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Em busca de um “ Novo Modelo de Excelência ”

Em busca de um “ Novo Modelo de Excelência ”. Critérios de Excelência em Sustentabilidade Organizacional. Provisório. Development of a “New Excellence Model”. History. Process. Conclusion. Next Steps. Development of a “New Excellence Model”. History. Process. Conclusion. Next Steps.

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Em busca de um “ Novo Modelo de Excelência ”

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  1. Em busca de um “Novo Modelo de Excelência” Critérios de Excelência em Sustentabilidade Organizacional Provisório

  2. Development of a “New Excellence Model” History Process Conclusion Next Steps

  3. Development of a “New Excellence Model” History Process Conclusion Next Steps

  4. Why might excellence models fail to make headway? • Big and holistic, take time to implement • Clear progress using the model occurs beyond the life span of many CEOs • Constant change, nothing is stable for long • The idea of periods of stability (Lewin Theory) is over • ‘Results aren’t necessarily in areas of cost and competitiveness • Results focus are built around satisfaction with a time lag and indirect impact to competitiveness • A systems view: Organisations presumed ‘unitarist’ • Organizations are socio-cultural-political system, requiring a more pluralist approach • Inward rather than outwardly focused • Focus on stakeholders instead of relationship between then • Growing interconnectivity of organisations • Emergence of new organizational forms (Adhocracies)

  5. jswsp1107 Management fad? • The lifecycle of quality circles, 1977-1986 (Source: Abrahamson, 1996)

  6. History • International Meeting • Draft specification of a New Criteria, ready for beta-testing • São Roque Meeting • Organization as social, political and cultural systems • Edgar Schein, Mary Jo, Karl Weick • Sharing findings with Technical Committee • Workshop with Peter Senge • Ithaypá Meeting • Systemic thougt and living systems • Maturana, Capra, Peter Senge • Maturana: SEBE Internacional • Building a team of “challengers” • How to include more innovation concepts in the model • Preparing a innovation ranking for an important business review • GEM Meeting in Brasil (november 2007)

  7. Development of a “New Excellence Model” History Process Conclusion Next Steps

  8. Concepts and values The environment (outside the organization) Object Method and metric The observer Examiner Users (managers, consultants, specialists) The “New One” It embraces five connected parts:

  9. Strategy of development • Two autonomous teams for reflection • Approximately 12 members • Diversity: professors, examiners and businessman The strategy is “developing the observer”

  10. Method • Starting point: Image of Organization (Morgan) and Organization as Living System (Maturana) • Bibliography selection • Postmodernism and Complex Thinking • Living systems • Culture, power e politics • Individual reading & studying (two months) • Discussions in the two teams • Brazilian consensus • International consensus

  11. Bibliography • Edgar Morin • J. Mingers • Peter Senge • Gareth Morgan • Edgar Schein • Mary Jo Hatch • Humberto Maturana e Francisco Varela • Fritjof Capra • Arie de Geus • Karl Weick

  12. Development of a “New Excellence Model” History Process Conclusion Next Steps

  13. Transitory Framework • Leadership and Purpose • External Networking • Organizational Intelligence • Internal Networking • Balance of Value • Organizational Culture ????

  14. National Model for Competitiveness • It is design to serve as a reflection tool to help organizations identify the key challenges they have to face in the environment and once they are identified they: • Define their strategic direction to respond to those challenges and the organizational alignment required. • The key capacitates needed to compete and execute the strategy • The flawless execution of the strategy • Performance assessment in terms of Competitiveness and Sustainability

  15. Development of a “New Excellence Model” History Process Conclusion Next Steps

  16. Projeto Desafio – Macro planejamento Rev.: 1 de 24/11/2008 I D M Alinhamento Redação Critérios 2011 e demais documentos (inclui Manual da Banca; Orientação à Candidata / Organizações Usuárias Comentários e validação (inclui apresentação para empresários e outras partes interessadas; seminário internacional e outros) Test Drive Aplicação prática e análise em Organizações vencedoras. Ex.: Petrobras, Suzano, Promon. Revisão Bibliográfica Grandes Conceitos Primeiros Drafts Grupo Itahypá Grupo Cabreúva A Detalhamento (inclui Manual da Banca; Orientação à Candidata / Organizações Usuárias Análise com base em fatos e dados. Divulgação e capacitação Define Measure Analyze Implementing Control Proposta Claudio C Contribuições imediatas ao Critérios 2010. Ex.: organismos vivos, redes, etc.) Fase de Transição Coexistência (?) PNQ 2011 2010 - 2011 2008 2009

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