Assuring Business Continuity and Faster Resilience in Unprecedented Times

1. Assuring Business Continuity and Faster Resilience in Unprecedented Times

2. Introduction “CIOs should apply an agile approach in executing the initiatives, … enabling the alignment between business and IT and ensuring delivery speed and quality. In crises such as the COVID-19 outbreak, agility, speed and quality are crucial for enabling the continuity of operations.” – Daniel Sun, Research Vice President at Gartner The world is fighting an unanticipated enemy in an unprecedented war. An enemy that is only a few microns in size, but humongous in the impact that it is causing. This war may leave a lasting impression, and even introduce and reinforce a new normal. These are testing times, when the healthcare institutions are holding up the front while the global economy is plummeting and every industry is facing disruption. These are times when we must stand together in solidarity to face the pandemic and the global crisis brought upon us due to the COVID-19 outbreak.  We, as a company, abide to and support the measures being taken by the governments across the world to contain the contagion. While we realize the utmost importance of health and safety at this critical juncture, we also understand that your business must continue in these tough times. As a majority of our workforce as well as our clients start working from their homes, we are enforcing measures to ensure that our service delivery capabilities do not get affected. We are constantly working to develop the infrastructure and strategies required in the present situation and will continue to evolve and adapt our strategies as per the changing needs and environment of the uncertain future. 

3. We are supporting organizations across the industries to serve their customers with utmost efficiency, even in the present situation. We are listing some of the measures that Cigniti is taking to help your efforts for your organization.   Enabling zero-touch technology Social distancing has become the key strategy in preventing the spread of the Corona Virus. People are becoming conscious of what they are touching and coming in contact with. As COVID-19 transmits from human-to-human, it is logical to eliminate as much human interaction as possible. Zero-touch technologies such as contactless payments and RFID scanning can be significant in controlling the ‘touch-required’ activities across Retail and Supply Chain & Logistics sectors.  Embedding retail products with RFID will allow their automatic scanning at the Pont-of-Sale (POS) counters without needing the billing clerk to touch any of them. Contactless payment technology can facilitate faster checkouts without the card changing hands between the customer and the cashier. In the Supply Chain & Logistics industry, RFID-embedded trucks can be tracked in real-time when they come in close proximity to the sensors. This eliminates the need of mandatory, but possibly-contagious, paperwork that is required whenever a truck or goods carrier passes a terminal. The possibility of contracting the virus by touching is one of the major reasons for panic among the global community. Zero-touch/No-touch technology can help avoid this.  

4. At Cigniti, we are testing software and applications that are built on the premise of ‘no-touch’, thereby, assuring quality of zero-touch technology and applications for a wide range of industries such as Retail, Supply Chain, Logistics, & others. We engineer the quality of these applications so that they are reliable, robust, and secure. If this is of interest to you, we urge you to reach out to us.   Healthcare & Life Sciences – supporting the frontline Coronavirus has affected over 700,000 people directly, and most of the global population indirectly.  Due to the pandemic, there has been a sudden surge in the demands for healthcare equipment, medicines, and such other supplies. Hospitals and telemedicine companies are getting overwhelmed with the growing demand for medical devices, diagnostic equipment, and more while struggling to serve the increased numbers of patients and volumes of calls. There also have been reports of several telehealth platforms crashing under the weight of huge volumes of patient influx.  With Healthcare, Pharma, and Medical devices being few of the top industries that we have been working with since last 8 years, we have focused on how we can augment our team’s capabilities to serve these industry domains in such times. We have modified our operational strategy in response to the COVID-19 outbreak for keeping our employees safe while ensuring minimal disruption to the workflow. As onshore/offshore remote work culture is the base of our software testing & quality assurance solutions, hundreds of our staff testers are prepared to continue delivering on both new and existing projects with the greatest levels of quality even while working from home amidst the national lockdowns imposed currently.  Read Full Blog at: https://www.cigniti.com/blog/business-continuity-amid-coronavirus-outbreak/