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Mountain Mobility

Mountain Mobility. Buncombe County’s Community Transportation System. Mountain Mobility. Buncombe County’s Community Transportation Program Provider of transportation services to hundreds of Buncombe County’s citizens every day Celebrating 22 Years of Service 1989 - 2011.

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Mountain Mobility

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  1. Mountain Mobility Buncombe County’s Community Transportation System

  2. Mountain Mobility • Buncombe County’s Community Transportation Program • Provider of transportation services to hundreds of Buncombe County’s citizens every day • Celebrating 22 Years of Service • 1989 - 2011

  3. Services Provided • Demand Response • Subscription • Deviated Fixed Route (Trailblazers)

  4. Demand Response • Demand Response – Trips scheduled upon the request of the passenger • No restrictions on time/date of medical trips • Some programs with travel limited by geographic area for non-medical trips • Demand Response Trips in FY2010 – 47,480

  5. Subscription • Subscription – Trips to the same place and the same time more than twice per week – usually ongoing medical or employment • Subscription Trips in FY2010 – 73,884

  6. Trips by Purpose

  7. Deviated Fixed Route/Trailblazer • Deviated Fixed Route – Trailblazers operate on a fixed route but will deviate off the route (up to ¼ mile) to pick up a passenger that has called in advance to request the deviation • Enka-Candler Trailblazer – 4,307 trips FY 2010 • Black Mountain Trailblazer – 8,271 trips FY 2010 • North Buncombe Trailblazer – 4,369 trips FY 2010 • $0.50 fare each boarding

  8. Enka-Candler Trailblazer Ridership • Ridership has increased consistently each year • Overall increase of 20% • Passengers per Revenue Hour has increased from 1.69 to 2.45

  9. North Buncombe Trailblazer Ridership • Route began in FY 2009 • FY 2011 YTD Passengers per Revenue Hour is 2.30 up from 2.13 in FY 2010 • Provides service to major employers in the Woodfin and Weaverville areas

  10. Black Mountain Trailblazer Ridership • Route began in 2001 • Ridership has remained steady or increased • Passengers per Revenue Mile is 3.02 for FY 2011 YTD up from 2.42 in FY 2007

  11. Mountain Mobility Service Overview

  12. Mountain Mobility Performance Measures

  13. Alternative Fuel Vehicles • Fleet of 42 Vehicles • 10 Liquid Propane Vehicles • 12 Compressed Natural Gas Vehicles • On-Site LP Filling Station • Use of City of Asheville CNG Station • All alternative fuel vehicles are dual-fuel

  14. Advanced Technology • Route Match scheduling software • Full utilization of optimizing module in Route Match • Optimization places approximately 90% of trips, remaining trips are hand placed • On-Board Terminals and AVL in all vehicles • Dispatcher fully utilizes the dispatching module in Route Match • Dispatcher has geographic location of all vehicles at all times • Dispatcher has live route data for all vehicles at all times

  15. New Driver Training Requirements • New hires receive 98 hours of training prior to driving a route alone • Topics Include: • General Orientation, Policies in the Workplace • Passenger Assistance, Sensitivity, ADA, Passenger Relations, Aging Population, Special Needs Population, Transportation of Children • CPR, Emergency First Aid, Bloodbourne Pathogens, Hazardous Materials, Emergency Procedures • Substance Abuse Policy • Wheelchair Securement, Lift Operation • Daily Vehicle Inspections, Radio Procedures, Fuel Policy, Electronic Manifests, On-Board GPS • Smith System Defensive Driving • Behind the Wheel, Vehicle Obstacle Course, Field Orientation, Cadet Training

  16. In Service Training • Drivers receive refresher training annually • Topics may be specific to a driver based on an accident or complaint • General Review Topics • Defensive Driving • ADA • Bloodbourne Pathogen • Emergency Procedures • Illegal Drug Use • Transit Security • CPR re-certification • Transportation of Children

  17. Driver Turnover • Strong belief that safety is improved with a stable workforce

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