Aerospace Quality Management System (AQMS) Certification Process Survey

1. Proposed Aerospace Quality Management System (AQMS) Certification Process Survey(Portland, Oregon) Melvin L. Jeppson Systems Integration Manager ATK Launch Systems Faculty University of Phoenix March 11, 2009

2. AAQG RMC Communication Sub-team • Reg Blake – BSI Management Systems America Inc • Mel Jeppson – ATK Launch Systems • Bryan Milne – Gulfstream Aerospace Corp. • Lori Scheid-Gillespie - ANAB

3. RMC Action Item Log 186 • Develop an electronic survey of certified organizations measuring “Customer Satisfaction” relative to their CB and the ICOP process. Present draft survey during Portland RMC meeting.

4. Purpose • Intent of the survey is to obtain feedback on the ICOP process and the value of certification from the perspective of AQMS certified organizations.

5. Scope • This will be a one time follow-up survey to the one RMC performed in 2006. • We will use a web-based survey tool called “Survey Monkey" and plan to just send it to certified organizations’ "Oasis administrators". • Survey Monkey will protect respondent confidentiality.

6. Proposed Survey Aerospace Quality Management System (AQMS) Certification Process Survey Date of recent AQMS audit: __/__/_____ mm-dd-year Certification Body who performed audit: ____________________________________

7. Question 1: Were your expectations for the AQMS certification audit met? Yes No  If your expectations were not met, what changes would you recommend to the certification body? ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________

8. Question 2: Were the certification body auditor(s): Unprofessional Professional Very Professional Not knowledgeable Knowledgeable Very Knowledgeable Uncooperative Cooperative Very Cooperative Hasty/Careless Thorough Very Thorough Comments: _________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________

9. Question 3: Did you agree with the AQMS certification body auditors’ interpretation of the aerospace standard? Yes No If no, please explain: _______________________________________________________________________________________________________________________________________

10. Did the certification body auditors “look the other way” during the audit process rather than write an audit finding?   Yes No If yes, please explain: _______________________________________________________________________________________________________________________________________ Question 4:

11. If noncomformances were identified during the audit were the audit findings clearly written and understandable?   Yes No If no, please explain: _______________________________________________________________________________________________________________________________________ Question 5:

12. Question 6: How useful is the AQMS certification to your organization? Not Very Somewhat Very Useful Useful Useful Please explain: _______________________________________________________________________________________________________________________________________

13. Question 7: Would you recommend your certification body to your suppliers or peers? Yes No If no, please explain why: _______________________________________________________________________________________________________________________________________

14. Question 8: Are you familiar with Americas Aerospace Quality Group’s (AAQG) Industry Controlled Other Party (ICOP) oversight scheme? Yes No • If yes, go to question 9.

15. Question 9: How satisfied are you with Americas Aerospace Quality Group’s (AAQG) Industry Controlled Other Party (ICOP) oversight scheme? Dissatisfied Satisfied Very Satisfied

16. Question 10: What recommendations would you make to improve the ICOP process? Comments: ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

17. Concerns/Suggestions: • Many CBs already survey clients after each audit. Receiving another survey around the same time could cause confusion and well impact survey returns. • People in the same organization could have different perspectives on the same subject. • If AAQG tells a CB they have a customer satisfaction problem with a supplier the CB could produce objective evidence that there is not a problem. • How will data be evaluated and used?

18. One more information item:

19. Changes Driven by ISO 9001:2008 Caution: Several changes in AS9100 Rev. C were not highlighted in bold, italic text because these changes were previously approved in ISO 9001:2008

20. Examples of Changes Driven by ISO 9001:2008 Para 8.5.2 – f) reviewing the effectiveness of the corrective action taken. Para 8.5.3 – e) reviewing the effectiveness of the preventive action taken.

21. Response to Concern that Changes Driven by ISO 9001:2008 are not Highlighted with Bold, Italic Text The following statement in AS9100 Rev. C clause 1.1 acknowledges changes incorporated as a result of ISO 9001:2008 are not highlighted in bold, italic text: “This standard includes ISO 9001:2008 quality management system requirements and specifies additional aviation, space and defense industry requirements, definitions and notes as shown in bold, italic text.”

22. Questions?