not get fixed immediately. But they might not ever get fixed if we don’t know about them!


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