The Inevitability of Digital Transformation and The Need for Digital Assurance

1. The Inevitability of Digital Transformation and The Need for Digital Assurance

2. Introduction: Digital transformation has become inevitable for enterprises to stay agile and competitive. The omnichannel interfaces of software forming the core of digital transformation can be made secure by following digital assurance.   Successful organizations run with clear business objectives and have the right vision and roadmap to achieve them. They follow proven strategies to create value for their clients and stakeholders. However, with rapid advancements in digital technologies comprising AI and ML, the Internet of Things, Virtual Reality, Big Data, and Cloud Computing, among others, organizations need to have the right IT architecture to add value and stay competitive.   Today, businesses deal with copious amount of information emanating from omnichannel interfaces such as Social, Mobile, Analytics, and Cloud (SMAC). To process the same, they need a robust IT infrastructure and derive quick decision making, better customer experience, increased operational efficiency, and enhanced business capabilities. Digital transformation helps organizations to meet the above-mentioned objectives and address the ever-changing dynamics of market and customer preferences. Also, since customers expect their engagement with an organization to be consistent across channels, the organization needs to enable an omnichannel approach.  

3. Digital transformation helps organizations to: • Automate and standardize workflows  • Turn agile and responsive to changes  • Build and deliver better quality products or services  • Deliver improved customer experience  • Increase and sustain profitability • As digital transformation gains pace with companies embracing it in droves, the level of competition has seen a commensurate increase. This has brought ‘quality’ and ‘customer experience’ to the center stage. Companies, in order to stay competitive, need to deliver products of high quality. Also, they need to adopt the latest trends and add new features and functionalities to the existing products. This would mean upgrading their workflows and making them quality compliant through digital assurance.

4. However, new technologies implemented as part of digital transformation are creating specific challenges for digital assurance and testing. • Testing the integration of systems and services across private and public clouds and local platforms  • Testing end-to-end workflows and efficacy of the delivery modules  • Validating the consistency of outcome across omnichannel interfaces (traditional systems, mobile, and social)  • Ensuring omnichannel assurance across channels, systems, devices, and platforms for superior customer experience  • Assuring data analytics to drive customer engagement by leveraging big data   • Validating mobile testing strategy, test automation, network and service virtualization, and functional testing comprising security, performance, accessibility, and compatibility  • Testing big data on Hadoop  • Validating AI-based analytics solution  • Testing IoT systems  • Read Full Blog at: • https://www.cigniti.com/blog/digital-assurance-transformation-inevitability/