1 / 13

紀律管理 Managing Employee Discipline

15. 紀律管理 Managing Employee Discipline. 學習目標( LEARNING OBJECTIVES). 影響部屬行為的四大策略 工作環境工作行為工作壓力 獎懲的原則 熱爐法則 紀律管理的執行. Managing Employee Discipline: The Discipline Process. Diagnose internal and external factors in discipline situations

oke
Download Presentation

紀律管理 Managing Employee Discipline

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 15 紀律管理 ManagingEmployee Discipline 學習目標(LEARNING OBJECTIVES) • 影響部屬行為的四大策略 • 工作環境工作行為工作壓力 • 獎懲的原則 • 熱爐法則 • 紀律管理的執行

  2. Managing Employee Discipline:The Discipline Process • Diagnose internal and external factors in discipline situations • Prescribe and implement appropriate remedial actions • Evaluate the effectiveness of the discipline decisions Management Prerogative Employee Rights

  3. 影響部屬行為的四大策略 行為判斷? 要增加 要減少 增強策略 懲罰策略 負面事件 正面事件 負面事件 正面事件 正增強 負增強 取消 處罰

  4. 意外事件三大原因 • 難以控制的偶發事件 • 不安全的工作環境 • 不安全的工作行為

  5. 工作壓力 • 工作壓力(job stress) • 最常見的壓力來源 4S: supervisor, salary, security, safety ，均與組織制度有關. • 心力交瘁 (burnout) • 一種特殊的工作壓力。當人們對工作表現的品質無法控制卻又覺得自己應對成敗負責時，而產生的現象.

  6. 當某一員工違反了組織規則時或者其表現已惡化到須立即加以糾正時，就須要採取懲處的行動.當某一員工違反了組織規則時或者其表現已惡化到須立即加以糾正時，就須要採取懲處的行動. 懲處

  7. 獎懲的原則 • 要有差別待遇 • 要記住: 不作為也有增強的效用 • 讓員工清楚獎懲的標的事件 • 不要當眾處罰員工 • 獎懲的程度要適當

  8. POSITIVE DISCIPLINE Considered more future-oriented Deemphasize punitive action Work with employees to solve disciplinary problems Approaches to Discipline • HOT STOVE RULE • Warning system • Immediate burn • Consistency • Impersonality • PROGRESSIVE DISCIPLINE • Sequence of penalties for actions • Penalties move from less severe to more severe • Due process at work

  9. 熱爐法則 (Hot-Stove Rule) • 熱爐法則 -- 實施懲處應針對行為而非個人 • 1. 立即性 (burns immediately) • 2. 預先警告 (gives a warning) • 3. 一致性 (consistently burns everyone who touches it) • 4. 不偏性 (burns everyone in the same manner)

  10. 懲罰的效果 長期 短期 復發 情緒 破壞 冷漠 懼怕 曠職 離職 管理者施予懲罰 前因事件 員工不當行為 不當行為減少

  11. 理由要正當(Just Cause) - requirement that management initially bear the burden of proof of wrongdoing in discipline cases and that the severity of the punishment must coincide with the seriousness of the offense. 程序要公正 (Due Process)- the right of an employee to be dealt with fairly and justly during the investigation of an alleged offense, and the administration of any subsequent disciplinary action. 紀律管理的執行面

  12. 申訴 • 申訴(grievance)係來自員工對機構有關事項感到不公正或不平時而表示出來的不滿. • 應訂定申訴制度以使員工能循正常途徑宣洩其不滿的情緒，化解內部緊張的關係，進而消弭勞資爭議.

  13. Employee Theft and Illegal Acts • RECENT APPROACHES EMPHASIZE: • Problem recognition • Prevention • Conflict confrontation • INCLUDES THE USE OF: • Security programs • Pre-employment screening

More Related