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ITSMW101: Introduction to ITSM

ITSMW101: Introduction to ITSM. Personalize the Tool. Set up Preferences. Learn the Layout and Features. Locate Training and Documentation. ITSM Process Implementation Team. Performance Support Analysts. Process Managers Incident Management: Lisa Calihan Problem Management: Jeff Neuman

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ITSMW101: Introduction to ITSM

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  1. ITSMW101: Introduction to ITSM Personalize the Tool. Set up Preferences. Learn the Layout and Features. Locate Training and Documentation.

  2. ITSM Process Implementation Team Performance Support Analysts Process Managers Incident Management: Lisa Calihan Problem Management: Jeff Neuman Change Management: Joe Taubitz Knowledge Management: James Malayang Process Analysts Greg Benn Laurie Herman Lynne Pavesi Brandon Tikkanen

  3. Personalize • IT Home Page • My Searches

  4. Personalize IT Home Page My Searches Questions?

  5. Preferences • Applications Preferences • Notification Settings

  6. Application Preferences Notification Settings Questions?

  7. Layout and Features • Best Practice View • Hover-over Text Boxes • Type-ahead Feature

  8. Best Practice View Hover-over Text Boxes Type-ahead Feature Questions?

  9. Training and Documentation • ITS Help vs. Help My LINC > Catalog > ITS > General Information > IT Service Management • IT Service Management Category • Types of Deliverables • Online Learning Activity • Interactive Demonstration • Job Aid • ITSMS101: Getting Started with ITSM • Navigation • Collapsible Content • Resources Page

  10. ITS Help vs. Help IT Service Management Category Types of Deliverables ITSMS101: Getting Started with ITSM Questions?

  11. Next Steps • Set recommended Web browser settings • Enable pop-up windows for “servicerequest.umich.edu” • Add “servicerequest.umich.edu” as a Trusted Site • Set links to open in a new tab • Register for and take the appropriate Online Learning Activities • ITSMS101: Getting Started with ITSM • ITSMS102: Introduction to Incident Management • ITSMS103: Introduction to Problem Management • ITSMS104: Introduction to Change Management • ITSMS105: Introduction to Knowledge Management • Register for and Attend a User Lab • ITSML101: IT Service Management User Lab • Attend an ITSM Brown Bag • Mon, May 16, 1 to 2:30 p.m., Arbor Lakes,  North Dome • Wed, May 18, 11:30 a.m. to 1 p.m., Boyer 030 My LINC > Catalog > ITS > General Information > IT Service Management Thank You for Your Time and Participation!

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