www.silvertouch.com

1. Introduction to Silver Touch Network Operation Center Your Outsourcing Partner in End-to-End IT Solution and Services USA . UK . NETHERLANDS . INDIA www.silvertouch.com

2. Founded in 1992, over two decades of servicing clients with Total Solutions forIT. Widely recognized for our ability to deliver both hardware solutions, software solutions, networking solutions & Value Added Services. Large customer base across the globe and ever increasing offshoreclients. International Presence with branch offices at USA, UK, Netherlands ensuring Quality of Service, and quick response. 500 + highly skilled software development professionals Introduction to Silver Touch

3. Our vision is to grow both vertically and horizontally to establish ourselves on top as a preferred System Integrator. Vision and Mission Vision Mission Our efforts are aimed at achieving excellence in finding the best synergized IT solutions from an assortment of hardware & software technologies that suit our client's present & future business needs in the most effective & efficient way.

4. Building support infrastructure Hiring the staff Dealing with employee turnover Filling skills gap Developing processes Creating needed documentation Training on Network Maintenance Support Why to outsource to NOC services

5. Our vision and mission, being our constant guiding lights, a need was felt across the organization to offer Network Management Services, in response to several requests from our existing clientele and the global market. We already have the infrastructure to start offering NOC services. The infrastructure is built to comply with international standards applicable to the industry. Leveraging our existing talent and skill pool, and our several Strategic Industry Alliances, it was only a question of defining the NOC Management Processes. Introduction to Silver NOC

6. Our Technical Alliances

7. Services Offered from Silver NOC IT Consulting Services • Capacity Planning • Optimization • Data Center • Disaster Recovery and Management Our Approach to Consulting • Study • GAP Analysis • Improvement Suggestions • Procurement Management • Value added consulting on process implementations

8. Silver NOC Services… Remote Desktop Support Application Support Services Network Services • Firewall Setup & Deployment • Bandwidth Monitoring • VPN designing Server Management Services • Remote Server Administration/Management • Server Availability Monitoring • Server Utilization Monitoring

9. Silver NOC Services… Hosting Services Management • Datacenter and Disaster Recovery Services • Database Monitoring • Database Management • Database Performance Tuning Security Audit Services • Firewall Management • Intrusion Detection/Prevention • LogMonitoring • Vulnerability Management (Microsoft WSUS) • Antivirus Support & Management

10. Silver NOC Services… Infrastructure Services • File Server • Print Server • DNS Server • DHCP Server • Active Directory Server Group Policy configuration Messaging Solutions support Virtualization Service • VMWARE • Microsoft Windows Server 2008 with Hyper-V

11. Offers rapid service deployment Minimizes NOC startup cost and frees capital for service or infrastructure investments Reduces steep training curve and expands network management efficiency Accelerates ROI by delivering a comprehensive NOC solution Offers full accountability and faster problem resolution Provides better network performance and availability and increased customer satisfaction Offers improved decision-making and proactive planning Policy and SOP driven processes for NOC management ISO 27001 Security Policy compliant with SEI CMM Level 3 Maturity Model Managed Building and Infrastructure SLA driven Service Management processes SLA compliance reviews at Client Defined Frequency Advantages: Silver NOC

12. Better use of staff: allows agencies to focus human resources on strategic planning and core mission support. Cost savings: Companies can now choose not to build and support IT and network infrastructure; use limited capital to purchase needed service levels and reduce total cost of ownership. Ability to use optimal technologies: adjust types and mix of hardware, software, skilled labor, capital investment and technology to support changes in mission needs Rapid response to mission changes: supplier is measured by ability to produce solutions Comprehensive management of networks and technologies All you need to do is “Simply connect to the readily available Silver Touch 24x7 NOC” Advantages of Silvertouch Managed Services

13. Requirements assessment and NOC implementation in barest minimum time Readily available NOC operations, using best-practices methodology Ability of new NOC to operate separately from an existing, in-house NOC management of multivendor elements Single point of contact 24x7 management and monitoring of network faults, configuration, and performance Comprehensive reports for each service management level and quarterly review Identifying the Functional Need Focus on Outcomes (Metrics and Measures) Alignment with Objectives and Mission The right approach to SLAs; Pros and Cons Communications (Visibility, Transparency, Trust) Silver Touch Service Approach

14. SLA developed with contractor SLA is measurable and achievable It aligns with the deal We ensure that it aligns with the organization’s goals (relevant measures and metrics) The results consistent with your strategic objectives Service Delivery with SLA compliance

15. Minimizes NOC startup investment Reduces steep training curve Improves potential ROI—immediate return Enhances early network availability Hassel free scalability to existing Infrastructure Benefits to you

16. Improve Value chain in existing services portfolio Higher ROEI for System Integrators, since they can offer a wider range of services, without additional investment. No additional investment required The end clients of our System Integrators benefit directly, by being able to order all services from a single provider. This also addresses their long standing issue of getting skilled manpower without having to hire them. Contact Silver Touch representative to know more about our partner program at nocinfo@silvertouch.com Advantages of Silver Touch Partner Program For System Integrators

17. System Integrators for following regions Silver Touch is keen to sign up Silver Touch Partner Program with System Integrators in following regions : • Middle East • Dubai • Qatar • Bahrain • Abu Dhabi • Egypt • Saudi Arabia • Oman • Turkey • Africa • South Africa • Nigeria • Botswana • Tanzania • Uganda • Kenya • Europe • Netherlands • Sweden • Belgium • Luxemburg • Germany To become Silver Touch Partner – Contact us at nocinfo@silvertouch.com

18. Thank You! North America Silver Touch Technologies Ltd. 124 Windsor St. 2nd Floor, Kearney, NJ 07032Tel. : 201-777-2366Fax : 201-917-1367 E-mail : kj@semaphore-software.com Netherlands Silver Touch Technologies B.V. Zwerfvelden 225685 HR BestThe Netherlands Tel. : +31 - (0) 499 - 578 198Fax : +31 - (0) 499 - 578 820 India Silver Touch Technologies Ltd. 2nd Floor, Saffron, Nr. Panchwati Circle,Ahmedabad - 380 006. Gujarat, India.Tel. : +91 - 79 - 2656 31 58,+91 - 79 - 2640 88 02,Fax : +91 - 79 - 2656 16 24 E-mail :nocinfo@silvertouch.com UKSilver Touch Technologies UK Limited 57 to 61 Mortimer StreetLondon UK W1W 8HSTel. : +44 - (0) 124-520-6182E-mail : kunjan@semaphore-software.com