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CREATING THE INTERNET MULTIDISCIPLINIARY COUNSELLING AND DESTIGMATIZATION WEBPAGE PLATFORM

A multidisciplinary counselling platform providing professional guaranteed information on mental health issues and counselling services, with peer support included. The platform aims to increase self-acceptance, knowledge about mental health, problem-solving abilities, and the likelihood of seeking professional help while destigmatizing mental health. Feedback from questioners shows the effectiveness of the support provided. The sustainability of the platform is being explored through corporate funding and grant programs. Counselling is provided by psychiatrists, psychologists, social workers, and peer counsellors, with anonymous and timely responses guaranteed.

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CREATING THE INTERNET MULTIDISCIPLINIARY COUNSELLING AND DESTIGMATIZATION WEBPAGE PLATFORM

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  1. CREATING THE INTERNET MULTIDISCIPLINIARY COUNSELLING AND DESTIGMATIZATION WEBPAGE PLATFORM Zuzana Foitová, MD Center for mental health care development Prague

  2. Implementer Centre for Mental Health Care Development, Prague small non-government non-profit organization, establ. 1995 Mission: to initiate and implement changes leading to the transfer of mental health care into community, to increase respect for people with mental health problems, and to professional as well as accessible mental health care services. • Projects: conceptual (changes in mental health care system), education, developing community based services, peer work...

  3. Norwegian partner Buskerud and Vestfold University College, Norway Marit Borg, PhD, Professor, recovery researcher Ottar Ness, PhD, Associate Professor Randi Semb, Peer Worker

  4. Basic idea: IHCA Interactive Health Communication Applications: Combination of professional guaranteed information on metal health issues AND councelling service Peer support included Proved effectivity as a support strategy in some research ( Murray et al. 2005)

  5. Our project Two parts: Interactive – counselling service Informational – professional info on mental health issues, recovery stories

  6. Schedule

  7. Activities with the norwegian partner Sharing expertise and experience: • Preparatory and continuing consultations • Two 2-day workshops in Prague • Developing the evaluation tool • Final evaluation of the project

  8. Our activities Selecting members of a multidisciplinary counselling team 1 psychiatrist, 1 psychologist, 1 social worker and 10 experts by experience Training the team Three different courses Operation of the counselling platform Team meetings, intervision, supervision, evaluation Completion of info sections Recovery and Stigma articles, recovery stories, links to other relevant resources

  9. Homepage

  10. (1. 8. - 15. 10. 2015)

  11. Expected impact Individual level - on the questioner: • Improve self-acceptance • Deepen knowledge about the problem • Improve the ability of the questioner to solve the situation • Increase the possibility of seeking professional help Public level – on every visitor: • All questions and answers accessible – information • Increasing knowledge on mental health topics • Recovery oriented – destigmatizing effect

  12. Feedback tool

  13. Feedback tool Not at all - Rather not - Neither yes nor no - Rather yes - Definitely yes The answer was comprehensible for me I received useful support in my situation I felt understood I felt respected as a person The answer gave me hope and strengthened me What do you think about this form of support?

  14. Feedback from the questioners We are processing specific figures at the moment „Definitely yes“ and „Rather yes“ answers prevail Examples of written evaluation: ...“It is very good that the counseling exists and let me say thank you to everybody who are willing to helpthe others“... ...“Useful and fine, not annoying“... ...“ It really did help me personally... in fact it gave me an advice how to go on...thank you“

  15. Future Sustainability? Corporate funding: unsuccessful (so far) Grant programmes and oportunities: Norway grants, EU operational programs - ? Thank you for your attention.

  16. How counselling works • We provide professional guaranteed counselling in the field of mental health and mental illness • ask psychiatrist, psychologist and social worker as well as peer counsellors, i.e. people with their own experience with mental illness • anonymous, e-mail is used only for sending the answer • all questions and answers are automatically displayed on the webpage • you receive the answer within 7 days. • It is not meant as crisis service (contacts here)

  17. Basic principles of answering • Support questioner, take everything seriously • Offer expert information and/or own experience (peer counselors) • Recommend other professional services according to the nature of the problem, if necessary

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